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Mercure Hotel Chateau Berlin am Kurfürstendamm

4.0 out of 5.0

Recent guest reviews

We arrived after midnight and had a friendly and helpful reception. The room is very spacious, but needs some serious refurbishment. The carpet was not clean, the sofa had a huge burn mark and the windows neither insulate nor keep the noise at an acceptable level, made worse by two fanlights that could not be shut and despite reporting to desk, were not fixed. The bathroom was very small, but very clean, thank you. Overall disappointing, and not really value for money.

The location is very excellent for everyone. Totally enjoyable place. We are spend couple of days and got it every thing. Bath,water their services so nice. I shared my friends about Mercure Hotel Chateau.

The location is perfekt, staff very nice and the rooms has a charm. The breakfast was very good. I did not like that we had two singlebeds put together not a real dubblebed. Internet was not very good.

Upon arrival, we found the hotel is smelly and was told that there is no ventilation available, the room has a bad sweaty smell. The bath tub is surprisingly malfunctioned. One has to be ready to get wet before jumping into the bath. The fridge is not working. I think the hotel does not have a proper qualified electrical and plumbing staff. It is not worth the four star ranking. The most I gave is one.

Choose to visit the Christmas markets as they are stunning in Germany. Went to several and really enjoyed the experiences . The food ,gluvine delicious .We chose not to have breakfast at the hotel because it was far too expensive and there was many places locally to get superb breakfast rolls .The hotel was fine but workman outside made it difficult to sleep in.

Spend a couple of days in Berlin with the family. We are 5 with a 2 year old girl and a baby which was the main driver to find a hotel that allows all of us in 1 room. This mercure offered it, our son was sleeping on the sofa, they added a baby bed so that we were all taken care of. As mentioned by the other reviewers, beside the huge room incl balcony, the main selling point is the location, very close to Kuhdamm and the theater at the Kuhdamm as well as subway and S Bahn station. Also history of Berlin museum is close by and plenty of restaurants. Checkin was no issue, they were prepared as they knew we were coming. We reserved for 4 nights. Unfortunately we got only 1 roomkey (card), they mentioned they have not got enough. It would improve to get more cards that travel parties can also get more than just 1. We had to take the lift to the top floor. The lift is big, even refitted with a new flooring to make it look better. However, the lift is old, as the hotel, so you need to wait for a while to use it, it is really slow. Our room was at the end of the corridor, kind of a walk. Also the walls were not in best condition, some fungee on the wall already. However, this is only true for the corridor, inside the room everything was fine but the A/C system. That one was working but dripped a lot of water on the carpet. Beds were all comfortable and the bathroom was good too with good waterpressure. Cleaning the room took place in the afternoon, which was a bit suprising. Coffee and tea was in the room included and the TV with German and other channels was available. We also used the internet, when connected it was all fine. Breakfast is served in the morning. Food selection was the normal with some surprises. There was a very nice selection of cheese (above average) and also some special hot dishes I did not know before. The room itself was spacicous and specially the staff was really nice here, they took a bit care for our kids. What helped is that they had a kids corner around here for them to read or draw. Reception staff was friendly and funny, also made it enjoyable for the kids. Checkout was also fine, received a billl without problems.

The location is a stone throws away from Kurfuerstendamm subway which is fantastic! However the WiFi is absolutely terrible where most of the times it was very slow and would drop out. I did make mention this to the front end staff and they didn't do anything to act upon it or follow it up with me. Also, my stand in shower in the bath would leak water on the top corner of the floor which can be a hazard. Apart from that, it was an ok stay for a first time traveller to Berlin.

We stayed here on a family break in Berlin. From first contact with Alexandra at the reception, to saying goodbye to her again on the way out four days later, this hotel was excellent. In fact, even after checking out, they looked after us, by taking care of our baggage to pick up later that evening. We arrived early on Sunday, and the hotel allowed us leave bags at reception, so that we could wander around Berlin while we checked in later. We were given great help finding the local transport hubs (the bus is about 2 mins walk around the corner on Kurfurstendam), and Sauvingyplatz S bahn is less than five minutes away. For tourists, the Yellow Circle bus and Story of Berlin are also within 5 mins walk. But this is about the hotel. When we did check in, the room.. was huge. Our two kids are 14 and 17, so effectively adults, but the family room was more than enough space without getting in each others way. Very important with teenagers :) And it was quiet. Very very quiet. No problems with any night time noise. We slept like babies. Add breakfast to your stay. It costs very little (about 6 euro I think), and was excellent. Huge spread, of everything you'd want. Definitely good value. Lidl is literally next door for the small things, and there's a nice restaurant at the other side. When we'd to check out, the hotel offered to print our boarding passes for us, and even though we checked out at 12, they looked after our bags until 7 that evening so we could spend another full day wandering around the beautiful city of Berlin We met a very nice Herr Stern who was very helpful, but I promised I'd give Alexandra a good mention. Give that lady a raise!!! Service with a smile. Thanks for everything. Would I go back?? Probably will later this year. Definitely will when I go back to Berlin. 5 stars..

I stayed there for business purposes in June. The hotel itself is good located - just 15 minutes walking distance from Europa centre (one of Berlin 's most known points. Some renovation is due, but the stuff is very friendly and supporting. For sure I would stay there again.

We stayed here for 3 nights on a Europe stop over. Rooms where good. Nice cleaned and good size. The only issue we had was the windows where quite thin and could hear all the street noise. Oh and we had terribly annoying neighbours who thought they could party all night. And not much was done about it I tried to call reception but my phone didn't work bahaha! I'll get you next time. Expect average to good and you won't be disappointed 😳

Knesebeckstr. 38-49 Berlin BE

Hotel highlights

  • Walking distance to Kaiser Wilhelm Memorial Church
  • Free WiFi and wired Internet in rooms and public areas
  • Concierge services
  • Laundry facilities

Located in Berlin City Centre within a short walk of Kaiser Wilhelm Memorial Church, Mercure Hotel Chateau Berlin am Kurfürstendamm is within a mile (2 km) of other popular sights such as Berlin Zoological Garden. This 72-room, 4-star hotel welcomes guests with conveniences like free in-room WiFi, concierge services, and express check-in. Brandenburg Gate and Reichstag Building are also nearby.


Dining

For your convenience, breakfast is available for a fee each morning from 7 AM to 10 AM. Savor a meal from the comfort of your room with room service.


Rooms

The 72 rooms are soundproofed and have an array of amenities, including minibars, safes, and phones. Guests can expect TVs with cable channels, along with free WiFi and wired Internet. Other standard amenities include hair dryers, ironing boards, and desks.


Property features

Mercure Hotel Chateau Berlin am Kurfürstendamm features free WiFi in public areas, express check-in, and laundry facilities. The front desk has multilingual staff that can help with dry cleaning/laundry, concierge services, and luggage storage.

Room options

Privilege, Room, 1 Double Bed, Balcony

Full 1 | Sleeps 4

Superior Room, 1 Double Bed

Full 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

73% of guests recommend this hotel

Total of 529 reviews