Mercure Hotel Chateau Berlin am Kurfürstendamm4.0 out of 5.0
Recent guest reviews
Spend a couple of days in Berlin with the family. We are 5 with a 2 year old girl and a baby which was the main driver to find a hotel that allows all of us in 1 room. This mercure offered it, our son was sleeping on the sofa, they added a baby bed so that we were all taken care of. As mentioned by the other reviewers, beside the huge room incl balcony, the main selling point is the location, very close to Kuhdamm and the theater at the Kuhdamm as well as subway and S Bahn station. Also history of Berlin museum is close by and plenty of restaurants. Checkin was no issue, they were prepared as they knew we were coming. We reserved for 4 nights. Unfortunately we got only 1 roomkey (card), they mentioned they have not got enough. It would improve to get more cards that travel parties can also get more than just 1. We had to take the lift to the top floor. The lift is big, even refitted with a new flooring to make it look better. However, the lift is old, as the hotel, so you need to wait for a while to use it, it is really slow. Our room was at the end of the corridor, kind of a walk. Also the walls were not in best condition, some fungee on the wall already. However, this is only true for the corridor, inside the room everything was fine but the A/C system. That one was working but dripped a lot of water on the carpet. Beds were all comfortable and the bathroom was good too with good waterpressure. Cleaning the room took place in the afternoon, which was a bit suprising. Coffee and tea was in the room included and the TV with German and other channels was available. We also used the internet, when connected it was all fine. Breakfast is served in the morning. Food selection was the normal with some surprises. There was a very nice selection of cheese (above average) and also some special hot dishes I did not know before. The room itself was spacicous and specially the staff was really nice here, they took a bit care for our kids. What helped is that they had a kids corner around here for them to read or draw. Reception staff was friendly and funny, also made it enjoyable for the kids. Checkout was also fine, received a billl without problems.
The location is a stone throws away from Kurfuerstendamm subway which is fantastic! However the WiFi is absolutely terrible where most of the times it was very slow and would drop out. I did make mention this to the front end staff and they didn't do anything to act upon it or follow it up with me. Also, my stand in shower in the bath would leak water on the top corner of the floor which can be a hazard. Apart from that, it was an ok stay for a first time traveller to Berlin.
We stayed here on a family break in Berlin. From first contact with Alexandra at the reception, to saying goodbye to her again on the way out four days later, this hotel was excellent. In fact, even after checking out, they looked after us, by taking care of our baggage to pick up later that evening. We arrived early on Sunday, and the hotel allowed us leave bags at reception, so that we could wander around Berlin while we checked in later. We were given great help finding the local transport hubs (the bus is about 2 mins walk around the corner on Kurfurstendam), and Sauvingyplatz S bahn is less than five minutes away. For tourists, the Yellow Circle bus and Story of Berlin are also within 5 mins walk. But this is about the hotel. When we did check in, the room.. was huge. Our two kids are 14 and 17, so effectively adults, but the family room was more than enough space without getting in each others way. Very important with teenagers :) And it was quiet. Very very quiet. No problems with any night time noise. We slept like babies. Add breakfast to your stay. It costs very little (about 6 euro I think), and was excellent. Huge spread, of everything you'd want. Definitely good value. Lidl is literally next door for the small things, and there's a nice restaurant at the other side. When we'd to check out, the hotel offered to print our boarding passes for us, and even though we checked out at 12, they looked after our bags until 7 that evening so we could spend another full day wandering around the beautiful city of Berlin We met a very nice Herr Stern who was very helpful, but I promised I'd give Alexandra a good mention. Give that lady a raise!!! Service with a smile. Thanks for everything. Would I go back?? Probably will later this year. Definitely will when I go back to Berlin. 5 stars..
I stayed there for business purposes in June. The hotel itself is good located - just 15 minutes walking distance from Europa centre (one of Berlin 's most known points. Some renovation is due, but the stuff is very friendly and supporting. For sure I would stay there again.
We stayed here for 3 nights on a Europe stop over. Rooms where good. Nice cleaned and good size. The only issue we had was the windows where quite thin and could hear all the street noise. Oh and we had terribly annoying neighbours who thought they could party all night. And not much was done about it I tried to call reception but my phone didn't work bahaha! I'll get you next time. Expect average to good and you won't be disappointed 😳
Easy to find just few mins walk from the bus 109 stop which goes direct to Tegel airport Ten mins and in the zoo area so main bus station and the excellent route 100 & 200 buses which go all way through city and pass main tourist spots Good customer service at check in Room had air con and toiletries plus free safe and a mini bar Tv is usual BBC work in English My room had a balcony facing street There is a restaurant/ bar below the hotel but I didn't hear any noise Breakfast good range to choose from both hot and cold Daily housekeeping and I didn't leave room till 2pm and still cleaned After checking out I realised on arrival in UK I'd left my electric toothbrush in room. Emailed and they confirmed they had and posted to me at no charge to me - excellent Nice hotel with good breakfast and excellent customer service
This is the fourth time I have stayed at this hotel, the hotel is within walking distance from the Kudamm, clean, and a good breakfast. The WiFi was slow (improvement required). Part of the rooms offer an old-style key and not a magnetic key card which is frustrating.
Hotel is showing its age, but clean and well-kept. Location is very good, just off Ku-Damm, the main shopping street and several blocks from a S-Bahn station. The 109 bus from the airport dropped me off nearby. Light blocking curtain/blind would be good addition to the room as it got really bright and hot in the room. A good value and good stay overall.
We have visited Berlin a dozen times but one of Our best hotel experiences. We received a splendid welcome and were given a spacious 4th floor room with a balcony. The balcony was a big plus since Berlin had temperatures around 30 for our three-day stay. Breakfast was excellent and good value for Money. The staff was very friendly and made us feel welcome. The hotel doesn't have a restaurant for lunch/dinner. But within minutes of walking there plenty of eating places. There is a supermarket beside the hotel an another one across the street - open until midnight. There is also a 24 hour licensed corner shop nearby. A 5 minute walk to the nearest U-Bahn Uhlandsstrasse. The S-Bahn Zoo is further away, but several bus lines run 2-3 minutes from the hotel.
The hotel is really really old. The elevator which was made in 1966 was out of order one night. They fixed it before the morning though. The furnitures are old, too. However, the location is perfect. If you do not minf spending time at the hotel (like us) you may prefer Mercure Chateau which has a relatively fair price compared to other hotels. The hotel is right beside two supermarkets, you can purchase your basic needs from these two supermarkets like food, water, coffee, etc. It is 50 mt to a main road from which the public bus no 109 takes you directly to Tegel airport in 30 minutes. The U-bahn is just 5 minutes away, the famous Berlin Zoo is at a walkig distance. If you take a walk down the road from the hotel towards the center, you can reach to shopping malls like Karstad and KaDeWe in 20 minutes. Besides, the Kurfürstenndamm street that you walk is a 3 km shopping street full of restaurants, cafes and various type of stores. So, it is a nice walk in itself in a nice weather. We stayed as a family in Mercure and the only real negative for us was that the extra bed we requested for the room was made by opening up the sofa in the room and putting up a mattress on it which was extremely uncomfortable. Other than that we had no complaints.
Reviews from Trip Advisor
73% of guests recommend this hotelTotal of 516 reviews