Novum Hotel Gates Berlin Charlottenburg3.0 out of 5.0
Recent guest reviews
This hotel was absolutely perfect for me and my friend who had never been to Berlin before the hotel staff were really friendly it was only a 10 minute walk to the bus/train station and had some really nice restaurants nearby. The room was clean and spacious and the beds were lovely to sleep on and the spot was quiet. Would definitely recommend if going on a short break to Berlin :)
We upgraded to a comfort twin, so one up from the standard. Room size was good. Clean and tidy. Downsides, we had a problem with lack of cold water which was quickly resolved. Tea bags weren't replaced which was a bit stingey. Noisy also, didn't get a good night's sleep. Cleaning trolleys are dragged accros the courtyard early in the morning. But good value for Berlin.
Important notice for all those who are interested in attending this hotel to enjoy the wonderful city of Berlin, we are a family who were housed in this attending this hotel, to enjoy the wonderful city of Berlin, at the end of July 2017. We made use of the safe of the room, went out in the morning to visit the city and returned to the hotel. In the evening the following morning when we were going to open the safe to take out cash and spend another day by the city, we realized that the safe (safety safety cannot be called) had been opened. We communicate to the manager of the hotel. The police came and we filed the corresponding complaint. The manager was distressed by events and lovingly offered us coffee and water the 600.-euros that were stolen from the safe, we don´t know anything. Two and a half months later, and after several emails sent to the hotel to see how the resolution of the theft was, we did not receive any reply. Again, more than two and a half months and not be reply, this shows the indifference, not to call it disability, of whom runs this hotel. We are ignored, the problem is not solved, but the worst of all is the passivity of the manger and rude because they have not answered yet, nor in favorable or unfavorable sense, they must think that we tire of insisting. We have no choice but to bring to the attention of all potential guests of the hotel have to be cared to go to there. Stolen, you are ignored and ignore the requests made, they will offer you a bottle of water and coffee. I can´t say anything more be careful with using safe, leave anything of value, for insignificant to be, because the manager of that establishment will not act to solve the problem. Again, I don´t recommend this hotel because one knows with what comes, but not with what comes out. NOVUM HOTEL GATES BE CHARLOTTENBURG is a site that cannot be recommended because thefts that occur in it, you will have to assume them.
The hotel overall is not bad. It is inexpensive, mostly clean and for staying some nights if you aren't looking for any perks, it is worth it, especially for the cheap price. But the service turned me away. I had booked two seperate bookings in the same room type. When I first checked in, they had to put me in a different room type (with 3 seperate beds). I didn't mind and it was more spacious. There was a mistake on the booking which had me checking in a day early, but nothing was to be done for that, and as it was my own fault I didn't mind losing a night. It would have been nice had they shifted the nights, but I understood why they would not do so. Then came today when my 2nd booking came active, and the lady at reception said I would have to move rooms (because they put me in a room with 3 beds in it). I told her I had no problem moving and asked which room I could move into. She said that check-in is not until 2pm so I can not move to another room. I asked if there was any way to change that as I was just moving rooms and she was adamant. I asked if I could keep my things in the room and move later than, and she said "no, check-out is at 11am). I found it very bad service as I had booked the same room type the whole time. And not being able to move rooms, but to have to wrinkle all my clothes and repack and have to come back again later in the afternoon to check back in to the same hotel. And it was not during a time that things were packed and there is no room. I would not recommend it based on this idea of customer service alone. Otherwise, it's fine although very bland, but is what I would expect for the price range.
The location of the hotel is very good, it's hidden in one street very close to the Ernst-Reuter-Platz. This makes it very quiet because you can't hear the noise from the traffic. It is well connected with Tegel airport where we landed, direct bus line, very frequent and the ride is approximately 20 minutes. It also has the U-Bahn station very close so you can go pretty much anywhere in the city with ease. The U-Bahn also goes at night so you can very easy come back late to your room. The reception desk is open 24h and staff is very polite. Also their English is very good. We stayed in double bedroom. It was oriented toward the courtyard of the hotel. It was the size of small apartment, that really amazed us. Enough space to put all your things. The furniture looked pretty new. The wifi signal was excellent and free. Also the safe deposit box is inside the room and also free of charge. The cleaning is regular and we got clean towels every day. The breakfast buffet is very good. All kinds of food ranging from fruit, muesli, salads, croissants, salami, sausages, all kinds of eggs. There is also good choice of juices, tee and coffee. Minor things that bothered us: The hair dryer in the bathroom blew the air very slow, so if you don't wan't to wait forever make sure you bring your own. The courtyard is paved with bricks so we could hear a loud noice whenever somebody rolled the trash bins through the yard.
We were very happy with the hotel itself and initially would have given it more stars, however things became apparent during our stay which have downgraded it. First off, this is a great location. Close to stations and surrounded by lots of very nice restaurants. The room was spacious, clean and modern. However, we did not feel that the staff were very approachable and at a hotel this is a real disadvantage. Ordinarily we would ask the reception for tips on things to do but did not feel that they were very friendly so didn't bother. I would still recommend this hotel based upon the quality of the room and the price, however i just wish the staff had been friendlier.
Stayed here and were quite happy with the hotel. The room was clean, the front office staff helpful. We loved how it was close tho a theater we planned to go to so this was a simple choice. Besides the price at the moment we booked our rooms. :)
beautiful old fashioned hotel in the upmarket suburb of charlottenburg close to the markets and centre of berlin excellent transport links near to the zoo hotel was spotlessly clean I had to ask for a room change to be closer to the rest of my party and I had no problems whatsoever hotel staff very nice
lovely old fashioned hotel in the upmarket suburb of charlottenburg hotel spotlessly clean tea making facilities in the room towels changed every day staff very helpful really close to transport links and Christmas market in berlin
This is a refurbished hotel in Charlottenburg area of Berlin, a good area within 50 metres of U2 station, and short walk to Berlin Zool station. The room was clean but quite small...I booked a standard double bed on Booking.com but got a single bed upon arrival after some mixup with rooms being available...but all ok. Staff were helpful. There are vending machines for beer and snacks, wifi is free and good, and some nice cafes 30 metres away for good coffee and food.
- Close to Kaiser Wilhelm Memorial Church and Berlin Zoological Garden
- Free WiFi in rooms and public areas
- 24-hour front desk
Located in Berlin City Centre, Novum Hotel Gates Berlin Charlottenburg is within a mile (2 km) of popular sights such as Kaiser Wilhelm Memorial Church and Berlin Zoological Garden. This 107-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, express check-in, and express check-out. Located centrally in Berlin, it's also close to Brandenburg Gate and Reichstag Building.
For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
All 107 rooms provide free newspapers, safes, and desks. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Hair dryers are also standard.
A local mainstay since 1870, Novum Hotel Gates Berlin Charlottenburg offers free WiFi in public areas, express check-in, and express check-out. Self parking is available for EUR 16 per night. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and securing valuables. Additional amenities include free newspapers and a garden.
Reviews from Trip Advisor
75% of guests recommend this hotelTotal of 712 reviews