Comfort Hotel Lichtenberg3.0 out of 5.0
Recent guest reviews
The first thing to take note of with the Lichtenberg is its location as the hotel is situated on the edge of an industrial estate, so no local cafes, restaurants, places to walk to etc. On the plus side the fantastic, and cheap, tram system offers up a station a few minutes walk from the hotel (M6 Tram, 28 minutes to Alexanderplaza in the centre of Berlin). The problem with the location and the lack of local facilities is that the hotel offers almost nothing for families when they are in the hotel apart from one table football game (€0,50 per game), one pool table (€1 per game) and over priced bowling facilities. There is no lounge area apart from a drab hidden corner with a few chairs and no bar facility when the bowling area is closed, impossible to get even a cup of coffee after 10 pm during our stay, there is however the option to purchase beer and soft drinks from the reception and there was always water (still and fruit flavoured) available on the counter at no cost plus apples to take away. Do note that the bar/bowling area is only open in the evenings! PLUS POINTS The room for our family (2 adults + 1 child) was by European standards very large with three beds, writing table, 3 bedside tables, smart TV (only 2 channels in English - BBC World News & CNN), numerous plugs (essential these days when charging mobile phones, tablets, etc), a separate vestibule with two wardrobes and tons of storage space plus a full length mirror. A nice feature was the two large picture size windows which opened, shame about the view of an industrial estate, which let in a lot of natural light. The bathroom features a bath (very deep) with a hand held shower unit, three towel rails, large sink and mirror, toilet and hair dryer and was very spacious. Important to note that the room was well sound proofed and despite having large groups of students on the same floor we heard not a peep. Breakfast - On offer was an ample supply of hot sausage and eggs, cold meats, cereals, fresh fruit salad, fruit, toast, fresh bread (the pumpkin seed bread was heaven) with a range of fruit jams (including cherry and plum), fresh orange and apple juice, coffee (pots for each table) so pretty much a selection that any visitor could enjoy. All of the staff were lovely and super friendly. NEGATIVE POINTS The way the bar/bowling alley operated was odd to say the least. On our first night we were surprised to be faced with a young(ish) male member of staff who plainly was not interested in customer service by ignoring us standing at the bar waiting to be served (we were the only ones there) and when finally gracing us with his presence was sullen and uncommunicative, a surprise as all staff in this hotel are welcoming and happy to have a chat. Later that evening I asked the closing time of the bar and he informed me that there was no formal closing time but as there were no customers he was going to close (circa 22:30), strange as we were three people and there was a group of seven also drinking, clearly we did not count as customers in his eyes. It was interesting to note that his poor service extended to all guests, German and foreign alike. SPECIAL MENTIONS Reception - it would be remiss not to mention the first class service offered by Ms Mahdia Badry who even before we arrived was helpful to the nth degree, firstly with clear directions by email on how to use the S-Bahn and Tram lines to get to the hotel from the airport and then on our arrival providing a welcoming warm service that was beyond reproach, she is a credit to the hotel and I hope her efforts have been noted by the management. Bar - Herr Reinhard Gierke who we met on our last evening was warm & welcoming, sharing family photos with us, he was an example the other barman should take note off. SUMMARY This is an excellent hotel for the business traveller looking for comfortable accommodation or for large groups looking for facilities to use as a base from which to tour Berlin. For families this is an OK hotel if you have things with you to keep the children entertained otherwise better to look for a hotel which highlights being children friendly. Although German (naturally) was the predominant language used in the hotel we had no problem communicating with a mixture of English and very basic German in all areas of the hotel. We would return to this hotel if visiting Berlin for a long weekend but not for the full week as with our initial visit due to the lack of child friendly facilities.
Not so big room. But quiet in the downtown area. My room is in the back so there is the moon view. Breakfast is ok. Regarding the hosts, their attitudes differs. Normally long face, like I own them money.
We stayed in this hotel for four days with my son during a holiday tour in Germany. It was just what we were looking for - a good basic hotel with clean rooms, parking place for the car and near to public transportation. Hotel was a good base for us as we concentrated into visiting as many sights in the city as possible. I find the Comfort Hotels to be reasonably priced and good value for money. This one again did not disappoint but gave good value for every euro spent. Room was spacious, clean and well furnished. We liked the breakfast. Its a bit pricey but there is a lot of choice and we got a good start for the day. Bowling and free gym were nice bonuses. Staff was friendly and helpful.
Over booked!! Kids don't get wifi. Key didn't open the room. Just all round crappy experience. The lobby was jam packed with people and suitcases and no one really seemed to know what was happening. I guess they still might wow us with breakfast in the morning...maybe
Easter soup gave me the runs toilet paper very thin, wouldn't want to be clean up staff. Pool table lop sided, cues made of plastic. Rip off over two euros for a 200ml coke from the bar. Breakfast basic, bizarre mixture of butter and ice. Room size fairly big but beds look like they'd been piss'd on. Wouldn't stay again
I stayed in this "hotel" for four days during a trip to Berlin. First of all the staff is very very rude and unkind. The first day one of my friend couldn't speak English well so the receptionist started shouting saying: WHAT DO YOU WANT. When we entered the room I looked at the window and I saw lipstick kisses on it, this is absurd I never experienced something like that. I went down the stairs and told the staff to clean it and they never have done that, this is even more absurd. In the end the room was dirty, the staff very rude, the breakfast wasn't commentable, I won't ever go back again here.
We stayed only for one night and had got massive room with 6 beds! Just because we had a dog. The dog additionally cost 5€. The staff really frienly, breakfast wasn't the best, but it match the price. I would go there again for one night.
Bad hotel far from the city center, no restaurants arround. The breakfast is very poor variation and the bar staff is not nice and refuse to put us one football game we wanted to watch because they wanted to watch another game.
we stay here last December 2016 for a week. We enjoy it, were on top floor in very comfortable room - nice view. Breakfast is basic but its very good. and very easy to access in train so we will be back in future.
Stayed three nights, the. Hotel is warm, clean and quiet. It is a budget hotel and it is out of town but we enjoyed the tram ride into The city each day, the transport system is fantastic. The hotel was nice and comfortable better than we expected for the money, breakfast was good with a wide variety of items available. I would recommend this hotel if you are looking for a good value experience. Berlin is a great city.
- Free WiFi in public areas
- 24-hour front desk
Located in Lichtenberg, Comfort Hotel Lichtenberg is within a few miles (5 km) of sights such as Stasi Museum Berlin and Ring-Center. This 120-room, 3-star hotel welcomes guests with conveniences like a bar/lounge, coffee/tea in a common area, and a computer station. It's in central Berlin and also within a 20-minute drive of Alexanderplatz and Nikolaikirche.
For your convenience, a buffet breakfast is served each morning for a fee. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge.
All 120 recently renovated rooms provide desks. Guests can expect WiFi, wired Internet, and TVs with satellite channels. Bathrooms offer hair dryers and free toiletries.
Renovated in 2012, Comfort Hotel Lichtenberg offers an outdoor tennis court, free WiFi in public areas, and coffee in a common area. You'll find RV, bus, and truck parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a computer station, free newspapers, and a terrace.
Reviews from Trip Advisor
66% of guests recommend this hotelTotal of 299 reviews