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Mercure Airport Hotel Berlin Tegel

4.0 out of 5.0

Recent guest reviews

I was planning on rating this hotel a bit higher but the exit procedures left a bad taste. The best part of the hotel is it's proximity to the airport. It is comfortable and clean. If you're traveling out of Berlin it's good to stay in for the evening prior to a morning flight. For anything else, stay somewhere closer to downtown Berlin. A couple of notes about our stay. The room was ready and clean when we arrived. The staff is professional. However, there were some thing things that ultimately made the hotel substandard. The first was the TV wasn't working. I told the desk and they told me there is a process for turning on the TV. I tried the process and it still didn't work. They said j wasn't doing it right. The lack is wash cloths continues to surprise. It seems the divider between great hotels in Germany and middle of the road is wash cloths. Finally, they have breakfast but it isn't great. It definitely isn't 22.5€ per person great. Basically if youve been traveling all over and need a place to rest before your flight, this is a good place. Otherwise, avoid.

The hotel is really geared to short stay for transit at the Berlin Tegel airport The breakfast buffet is excellent and the shuttle efficient to the airport the hotel is clean and rooms very small especially the bathrooms...

this hotel is conveniently located to the Berlin airport however the shuttle bus is hard to find when you land at the airport. There is little or no information about where to find the shuttle bus on the internet site for the hotel. I arrived at 10:30 pm and had to take a taxi because I couldn't find the bus. Not everyone has a European SIM card to call the hotel. Breakfast was very good but expensive. At the rate the hotel charges there should at least be an option for a continental breakfast included in the price.

Stayed there in between flights, shuttle was efficient, had a great meal in the restaurant, would definitely recommend and stay there again

older hotel, poor AC, grumpy staff. AC, shower too small.

The hotel is very close to the airport and they offer a free shuttle. I read some reviews before booking and was slightly concerned about how things will be based on them. I am starting to wonder if all those people that complain stay at 7 star hotels all the time because this hotel was more than adequate. The staff was friendly, the room was clean and bed was comfy. They had toiletries waiting by the bathroom sink (toothbrush, makeup remover - in a sealed bag :) ). Overall, I would stay again if I had to spend another night at Berlin-Tegel airport.

very convenient location right by the airport. early shuttles available for flights in the morning.

You can walk to the airport (or vice versa). Very convenient for a quick one-night stay. Also extremely comfortable.

Had a layover only there for 8 hours. The pillows are terrible, couldn't sleep. Airport shuttle was good.

The hotel was very close to the airport with a FREE shuttle. We didn't find much for free in Europe. We used it to catch the buses to downtown which took about 20 minutes. I do not recommend using the TXL bus as it was packed both ways. We ended up using X9 to the zoo and trains from there. It worked very well. The hotel staff was VERY helpful and most spoke English. We were very thankful since we spoke very little German. While we selected this hotel for it's proximity to Tegel, we were very pleased with the help and advice we received for site seeing. Overall a very NICE PLACE

I just needed a quick stay near the airport so it was nice that the hotel offers free shuttle service - about a 5 minute drive from the hotel. When I checked in, I was told that breakfast was included, so I was surprised to receive a 20 euro charge when I checked out.

My husband stayed there and was charged double for breakfast service even being by himself at the hotel. At our previous stay at the same hotel the breakfast was included in our room rate. This time nobody informed him the breakfast is not included. Very disappointing!

The hotel met my expectations. Excellent location next to Tegel.

I have a Problem with shuttle service from the airport. Even after call from my side the Bus didn’t come. There was no welcome gift which was offered on the website. Even the mini-bar was empty. There are no tee and instant coffee and jug for hot water in the room. The price for water is too high - 4euro per liter. These issues are implausible for 4 stars hotel.

Since we were flying out early in the morning, this was a great location. The restaurant in the hotel was very good for the price. The room was clean but the bath towels were thin.

missed my flight - nice hotel near the airport - the shuttle took a long time to pick me up - wifi costs an ar and a leg

We booked this hotel because we wanted one night of rest from our incoming international flight before catching a morning flight to Copenhagen. The deciding factor was the availability of the airport shuttle bus. Everything worked perfectly, the shuttle arrived quickly, the check-in was efficient and the restaurant was a pleasant surprise. We will book this hotel again upon our return through Berlin.

5 minutes from TXL, this is the 2nd time we've stayed at this hotel. It's nice, the staff are friendly, the shuttle is convenient, efficient and free. After a week with friends/family in Germany in the heat, we were looking forward to a cool night's sleep, since we are American and accustomed to A/C. Thankfully, the night did cool off and we were able to open the window, because the advertised air conditioning did not work well. To be fair, I'll say we did not report this, since we were exhausted, and know Germany does not customarily use A/C, so the hotel didn't have the opportunity to respond. Overall it was a good stay, however we may reconsider using them again and opt for a hotel that advertises A/C for our next trip, depending on the season of our next trip.

I would give this hotel 3.5 stars. I gave it the extra 1/2 star due to its location (if you need to be readily near the airport, I don't think you'll find anything better.) Staff were decent. Restaurant waiter asked for a tip. There was a dead fly and some hair left in the bathroom. Apart from that, decent place but not great.

We chose this hotel mainly because we were looking for something close to the airport for our early Departure of 6am. No need to as the airport shuttle doesn't leave the hotel until 4:45 am,(wasn't aware of this when we booked the room) which would of not given us enough time to go through security and such on an international flight. The rooms were not as clean as we would of liked, but we were only there for one night. Restaurant at the hotel had a very limited selection. Front desk personnel was nice, called us a taxi at 3 am and made sure the airport doors were open at that time.

Room options

Superior Room, 1 Double Bed

Full 1 | Sleeps 2

Standard Room, 2 Twin Beds

Twin 2 | Sleeps 2

Standard Room, 1 Double Bed

Full 1 | Sleeps 2

Guest reviews for Mercure Airport Hotel Berlin Tegel

Everyone (10) Couples (23) Business (10) Family (5) Other (8) Friends (2)
2
Everyone

I was planning on rating this hotel a bit higher but the exit procedures left a bad taste. The best part of the hotel is it's proximity to the airport. It is comfortable and clean. If you're traveling out of Berlin it's good to stay in for the evening prior to a morning flight. For anything else, stay somewhere closer to downtown Berlin. A couple of notes about our stay. The room was ready and clean when we arrived. The staff is professional. However, there were some thing things that ultimately made the hotel substandard. The first was the TV wasn't working. I told the desk and they told me there is a process for turning on the TV. I tried the process and it still didn't work. They said j wasn't doing it right. The lack is wash cloths continues to surprise. It seems the divider between great hotels in Germany and middle of the road is wash cloths. Finally, they have breakfast but it isn't great. It definitely isn't 22.5€ per person great. Basically if youve been traveling all over and need a place to rest before your flight, this is a good place. Otherwise, avoid.

By , from houston, tx on Nov 3, 2017

4

transit hotel

Business Travelers

The hotel is really geared to short stay for transit at the Berlin Tegel airport The breakfast buffet is excellent and the shuttle efficient to the airport the hotel is clean and rooms very small especially the bathrooms...

By , from Florida on Nov 1, 2017

3

shuttle bus hard to find at airport

Everyone

this hotel is conveniently located to the Berlin airport however the shuttle bus is hard to find when you land at the airport. There is little or no information about where to find the shuttle bus on the internet site for the hotel. I arrived at 10:30 pm and had to take a taxi because I couldn't find the bus. Not everyone has a European SIM card to call the hotel. Breakfast was very good but expensive. At the rate the hotel charges there should at least be an option for a continental breakfast included in the price.

By on Nov 1, 2017

4

layover

Everyone

Stayed there in between flights, shuttle was efficient, had a great meal in the restaurant, would definitely recommend and stay there again

By , from Union Grove WI on Jul 21, 2017

2

close to airport!

Everyone

older hotel, poor AC, grumpy staff. AC, shower too small.

By on May 21, 2017

5

would stay again

Everyone

The hotel is very close to the airport and they offer a free shuttle. I read some reviews before booking and was slightly concerned about how things will be based on them. I am starting to wonder if all those people that complain stay at 7 star hotels all the time because this hotel was more than adequate. The staff was friendly, the room was clean and bed was comfy. They had toiletries waiting by the bathroom sink (toothbrush, makeup remover - in a sealed bag :) ). Overall, I would stay again if I had to spend another night at Berlin-Tegel airport.

By on Apr 25, 2017

4

close to the airport

Everyone

very convenient location right by the airport. early shuttles available for flights in the morning.

By on Apr 9, 2017

5

location, location, location

Everyone

You can walk to the airport (or vice versa). Very convenient for a quick one-night stay. Also extremely comfortable.

By on Oct 4, 2016

3

pillows - terrible!

Everyone

Had a layover only there for 8 hours. The pillows are terrible, couldn't sleep. Airport shuttle was good.

By , from Stockholm on Aug 5, 2016

4

nice place

Everyone

The hotel was very close to the airport with a FREE shuttle. We didn't find much for free in Europe. We used it to catch the buses to downtown which took about 20 minutes. I do not recommend using the TXL bus as it was packed both ways. We ended up using X9 to the zoo and trains from there. It worked very well. The hotel staff was VERY helpful and most spoke English. We were very thankful since we spoke very little German. While we selected this hotel for it's proximity to Tegel, we were very pleased with the help and advice we received for site seeing. Overall a very NICE PLACE

By , from Oak Ridge, TN. on Jun 4, 2016