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The Ritz-Carlton, Berlin

5.0 out of 5.0

Recent guest reviews

I visited the Ritz-Carlton with 3 friends for afternoon cocktails on our city break. Though the cocktails were fantastic the service was not of the same standard. I had ordered the same cocktail twice and felt the second one did not taste the same as the first. Instead of following the old service rule of "the customer is always right" I was made feel very uncomfortable for asking for a new cocktail. I was made explain my point to the same waitress twice and the next waitress once before the cocktail was taken from the table. Then when I received the "new" cocktail, the waitress waited at my side as I tasted the cocktail and felt obliged to say it was fine. If I was their manager I would extremely disappointed. But I must say the other cocktails we tried were delicious.

Good hotel, good location, rooms are big and decorated more or less the sale way as other rooms in ritz around the world. Nothing bad to say about the service. I dont mind "friendly american" way of it, but some people can find it a bit over the top.

Everything was first class. Staff called us by name after first meeting and made sure everything was perfect. The housekeeping manager on our floor went out of her way to make sure everything was outstanding with our room. We will be back on our next visit to Berlin.

We had a business reason for travelling to Berlin and we decided to make it a luxurious stay. RC Berlin succeeded to fulfill our expectations. We will certainly come back as soon as we are in Berlin again.

Stayed here for 2 nights this week with my wife. Great location right on Potsdamer Platz, walking distance to anything you might want to do..I know because we walked it.. Bar in lobby was very buzzy and good..if expensive..staff are all OK..I hate to be picky but I did not think they were of the quality one normally gets at RC properties but thats subjective and based only on those I encountered eg concierge who was short and clipped rather than open and engaging and who when giving directions did not use maps or give any detailed advice which led on one occasion to us getting lost. Another occasion despite me asking repeatedly to ensure a taxi driver collecting us knew exactly where he was going as the location was notoriously not easy to find ..2 separate RC doormen did not listen to what I was saying ..again and again..and simply kept repeating the address to him (which I knew already..) rather than googling it or calling the restaurant for specific location details..ending up with myself and my wife getting very lost at the other end..taxi driver did not know where to go..we were late for our table and I had to go (in the rain) to the nearby Westin Grand to get details.. not good enough RC.. Also mini bar and toiletry replenishing had to be chased each day of out stay..requests for ice took a long time ,.. I also thought the rooms were starting to show signs of wear and tear..I have stayed here a few times before. My wife felt the beds were also uncomfortable.too soft..ie lack of support. And the final punch was when a taxi I specifically ordered in order to take a very early flight was not there and I had to wait for another one to arrive.. BUT and its a big but..otherwise the place is genuinely good. I just think if you are staying at a RC you have every reason to expect everything to be right.. and not just Marriott staff bussing between neighbouring sister hotels.. which is kind of how it felt.

I stayed there beginning of March for 8 nights. From checkin to room service to concierge to breakfast buffet everything was excellent. The breakfast buffet was amazing and delicious. Great service everywhere in that hotel.

One night at Ritz Carlton will prolong your life. Take the time and have a long breakfast and you will be even happier. The service is outstanding and the personell well trained and polite. Enjoy simple as that.

Improvement of the service, especially at check out. There should be always someone available at the reception to handle check out especially when guests are in a hurry. I had to wait several minutes eptionists were busy just talking to other guests and neither checking in or checking out. I was not offered an invoice and not greeted at all when leaving the hotel.

Everything in this hotel is excellent. Staff are experience, friendly & sincere. Room is so comfortable especially bathroom I would love to stay in this hotel again Food is fresh Location is convenience. Near the mall & train station..

Having stayed at many excellent hotels around the world, I can honestly say this is the best we have ever experienced. The customer service is fantastic. We stayed at the beautiful Ritz Carlton Berlin over the Christmas holidays, I was a little worried, as our 2 children (8 and 10) have always liked to be at home for Christmas, but I need not have been concerned, we were looked after like royalty, from the moment we checked in, (when the friendly reception staff presented our children with 2 chocolate Santa's) to the moment we left. The gym and pool area were beautiful and bijou, the executive club, amazing, the food was fantastic, location could not be better, but what really makes this hotel is the attitude of the staff. They go out of their way to accommodate your every need. On Christmas day we were presented with gifts, which was a wonderful surprise, but of more importance to us was the fact that the gifts were personalised to us from discussions we had had with members of staff throughout our stay. Proof the staff are genuinely interested in their guests. We were so overwhelmed with this hotel we have booked to return for Easter. If you are considering staying at this hotel I guarantee you will not be disappointed.

Potsdamer Platz 3 Berlin BE

Located in Tiergarten, The Ritz-Carlton, Berlin is adjacent to Potsdamer Platz and within a 15-minute walk of popular sights like Brandenburg Gate. This 303-room, 5-star hotel has 2 restaurants, an indoor pool, and a health club. Located centrally in Berlin, it's also close to Reichstag Building and Checkpoint Charlie Museum.


Dining

Enjoy dining at Brasserie Desbrosses, one of 2 onsite restaurants. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

All 303 air-conditioned accommodations feature sitting areas. 32-inch flat-screen TVs come with satellite channels and DVD players, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and pillow menus ensure a restful night. IPod docks, minibars, and laptop-compatible safes are also standard.


Property features

At The Ritz-Carlton, Berlin, guests enjoy features like an indoor pool, a health club, and a sauna. Valet parking is EUR 35 per day if you plan to drive, or hop aboard the airport shuttle (available on request) for EUR 110-220 per vehicle. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, conference space, and a business center.

Room options

Suite, 1 Bedroom (Bellevue Suite)

King 1 | Sleeps 2

Club Room

King 1 | Twin 2 | Sleeps 2

Deluxe Room

King 1 | Twin 2 | Sleeps 2

Executive Suite, 1 Bedroom

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

91% of guests recommend this hotel

Total of 2513 reviews