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Mercure Hotel Berlin City

4.0 out of 5.0

Recent guest reviews

Arrived early and was able to get into room early. (had phoned beforehand to arrange luggage drop of just in case). Hotel is a little dated and one of the lifts was out of order for our entire stay. However, the room are clean and comfortable. Never tried the food but the bar was reasonably priced and well stocked. The location id great for the metro (2 stops to Potsdamme Plaz. 4 Stops to Zoo. Area is quite commercial so not realy a place to go for a romantic stay. Great for a tourist visit though. Staff very polite and helpful.

Very helpful and kindly staff, very well located hotel, very clean room. But we paid for a "privlège" room with VIP bathroom and we received a standard room (even if "privilège" stuff like mini-bar and Wifi was included). Thus, disappointed by the bathroom.

Good central location, very nice facilities - hotel rooms as well as the restaurant with a breakfast nice breakfast buffet. The staff were very service-minded. The only drawback is that it becomes crowded in the lobby when everyone wants to check out at the same time.

Comfortable rooms and amenities, convenient location to Berlin attractions and all varieties of local dining, great lobby bar and a must breakfast deal with internet. Wonderful service by all employees.

We were 3 travelling companions visiting the city for a few days. Between us we had two twin rooms. One room on the first floor and one on the seventh. Both rooms were clean and functional however the room on the seventh floor smelt heavily of cigarette smoke. The rooms are not particularly large however they are clean and functional. The beds are particularly comfortable. As I usually just live out of my suitcase if not staying long a bit more space would have been nice. I had my case at the side of the bed as there was not space on the floor at the end of the bed. My companion used the suitcase stand. The shower is nice and large and worked well. For some sttrange reason there is a window between the bathroom and bedroom which fortunately has a blind. The staff are very helpful and checking in and out was very efficient. We did not use the restaraunt but we did have a couple of drinks in the small bar area. We did not have breakfast as considered it somewhat pricey. The only niggle apart from the smell of cigarettes on the 7th floor was that we arrived quite late due to flight delay and wanted to grab something to eat in the bar. We arrived at 10:35 and were told that the kitchen had closed at 10:30. Thought this was a little strange as the menu showed some dishes available all night. Had to make do with a sandwich from a fridge in reception. The hotel is situated next to a U-Bahn and H-Bahn station which is convenient and there are places to eat and a supermarket a short distance away.

Modern hotel with very nice staff. Comfortable rooms with coffee and tea possibilities and very good bed. Bar and recommended restaurant. Close to Centrum and still very relaxed area, with shopping just outside the hotel.

This hotel is well located, with easy access to U-bahn (metro/subway) and Tram. Many places to eat just few block away and just beside the Naturkundemuseum (natural history museum). Also has a bar, open till late every day, and new installations in the room.

Very nice hotel with good size rooms, good breakfast with a good selection of food. Very short walking distance to busses, tram, underground and the Berlin Main Central Station. Close to the old French border post after 2. WW. Beds are comfortable, nice bathroom with shower, AC and TV. Everything you need really. Very good bar with a nice selection.

We weren't planning on staying a couple more extra nights in Berlin but thanks to a flight cancellation, we did. We got lucky and found a room here last minute. We checked in and our room was ready earlier than expected, which was excellent.The staff was very helpful and nice. Our room was on the small side but clean. It didn't have a fridge though, which was fine. They went the extra mile for us though. They found out that we were there due to a flight cancellation and offered us drink vouchers at their bar. We really appreciated the gesture. Their customer service is certainly on point. They were also able to arrange for a cab to the airport, thus alleviating further stress. Location-wise, there's a tram stop right outside and an U-Bahn station around the corner. There are also some good restaurants nearby (Bonfini and Brasserie La Bonne Franquette). It is also about 1-2 km walk from the Spree. Thank you for making us feel welcome and comfortable.

excellent location, very friendly and competent staff who cares about the client. The bar service was also excellent and the overall impression of the hotel was very good. I can recommend more staying a few days...

Room options

Standard Room, 1 King Bed

King 1 | Sleeps 2

Superior Room, 1 Queen Bed, Garden View

Queen 1 | Sleeps 2

Privilege, Room, 1 Double Bed

Full 1 | Sleeps 2

Standard Room, 2 Single Beds

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

87% of guests recommend this hotel

Total of 1430 reviews