Best Western Hotel Kantstrasse Berlin4.0 out of 5.0
Recent guest reviews
I come to Berlin on business several times a year and always stay here. The rooms are meticulous and the location is perfect. Local shopping, restaurants and easy public transportation access right outside. I highly recommend this hotel to anyone staying in Berlin.
Pros: Good location, comfortable beds, clean, good breakfast Cons: The staff! I always felt like the invisible man when approaching the front desk, even if there were up to 3 guys there busy talking to each other. And when I finally got their attention it was clear that they didn't want to help solve my problem (buy something from the bar) but just wanted me to go away. I'd never return to this hotel as there a plenty of options in Berlin.
Such a horrible experience at this hotel. I arrived at the hotel at 10pm on a Tuesday, only to be told that I had no booking. Even though I had a booking confirmation and money had been taken out of my account. I understand that accidents happen/overbookings happen, no worries. But when I kept showing them my confirmation, the three guys at the front desk didn't want to help me, asked me to leave and said they couldnt help me anymore. One guy even said "Sorry, I'm just a trainee so I cannot help you more". I had to call hotel.com and get it sorted. Hotels.com called the hotel while I was there and the guys were telling hotels.com "Sorry, I cannot talk right now we're very busy right now serving customers and I'm the only one at the front desk" - obviously a lie. I'm a super easy going Aussie girl, and if they made an overbooking then super fine,accidents happen and we could have together sorted it out but the fact that they were just super rude, tried to tell me they haven't recieved payment when it was taken from my account, abused me (swore at me numerous times) and didn't get me any respect or help was just shocking. I really hope the hotel owner knows about his staff members treating customers like this and I hope no one has the same experience as I did.
Welcoming and exceptional staff at BW Kantstr. Great rooms, finally humane prices for luxury comfort. Over the top breakfast buffet and superb service through excellent Management of Staff member Mrs. Schütz. Everything over the top very clean and extra accommodations available day and night (as the friendly and caring reception is available 24h a day). One of the best stays in a long time.
We booked a double room three months beforehand. When we arrived there was only a twin room free. We explained that it wasn't our fault and were told that it would be an extra €20 for a double room as it was a better room. We complained and the charge was dropped. The room wasn't much better than the original one. No mini bar or aircon ) it was 30 degrees), only a 500ml bottle of water at €4.50. On the positive side, it's right by the S-Bahn station, we were given a free drink voucher at the bar, and the breakfast is fantastic.
As a BW reward card holder I was looking for a break in late May. My initial dismay at finding only 2 of the 8 or so Berlin hotels were available. This one appeared to be a bit far out. All I can say is my dismay was misplaced. Great central location in Charlottenburg. Great for bus and metro services. Nice restaurants in the area. Bike hire from the hotel. We asked for a quiet room and that is what we got. Room was large, well appointed and clean. if I had one complaint it was the room was hot but Berlin was sweltering in 30 degree heat... aircon would have been nice but I am being too picky.
Very Nice hotel,very close to subway and railway station,and also at a short walk from shops and restaurants. Very good connected to Most tourist areas. Rooms are very clean,confortable beds and very nice personnel.
Hotel is situated about 15 minutes from all the major sites. There is a shopping district right outside the hotel to include an H&M, T.J Maxx, and places to eat. The hotel room was nice, except that they have my Wife and I two separate beds. My only complaint about the hotel was that the maid's didn't do a thorough job cleaning the room. The first night we checked I found a huge turd left in the toilet and the second day they didn't collect all of our trash even though we left it by the trash can. Also I had to call for extra towels (they only had one in the room). Overall I would recommend staying here.
What a gem of a hotel. Doesnt look much from the front but is lovely inside. Reception staff so helpful. Rooms spacious, one of the comfiest beds I have stayed in. Immaculate. Great breakfast. Nice location, lots of shops around and restaurants (a lot of chinese / japanese / thai which looked great). Easy to travel around Berlin, U and S Bahn stations literally round the corner, and so easy on the bus to get to and from Tegel airport (about a 20 minute journey on the 109). Great stay, would def return. We loved Berlin, first and def not last visit. Christmas markets on most streets you turn in to, so festive. Berlin really go the extra mile with christmas, the lights everywhere look amazing. Deffo recommend booking to visit the Reischtag if you have time, free entry but you have to book online. Great views across the city and a really helpful audio telling you about all the different sights.
Ascetic design, No A/C, No heating, No carpets, Dirty toilet bowl. Very disappointed from the room organization as management claim that it is a Green Hotel. Also, they refused to credit points in my BW member account - claiming that I didn't booked direct with them.
Reviews from Trip Advisor
84% of guests recommend this hotelTotal of 296 reviews