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Mercure Hotel Berlin am Alexanderplatz

3.0 out of 5.0

Recent guest reviews

No greeting on arrival except for the word "next". The bed was broken and the staff unhelpful, giving 3 different instructions to us, and disagreeing with each other in front of us! One accused us of lying! We had to ask for tea, coffee, shampoo to be replaced every day. Breakfast was good and nearly made up for these deficits. We crossed the road to the Hampton Hotel for information on Berlin, transport, and places to visit. Location good, near to Alexander Platz and transport hubs to airport as well as "hop on - hop off" bus routes. Overall, we enjoyed our trip to Berlin.

Premium room this time. Was missing the minibar. Rest AS expected. Friendly reseption when arriving. "You have been her before - all is like last time - enjoy Your stay. Bar service was not up to date this time. Hardly no-one in the bar. The bartender was present - but bussy with somting? After 10 min a went out and found a different place for my drink. This Mercure hotel is for me the perfect location in Berlin. Txl express stops 20 meter from the hotel. Tram and U bahn withinn a few meters. This combined with and excelent breakfast will make me return -- but avvoid Relax.. or atleast see who is on duty next time

We recently stayed and were pleased with the size of the room , its central location and the awesome breakfast offerings! We were disappointed that the room lacked even a small refrigerator, as there was plenty of space to accommodate it. The wifi hotspot was less than hoped for, with slow speed and not consistant service. It was great location for the transport system, and the convience of schedule was appreciated. It needs some updating to the rooms, but did appreciate the shower of good quality. The first impression is less than awesome, as many of the building around are run down and have much graffiti that deters from the impression .

We stayed at the mecure hotel, the first impression was not the best, in a very run down area cover by graffiti. The hotel is not to bad a distance from Alexander plattz, no good for those who are less mob

No air con but good fresh air. Lovely hot showers though tiny. No fridge - grrrr. Large room. Good windows and balcony. Good location. Short walk to Alexanderplatz. Desk staff ok. Needed fridge for medication but desk staff reluctant to lend ice bucket for any length of time to compensate.

From the outside we wondered what we had booked. Inside it was fine. Good breakfasts. Room was large with two beds. Could open the window so we had fresh air all the time. The bathroom was on the small size and I would hate to see a large person try to get in the shower. One of the smallest we have come across. Breakfast selection was fine for our needs. Public transport at the door and an easy walk to numerous restaurants.

On arrival to this hotel I took a deep breath and thought "what have I done". The sourounding properties that are derelict and need flattening do nothing for first impressions On entry to the hotel the the foyer made us feel a bit more comfortable and when we go to the room it was spacious a tad tired but clean and comfortable The close proximity to the Alaxanderplatz was a bonus along with the Berlin hop on hop off busses which are a must Staff do not have English as second laugage and struggle with conversation. One in particular who was extremely rude when I asked about WIFI connections I would recommend this site. Gregj282

The hotel is just the next stop from Alexanderplatz. Good location though about 20 minutes from the Haupbanof by tram 5 and 8 (direct trams). You can get the underground from Alexanderplatz which is quite convenient. The hotel is good. looks a bit outdated in terms of the structure, but the room was nice and spacious with a balcony, tea/coffee maker. even an ashtray for smokers like me (considering so many hotels are non smoking these days). Separate area for storage and a sufficiently spaced toilet. the shower could do with some work though. I did miss airconditioning as it was pretty warm in the room and while we opened the window, it didnt make much of a difference. Either air conditioning or even a fan would have been wonderful. Great breakfast spread to enjoy with a great variety. A small bar as well, for a late evening drink. Good connections by tram and underground. Overall, a good hotel but not for the summer.

I booked another four star hotel on totally wrong date and realized it on arrival at 23 late night. It was a busy week due to two international conferneces in Berlin. Almost midnight and imposible to find a room with good standard/location and reasonable price. For the same price I paid for two double rooms at 4 star hotel, I was lucky to get the one last privilege room at mercure through Accor app. Despite the hotel standard which is not fair to compare, the room was spacious and has two seperate rooms, which worked very well as two rooms for me and my father in the end. Nice view with TV tower from the room. The reason made me to comment is actually Rene. When I arrived at Mercure, toally exhausted and disappointed that I had to downgrade to a lower standard hotel, he received us at the hotel beyond my expectation. He not only processed the check in quickly so that we can have some rest, he also gave many valuable practical suggestions. He was so warm and customer-oriented. It wiped away all my disappointment. He is a keeper for the company! I am a member for accore group and honestly I do not normally stay at Mercure, but Rene made a difference! Thank you!

This was the most horrible hotel we ever stayed. Shouldn't be part of Accor. The rooms are big, 2 horrible balconies and very old fashion furnitures. You feel as in the prison. The service was ok. And the view....We'll never go back.

Mollstr. 4 Berlin BE

Hotel highlights

  • Walking distance to Alexanderplatz
  • Free WiFi in rooms and public areas
  • Bar/lounge
  • Business center

Located in Mitte within a short walk of Alexanderplatz, Mercure Hotel Berlin am Alexanderplatz is within a mile (2 km) of other popular sights such as TV Tower. Each of the 198 rooms at this 3-star hotel includes a balcony, a coffee maker, and a TV. Located in central Berlin, the hotel is also near Checkpoint Charlie Museum and Brandenburg Gate.


Dining

For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10 AM. At the end of the day, unwind with a drink at the bar/lounge.


Rooms

Mercure Hotel Berlin am Alexanderplatz's 198 rooms are soundproofed and provide balconies, coffee makers, and safes. TVs come with cable channels, and guests can stay connected with free WiFi. Hair dryers, phones, and ironing boards are also standard.


Property features

Guests of Mercure Hotel Berlin am Alexanderplatz enjoy access to free WiFi in public areas, a business center, and coffee in a common area. Self parking is offered for EUR 17.90 per night. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include express check-in, express check-out, and free newspapers.

Room options

Standard Room, 1 Double Bed

Full 1 | Sleeps 2

Superior Suite, 2 Twin Beds

Twin 2 | Sleeps 4

Standard Room, 1 Double Bed, Balcony

Full 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

58% of guests recommend this hotel

Total of 1227 reviews