Best Western Hotel Kantstrasse Berlin4.0 out of 5.0
Recent guest reviews
We stayed for 3 nights. Our room was spacious, very clean and fairly well equipped. The hairdryer was better than in many hotels. The downside for us was simply there was not enough tea and coffee supplies in our room and when we asked for more we got one sachet each brought to our room, no extra sugar or milk. There was coffee in reception but it was often cold and again, no milk or sugar when we needed it. For the English visitor, this should really be improved. However, very comfortable stay. The hotel is a good 20 minute walk from the zoo and other attractions, hop on hop off bus, etc but the U and S bahn are just around the corner, making it easy to get around this large city. Very good restaurants and bars in the vicinity. Would definitely stay again.
We stayed at the Best Western for a few days due to a business trip and I can totally recommend it! It is really central so you have a lot of restaurants and shops right around the corner. The bed was really comfortable. An afternoon we had to use the lobby as an office and the staff was so welcoming and helpful! The breakfast had a great selection - you could even make your own waffles! Because we stayed here over the 6th of December we even got a little chocolate goodie bag at the door.
My wife and I visited this hotel on our first trip to Berlin and I would stay here again. On arrival we were given a free upgrade and the room was spacious and clean with a very comfortable bed. The hotel is situated in the Charlottenburg area which is a little quite than the centre of Berlin. However the transport links are excellent with bus stops outside the hotel and S & U train stations just a few yards walk. Breakfast has various options and was very nice. Setting us up for a long day sightseeing. There is also a small bar if you fancy a nightcap. Would use thus hotel again when we return to Berlin
I come to Berlin on business several times a year and always stay here. The rooms are meticulous and the location is perfect. Local shopping, restaurants and easy public transportation access right outside. I highly recommend this hotel to anyone staying in Berlin.
Pros: Good location, comfortable beds, clean, good breakfast Cons: The staff! I always felt like the invisible man when approaching the front desk, even if there were up to 3 guys there busy talking to each other. And when I finally got their attention it was clear that they didn't want to help solve my problem (buy something from the bar) but just wanted me to go away. I'd never return to this hotel as there a plenty of options in Berlin.
Such a horrible experience at this hotel. I arrived at the hotel at 10pm on a Tuesday, only to be told that I had no booking. Even though I had a booking confirmation and money had been taken out of my account. I understand that accidents happen/overbookings happen, no worries. But when I kept showing them my confirmation, the three guys at the front desk didn't want to help me, asked me to leave and said they couldnt help me anymore. One guy even said "Sorry, I'm just a trainee so I cannot help you more". I had to call hotel.com and get it sorted. Hotels.com called the hotel while I was there and the guys were telling hotels.com "Sorry, I cannot talk right now we're very busy right now serving customers and I'm the only one at the front desk" - obviously a lie. I'm a super easy going Aussie girl, and if they made an overbooking then super fine,accidents happen and we could have together sorted it out but the fact that they were just super rude, tried to tell me they haven't recieved payment when it was taken from my account, abused me (swore at me numerous times) and didn't get me any respect or help was just shocking. I really hope the hotel owner knows about his staff members treating customers like this and I hope no one has the same experience as I did.
Welcoming and exceptional staff at BW Kantstr. Great rooms, finally humane prices for luxury comfort. Over the top breakfast buffet and superb service through excellent Management of Staff member Mrs. Schütz. Everything over the top very clean and extra accommodations available day and night (as the friendly and caring reception is available 24h a day). One of the best stays in a long time.
We booked a double room three months beforehand. When we arrived there was only a twin room free. We explained that it wasn't our fault and were told that it would be an extra €20 for a double room as it was a better room. We complained and the charge was dropped. The room wasn't much better than the original one. No mini bar or aircon ) it was 30 degrees), only a 500ml bottle of water at €4.50. On the positive side, it's right by the S-Bahn station, we were given a free drink voucher at the bar, and the breakfast is fantastic.
As a BW reward card holder I was looking for a break in late May. My initial dismay at finding only 2 of the 8 or so Berlin hotels were available. This one appeared to be a bit far out. All I can say is my dismay was misplaced. Great central location in Charlottenburg. Great for bus and metro services. Nice restaurants in the area. Bike hire from the hotel. We asked for a quiet room and that is what we got. Room was large, well appointed and clean. if I had one complaint it was the room was hot but Berlin was sweltering in 30 degree heat... aircon would have been nice but I am being too picky.
Very Nice hotel,very close to subway and railway station,and also at a short walk from shops and restaurants. Very good connected to Most tourist areas. Rooms are very clean,confortable beds and very nice personnel.
- Free WiFi in rooms and public areas
- 24-hour front desk
Located in Charlottenburg, Best Western Hotel Kantstrasse Berlin is within 2 miles (3 km) of popular attractions such as Berlin Zoological Garden and Kaiser Wilhelm Memorial Church. This 70-room, 4-star hotel has a bar/lounge and 24-hour room service, along with free in-room WiFi. Located centrally in Berlin, it's also close to Reichstag Building and Brandenburg Gate.
Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.
All 70 recently renovated rooms provide coffee makers and desks. Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries.
Guests of Best Western Hotel Kantstrasse Berlin enjoy access to free WiFi in public areas, a meeting room, and coffee in a common area. Self parking is available for EUR 20 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a computer station, free newspapers, and a TV in a common area.
Reviews from Trip Advisor
84% of guests recommend this hotelTotal of 307 reviews