Mercure Hotel Berlin am Alexanderplatz3.0 out of 5.0
Recent guest reviews
The room was nice, location excellent. The service not that good... Even though I am a platinum member of Accor Le Club programme and I did my online check in, the room was not ready when I arrived to the hotel, around 14:00. The receptionist was not bother by this and it seemed like she did not care... In the night when I came back to the hotel, the man that checked me in was very nice and he helped me choose a very good wine from the menu. Overall was a good stay but I don't know if I will choose this hotel again.
Hotel has a great location and all the trimmings except for no double glassing and on a busy intersection with emergency services alarms all night. However my complaints are with the general way guests are treat. For example mid-week the bar area is shut at 8pm so that the staff do not have to clean and guests are served in reception with only 2 seats available! Or the pre paid buffet breakfast whereby my tray was taken away from me and told "guests must collect 1 item at a time and take back to table after each collection!" When I explained the absurdity of the suggestion neither the restaurant manager nor the reception staff thought this was an unreasonable request.
The room was nice! Location excellent. I was staying here on reward points, had to adjust my booking which I did per phone with very friendly person. All great so far. Upon arrival the receptionist first charged me too much then could not offer a solution pretending it was not her problem. Where-after I stated that if they would have a bar or restaurant in house, Id keep it on my room (a simple comment "we do not have an inhouse restaurant or bar" would have saved the day, I would simply insist on my 17 euros back!) I stayed 3 nights. Lots of opportunities to solve the issue. Long story short, upon check out I made a comment about the remaining money on the room. The offered me a sandwich and after a small discussion about being vegetarian the receptionist told me to contact the hotel manager and he would be in touch the next day. I am still waiting for his message today. So far, all my reservations did not go to accor hotels due to this. To be honest, a simple "we are sorry for the inconvenience" or "at least take a bottle of wine to cover the amount" would have made a great deal of a difference.
Our room was a good size, with a modern bathroom. The balcony was convenient for getting some fresh air. Breakfast was good, with a great deal of choice including bacon and eggs. The only real downside was that this is a smoking hotel, which isn’t conveyed on the Accor website (or not clearly at least). Even though we were on a non- smoking floor(apparently), every morning the hall stunk of cigarette smoke. As the bathrooms have an exhaust fan which can’t be switched off, the smoke is drawn into the room under the door, so the room also had a smell, although to a lesser degree. Luckily we could open the window during the day to clear it out. Whether this was the hotel putting smokers on the wrong floor, or guests smoking where they shouldn’t doesn’t matter- the result is the same. When I spoke to reception about it, they weren’t too concerned, as if it was a regular occurrence. So, overall a nice hotel in a convenient location, but if you don’t like waking up to cigarette smoke, stay somewhere else. PS, if you do stay here, the down button for the elevator on level 4 doesn’t work. Just hit the up button instead to call it, and once inside press for the ground floor- otherwise your lift will never come!
A very good central location with many trams around the hotel that allow easy access to any corner of the city. Each room has a balcony. The staff speak a very good English and offer very useful advice about how best to explore the city although not enough tourist information was provided. Despite the central location in downtown, it was a quite place at night with good sound proofing from outside and inside. Breakfast is very decent but the staff should closely monitor the quality of smoked salmon. My overall impression is very positive. It is a clean and tidy place with hospitable and freindly staff. Thank you for the upgrade to a suit room!
Fairly modern hotel within reasonable walking distance to Alexanderplatz. The breakfast was superb and the restaurant staff very attentive. The reception staff again were very helpful. The only downside to our visit was that the room coffee and tea making was not replenished, though the reception staff did provide these items when asked.
The hotel is very well located for shopping and sightseeing. The rooms are very big and you can see that it was a former apartment house. The rooms are nice decorated. There is even a balcony and you can open all windows. Yoou have coffee and tea in the room, the breakfast is very good. Unfortunately there is no room service but you can order whatever you like from any kind of restaurant in Berlin. Restaurants are close but not just around the corner. Only negative point is the shower and the carpet. Please exchange it, no carpet and newer and clean shower would be nice. Very nice place for a middle class hotel.
We stayed for 3 nights the room was ok but very tired, the bathroom smelt very damp and stale and had thin towels. The radiators had thermometers stuck to them and were boiling hot. There was tea,coffee and milk sachets in the room 2 of each with a note by them saying if you need more ask reception so with there only being left 2 teabags I went off to reception to ask for more I was given tea and advised there was no milk and to come back later which I did. There were 4 staff behind the reception so I asked one if there was any milk he found 1 sachet and said he would try the kitchen for more he was being helpful, I commented about there only being 2 of each so would expect them to have more and another man behind the counter said it’s a gift only for when you arrive and made out that we were wrong to ask for more, so I reminded him that the note in the room advised to ask for more and was then accused of being rude by another member of staff. I was absolutely appalled by the comment. Both men behind the reception then accused me again of being rude. I asked for their names and only one showed me his badge I asked to see the manager and was told he wasn’t there so I commented that they would not speak to guests like that if he was, was a female member of staff also behind the reception who just stood and smirked. I can not believe how rude they were other guests witnessed this too. I have stayed in many Mercure hotels around the world and am a member of the Accor club and asked if I could have points added to my account and was told no because I paid for a flight and hotel package. I can honestly say this is the worst Mercure hotel I have ever stayed in.
When we arrived at the hotel we had that sinking feeling and hoping we were in the wrong place! The building next to the hotel was a huge flat block that was disused, graffitied and littered, the hotel itself looked like a residential apartment block which was confusing. When we went in the staff were unfriendly and not particularly helpful at all. We finally got a room on the third floor, not a minute earlier than the check in time. It was huge but the ‘double bed’ we booked was just two singles pushed together and made up separately, the decor was orange and grubby, there was no bath and no climate control so the room was sweltering the entire time. To cool the room down we opened the balcony door, but then we couldn’t hear each other speak because the traffic noise, the trams and the constant sirens were so loud. I wouldn’t stay here again but saying that it was clean enough and if you just need someone to crash at night whilst you see the city I can see it being suitable. As my partner said ‘it’s the least sexy hotel room I’ve ever stayed in’
I have to say I was unsure what to expect when I arrived given some of the reviews on here and was pleasantly surprised. I booked a twin standard room for my mum and I for a few nights to visit the Christmas markets and can honestly say I'm so glad I did for a number of reasons. Its proximity to Alexanderplatz (5/8 minute stroll from the centre) is ideal. Yes it is on the corner of a main road so expect some road traffic noise, but so is the Hilton Hotel and Holiday Inn opposite but you're not paying their prices! Room was big with desk area and a sofa and easy chair lounge area with large flat screen tv, plenty of space and a really big balcony. There's also a dressing area and storage just off the hallway along with a decent size bathroom. Room is a little tired but everywhere was absolutely spotlessly clean, warm and plenty of plug points. Every member of staff I encountered was really helpful and friendly including booking in and check out. Breakfast was expensive if you haven't got it included but I can highly recommend the superb bakery/cafe next door to either eat in or take out. I'm really glad we chose this area to stay for the markets, having visited a lot of them around Berlin I would suggest the ones around alexanderplatz are the bigger and better ones. Also, the airport express train wasn't running during the duration of our stay but it was really easy to use the normal train system and very cheap! (s9 to ostkreuz and change from there onto the s5 or s7 to alexanderplatz for the grand sum of €3.40 and you can walk the short distance from the train station to the hotel)
- Walking distance to Alexanderplatz
- Free WiFi in rooms and public areas
- Business center
Located in Berlin City Centre within a short walk of Alexanderplatz, Mercure Hotel Berlin am Alexanderplatz is within a mile (2 km) of other popular sights such as TV Tower. Each of the 198 rooms at this 3-star hotel includes a balcony, a coffee maker, and a TV. Located in central Berlin, the hotel is also near Checkpoint Charlie Museum and Brandenburg Gate.
Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10 AM. At the end of the day, unwind with a drink at the bar/lounge.
Mercure Hotel Berlin am Alexanderplatz's 198 rooms are soundproofed and provide balconies, coffee makers, and safes. TVs come with cable channels, and guests can stay connected with free WiFi. Hair dryers, phones, and ironing boards are also standard.
Guests of Mercure Hotel Berlin am Alexanderplatz enjoy access to free WiFi in public areas, a business center, and coffee in a common area. Self parking is offered for EUR 17.90 per night. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include express check-in, express check-out, and free newspapers.
Reviews from Trip Advisor
58% of guests recommend this hotelTotal of 1321 reviews