InterContinental Berlin5.0 out of 5.0
Recent guest reviews
We stayed in a Club Senior Suite for 8 nights and had a brilliant time. The staff was very friendly, making us feel at home from the moment we arrived. Breakfast, tea, snacks and canapés in the Club Lounge were very nice. We also used the swimming pool on most nights. The pool has a decent size, and the same goes for the whirlpool next to it. There's also a sauna area with several options, which we didn't use ourselves, but they looked clean and comfortable.
The Intercontinental is centrally located in Berlin. About 15 minutes drive from main railway station and close to the underground station of the Zoo. The main markets are also close by. The rooms are modern, slightly small but comfortable. Have all the conveniences. The window opened to the street with a canal, not a very bad view. The staff is the biggest positive. Be it the reception, lobby,housekeeping or restaurant. The food was good.Since we were a busy lot, the only meals I had was breakfast which was always good. The staff very helpful and pleasant. Would recommend this place anytime.
We spent three days and were quite pleased. Nice room overlooking the zoo towards gedachtniss kirche. Friendly staff. Great breakfast. Wifi above average. Gym was ok. The spa is an extra 15 euro. I could stay there again.
i stayed on the right tower and they told me the left one is the one that has the big rooms. my room was small but really modern and with a nice shower. i can definetely stay there again. the breakfast was delicious
We booked 2 rooms directly via the hotel website : It was called a "Superior room with garden view" , so more expensive than a standard double. Were very disappointed when we arrived by these 2 rooms we got : the hotel is located next to the park and a zoo, we expected to have the view over this park, instead of that our rooms were located north facing and overlooking a small street and the roof top of what seemed to be a garage, next to that was a very small canal and behind this canal some buildings. I went to complain at reception but I was told the Tiergarten park was behind these buildings and that was it! even if we couldn't see it, it was in that direction ! If I wanted to change room to overlook the other park and the zoo we would have to pay an extra cost of €40 per room per night ! I clearly have the feeling that the title of this room type is mis-selling ! Upon our arrival, I was also very surprised that there was only one person at reception in this gigantic lobby, and we therefore had to wait for quite a long time before being checked in. Our first impression was therefore not very good ! The reception staff wasn't particularly friendly either and that continued during our stay ! Inside the bedrooms, there is no indication of the numbers to dial in order to call reception, concierge or even other rooms, therefore, we couldn't make any calls within the hotel and couldn't even call our children in the other room! In both rooms the bath and sink's plugholes were blocked ! Not what we expect from a 5 star hotel really ! Positive experience about our stay: the spa and pool area are very nice and had very friendly staff, however, we had to pay extra to access the spa and this wasne't indicated at the time of the booking !! The breakfast was very good and staff friendly and professional.
stay at inetrconteninatl Berlin was great idea as the hotel have very good location and the service in hotel is amazing the recption staff was very friendly and helpfull only the Sauna was not good for me as you must goo naked which is a strange thing for me as i had been informed its the german law room size is small room service staff need to know other language concirge was perfect
Great location. Lots to do nearby. Next to the zoo and aquarium. Shopping area within walking distance. Tiergarten is nearby n u can enjoy a relaxing walk. At the end of tiergarten, u can take photos at Berlin Victory Column. Rooms are spacious n clean. Breakfast has a good spread. Staff are friendly and helpful. Taxis easily available outside the hotel. Concierge always at hand to help wt luggage. A true 5 star experience.
The service is very good (considering you're in Berlin, where there is no service), room was very spacious, clean. Bed was perfect. Breakfast offered a lot of choices. TV had all major and not so major channels. Everything was really good. Location is great as well. A lot of entertainment and shopping nearby, a walking distance.
I stayed there for 3 nights during the ICEF conference and enjoyed all very much. Clean and specious room, good breakfast and very polite and helpful staff. All went very well. Very good swimming pool and Gym was ok. only thing which disappointed me was that to use the relaxing room I had to pay 15 EUR extra which I couldn't understand whilst I paid a lot for room and expected sauna be included at least. Apart from that no complaint at all. Thanks.
I've had good experiences at InterContinental Hotels staying at the following ....Geneva, Hong Kong, HCMC, Kuala Lumpur, Sao Paulo and now Berlin. Usually I stay between 3 and 7 days at each hotel. This stay in Berlin is 7 days. I was hoping it would feel like 'home'. Berlin Intercontinental has a lot to learn about service. On more than one occasion, the staff in the Lobby have been dismissive and uninterested. I felt like a pizza for dinner. A Dominoes Pizza. Not a hotel pizza as they are not particularly nice. I asked the man in the Business Centre if he could help me to order as I do not speak German. He said he was too busy helping another guest and to ask at Reception. So, I asked at Reception if they could help me order a Dominoes Pizza and explained I don't speak or read German. The woman said to ring Service number on the phone in my room" I rang the Service number and the phone was answered. I asked for assistance in ordering a Dominoes Pizza. He said he would connect me with the Concierge. I asked the Concierge if he could help me to order a Dominoes Pizza as I do not speak or read German. His response "No. You must do it yourself". And hung up the phone. Thanks for your help guys .... I guess you want me to order Room Service, NB. The hotel is not "air-conditioned". It is simply heated. There is no cooling system. Room service has been prompt, however they have forgotten the bucket of ice on 3 out of 4 occasions,
- Walking distance to Berlin Zoological Garden and Kaiser Wilhelm Memorial Church
- Free WiFi in rooms and public areas
- Onsite dining
Located in Tiergarten, InterContinental Berlin is a leisurely stroll from popular sights such as Berlin Zoological Garden and Kaiser Wilhelm Memorial Church. This 558-room, 5-star hotel has 2 restaurants, a full-service spa, and an indoor pool. It's in central Berlin and also close to Brandenburg Gate and Reichstag Building.
Enjoy dining at Hugos Restaurant, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with breakfast, served for a fee from 6:30 AM to 10:30 AM.
InterContinental Berlin's 558 rooms are air-conditioned and provide iPod docks, refrigerators, and minibars. TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in pillow menus and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and bathrobes. Coffee makers, free bottled water, and laptop-compatible safes are also standard.
InterContinental Berlin features a full-service spa, an indoor pool, and a 24-hour fitness center. Valet parking is available for EUR 26 per night, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.
Reviews from Trip Advisor
91% of guests recommend this hotelTotal of 2514 reviews