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Comfort Hotel Lichtenberg

3.0 out of 5.0
Overview Reviews Amenities & Policies
3.5 out of 5
66.0% based on 328 reviews
TripAdvisor Traveler Rating
Value 4.0
Rooms 3.5
Cleanliness 4.0
Service 3.5

Recent guest reviews

We had a very early flight to Berlin and this meant we arrived at the hotel earlier than check in around 12pm. We asked if our room was ready and was told it wasn't. Asked if they served food and was told they didn't and we would have to go to Ikea for food. On our last day we found out that was a lie as they served food in their bowling alley. Back to the first day we came back to the hotel about 1.30 very tired and was still told our room was not ready. We waited in the hotel lobby right in front of the checkout desk, and they could clearly see we were waiting, until 2.10 and we had still not been told our room was ready. This meant I had to go up and ask to then be told by the original lady we were dealing with that she wasn't in charge of that and her colleague was. Asked her colleague and surprisingly the room was ready. I wonder how long we would have had to waited before they came over and told us. Room was clean but the door lock didn't work and the bath leaked every time you had a shower. On the last day waiting at the hotel before going to the airport was clearly ignored by the bar staff when trying to get a drink. All in all hotel is fine but the staff could do with some customer service training.

Stayed at the Comfort Hotel Lichtenberg. Thought it was oddly named as you'd think from 'comfort' that the hotel would emphasise this aspect. Sadly not the case; whilst rooms are a decent size and beds are made each day with towels changed, it was fairly basic. We asked for another blanket and were told this is 'not something we do' in a very abrupt manner. We also asked whether it were possible to have a kettle in our room (something even premier inn do) and were met with an equally blunt 'no'. So for a hotel called 'comfort hotel' they are not so big on extra comfort/customer service. A bottle of water is left in the rooms for guests however is priced at E2.50 so didn't use. Location wise it is a fair distance from central Berlin but near a Tram line that takes you straight in on the M6 (about 25mins). In summary, it was nice and clean as well as value for money just don't expect exceptional customer service!

We had a triple room which was a good size. The room was clean and fresh towels were brought every day. The staff were helpful and friendly, but the hotel is a little out of the way, you can get the M6 tram which is a short walk away. Overall we had a positive experience and the hotel is good value for what you pay.

After reading some reviews we weren't expecting much from the hotel but both me and my girlfriend were surprised at how nice the newly renovated rooms are! Very modern and clean, no complaints at all. A little far out from the centre (20 minute tram) and a tea/coffee machine in the hotel would have been nice. Very good for a 3 night break in Berlin.

Bit far out, but trams are nearby, no English telly, even bbc world would be good !! Clean, helpful staff, being renovated so a lot of noise , will not be back in Berlin ever though , very rude ! In shops and cafe, not friendly out with hotel

This hotel was situated a little bit further out of Berlin city centre than I would ideally of wanted for a weekend break away with my wife, but for the price we paid I could deal with it and it wasnt too expensive to catch an Uber car. Large rooms, clean and spacious, would of been nice to of had a coffee/Tea machine in the room. All in all not a bad place to stop for a few days.

We stayed here for 2 nights and to be honest having read some reviews we were not expecting much . However we found the hotel to be just what we needed it was clean comfortable and warm ! The staff were very friendly and helpful. The location was fine a 20 minute tram ride to the city centre and just as easy to get to from the airport. All in all a good stay and would happily stay again. I would recommend getting the Berlin city pass which gives you free transport on trams and trains.

We stayed at this hotel at the end of November 2017. We hadn't picked this hotel as it was part of a package deal. The receptionists were very friendly and helped us with planning our routes with the buses and trams. The room albeit dated was very clean. It is in need if some serious TLC but like I say it was clean. The room was very hot and there was no way to turn the heating down as turning the radiator off made no difference. Luckily the windows opened to let some air in. We didn't have breakfast there as we were eating out each day but it always smelt great. I asked if I could get a tea and went to the bowling alley and bar and had a perfect cup if tea for just €2. The hotel was quite a distance from anything to do. But there is a tram just a 5 minute wasp that comes every 5 minutes. The bar area was quite big and families were having great fun playing bowling. I'm not sure how much it cost.

The hotel.. where do i start.. the place is huge but as we walked in the man on reception was so welcoming and friendly, we arrived at our room and it was huge! Beautifully decorated and the beds were sooo comfy!! Had a bowling alley on ground floor and for €18 per hr was well worth a visit! Fun fair round the corner and a huge ikea!! Only a tram ride away from the markets of alexander platx.. huge shops including primark,c&a and a department store that makes debenhams look like a tesco express lol!! Guys if you do want to go to berlin markets id highly recomend this place!!! Cant wait to go back

So me and a friend stayed here for the weekend and I was worried after reading some reviews on here. Firstly I was pleasantly surprised on arrival the reception was well presented with friendly staff, our twin/double room on the 15th was freshly refurbished (could smell paint) in a modern streamlined clean room with a nice bathroom. I can't comment on the breakfast as I did not have any but the bowling alley and bar downstairs had friendly staff, nice pizza and cheap bowling perfect way to end a day shopping. The hotel is close by to Ikea and the date we stayed (1st of december) had a fair and circus nearby. The tram line is a 5 minute walk away and if you get the m6 it takes you pretty much where you would need to go a 20 minute journey to alexanderplatz (which I personally found were the better Christmas markets) also for those wanting to know we got a taxi from schofeld airport at 4pm and was hit by traffic so it cost 50€ but on the way back early ours 3.15am on clear roads cost 40€. Hope this review helps as I was over the moon with my stay and would definitely return

Rhinstr. 159 Berlin BE

Hotel highlights

  • Free WiFi in public areas
  • Bar/lounge
  • 24-hour front desk

Located in Lichtenberg, Comfort Hotel Lichtenberg is 2.6 mi (4.1 km) from Stasi Museum Berlin and within a 15-minute drive of Torstrasse. This 120-room, 3-star hotel welcomes guests with conveniences like a bar/lounge, coffee/tea in a common area, and a computer station. It's in central Berlin and also within a 20-minute drive of Alexanderplatz and Nikolaikirche.


Dining

For your convenience, a buffet breakfast is served each morning for a fee. At the end of the day, unwind with a drink at the bar/lounge.


Rooms

All 120 recently renovated rooms provide desks. TVs come with satellite channels. Hair dryers are also standard.


Property features

Renovated in 2012, Comfort Hotel Lichtenberg offers free WiFi in public areas, coffee in a common area, and a computer station. You'll find RV, bus, and truck parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include free newspapers, a terrace, and a garden.

Reviews from Trip Advisor

Trip Advisor aggregated rating

66.0% of guests recommend this hotel

Total of 328 reviews