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Holiday Inn Berlin City Center East Prenzlauer Berg

4.0 out of 5.0

Recent guest reviews

The hotel is nice and you have a direct tram to Alexanderplatz every 10 minutes that takes you to the center of Berlin in 12 minutes. The rooms are typical for a holiday inn. Some people are very nice but others they aren't that nice. The overall experience was good and we got the help needed.

I really don’t know where to start writing a review for this hotel. I must say that so many things were off that listing them all wouldn’t make sense, so I’ll just point out the most obvious ones: - Bathroom: there is no way that a 4 star hotel can have a simple shower with a cheap shower curtain. Also, the choice a whole-wall mirror in front of a toilet is not the best one, especially if the same is not regularly cleaned and you can see that it’s dirty when you are using the toilet... - Lobby: there is a computer in the lobby for clients to use, but the operating system is in German (not at all user-friendly for an international clientele, that I suppose represents a large proportion of their clients). Also, it couldn’t open PDF files nor print. Also, although WiFi is free of charge, the lobby computer is not connected to internet. A nightmare if you have to print the pdf files you just received by email... - TV: never I saw an international 4* hotel only having local-language channels. The only English channels available were CNN and BBC. No entertainment offered apart from German. Usually satellite TV is provided in 4* hotels. - Breakfast: after checking in, we discovered that breakfast was not included and we were charged 16€ per person for breakfast. Not what you expect after paying about 135€ per night. - information provided: when we contacted the online Holiday inn help desk, we were told to arrange a free shuttle bus by getting in touch with reception. Receptionist told us that the hotel doesn’t offer the service we were promised by the online help-desk. Receptionist told us to get train No.9 from the airport straight to the hotel. Instead train no.9 went in a completely different way (towards city center and not along the circle line) and was stopped due to maintenance works along the railway line, that meant taking a bus and then a different train (42), all at 01.00 am. So, in my opinion, this is a 3* hotel claiming to offer what it cannot deliver. Maybe service was better in the past and got worse with time, but currently cannot be considered a 4* standard(even though they charge accordingly)

Great location, 15-20 minutes walk to center, or 5 min train. Rooms clean and comfortable, breakfast buffet and great selection. Stuff very friendly and welcomed. I would definetly recimmend this hotel for your stay.

Wonderful location, M2 train line is right across from the hotel, you can also see it coming from the room. It runs frequently and brings to Alexanderplatz in less than 15 minutes and from there you can take many different transportations to major attractions in Berlin. Very reasonable priced.

My boyfriend and I stayed here just last week, and the location is really good because it’s a 10 second walk to the nearest tram station, which takes about 15-30 minutes to get into Alexanderplatz (the centre of Berlin), there is also a bus stop really close by, and there is also a Lidl’s on the other side of the road. The reception team were extremely helpful, as they gave us information on how to work the trams. I strongly recommend staying here!

Nice clean hotel, we upgraded to a king size room, lovely bathroom mirrors everywhere. Easy access to the major sites in Berlin, tram stops just outside the hotel. The staff were very helpful especially the lady originally from the USA (unsure of her name) thank you for your help! Would deffo recommend!

We spent one night in this hotel. Nicer than other holiday inns we’ve stayed in, spotlessly clean, free WiFi, underground parking available, plenty of supermarkets and restaurants nearby - try Spaghetteria Loretta.

Whilst Holiday Inn Berlin City centre east is one of the cheaper hotels in town, and solid budget hotel with a good standard, it is not in tourist area so you will need to take the train (s-bahn) or the tram into town, which takes about 30 minutes depending on where you are going. There is plenty of restaurants and coffee shops around the hotel if you want to try something different from the hotel and there is a Lidl grocery store across the road. The rooms are nice, modern and functional although not very much extra space. The bathrooms are well planned and functional. All in all a solid budget hotel albeit not very central.

This hotel offers exactly what you’d expect from a Holiday Inn - a solid room at a fair rate, nothing more, nothing less. Staff (both at reception and on the cleaning team) were very friendly and helpful, both the room and communal areas were pretty spotless and everything in the room itself worked. Beds were comfortable and the shower was decent. It was slightly disappointing not to have a safe or a minibar in the room, though, both of which we’d have used. The room service/bistro menu was also quite poor. Breakfast wasn't included and pricey, too, so we ate at local cafés instead. However if you want a good base for a stay in Berlin (right outside a tram stop, a 5 minute walk to a S Bahn station) the Holiday Inn’s a firm bet.

One huge issue that Holiday Inn need to sort out is the naming convention for those hotels. I, along with many many others ended up in the wrong hotel plus another €15 taxi trip to get to the right hotel. There are three similar sounding holiday inns in the East of Berlin. Holiday Inn City Centre East, Holiday Inn City East side, and Holiday Inn City East. For first time visitors this conundrum is difficult to decipher. Expensive at over €100 per night but well located and very comfortable rooms. Good size room, bed and windows allowing in natural light. No central light switch so to get the room lit at night one needs to walk around the room switching on and off lights. Excellent and powerful shower. Large bathroom area. Very friendly and professional front staff and waiting staff (apart from a rather disgruntled morning chef who didn't like me asking her what was going on with green scrambled eggs and a shortage of streaky bacon). Reception and front area small with a little bistro and minuscule menu. I Ordered a pizza from there once and enjoyed it. Would only allow Me a late check out till 1.30 pm. Having spent 9 nights with them, and a lot of money, I found this rather stingy and mean. All I wanted was till 4.00pm so I would have time to do some sight seeing on my last morning, return, have a relaxing shower and depart to Airport. For this reason, and the rather stupid naming convention for their hotels in Berlin, I have to down grade my star rating. (I travel Europe a lot and many hotels allow late check outs up to 4 or 5 pm). Despite this the hotel is a good one and there are a lot of good local restaurants, a supermarket next door and 10 minute walk to train station. The Free Internet is exceptionally slow

Prenzlauer Allee 169 Berlin BE

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center
  • Concierge services

Located in Pankow, Holiday Inn Berlin City Center East Prenzlauer Berg is within a few miles (5 km) of popular sights such as Alexanderplatz and TV Tower. This 4-star hotel has 123 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a fitness center. Reichstag Building and Brandenburg Gate are also near this Berlin hotel.


In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


All 123 soundproofed rooms provide coffee makers, phones, and desks. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in pillow menus.

Property features

Guests of Holiday Inn Berlin City Center East Prenzlauer Berg enjoy a fitness center, free WiFi in public areas, and 5 meeting rooms. Self parking is offered for EUR 16.00 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. This hotel also has laundry facilities.

Reviews from Trip Advisor

Trip Advisor aggregated rating

78.0% of guests recommend this hotel

Total of 496 reviews