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a&o Berlin Kolumbus

2.5 out of 5.0

Recent guest reviews

My 200 euro was stolen here. So here's my story: I paid to stay in this hostel for 2 nights (23 and 24 Dec 2017). When I checked in, everything seemed fine. I met two of my roomates, they were both VERY friendly and both of them were friends to each other. One of them told me that I had to pay in the receptionist to get bedsheet (the receptionist did not tell me this when I checked in) then she offered that she could get the bedsheet for me, for free, because she has connection with the receptionist (and to this moment, I believed her). She went downstairs and really got the bedsheet for me, she said since she was the one who took it, I didn't have to pay. I was thankful and we had a chat for awhile then I went out for a few hours. The next day in the morning, I took a long shower (40 minutes) and since the room DOES NOT HAVE lockers, I just put all my stuffs (including my bag) near my bed and took shower, thinking that both roomates were still sleeping. When I came back, they were awake and laying on the bed playing with their phones. After that, I went out to the city. When i was about to purchase something, I was shocked to see how many cash I had. I always write down every transaction I do. I noticed all my 50euro notes were gone. and I quickly made conclusion that my roomate(s) did it. Why? because other than shower that morning, I ALWAYS had my bag with me all the time. And last night when I went out, I know my 50euro notes were still there. I couldnt report it to police or any securities because obviously I had no proof. I went back to the room to find out my roomates were somewhere outside. I quickly checked out even though I still had one more night to stay, and stayed somewhere else. When I checked out, I told this story to the receptionist. She was not responsive at all. So what I'm trying to say is, if you stay in this hostel (the dorm one), watch your stuffs all the time because they have no lockers in the room (only in the lobby). PLUS when I checked in, they did not even take a look at my passport or identity card. If they do the same to other guests as well, it means safety is kinda an issue. I am really disappointed. Whoever stole my money, you are so cruel for taking money from a broke student who tried hard to save her money by working here and there.

Stayed 3 nights at this hotel (hostel) on a 10th grade class trip. I was an adult chaperone. The rooms were clean and simple, but basically all we needed. Not high quality mattresses, flat pillows and fairly thin blankets, but sufficient for our purpose and the reasonable price for the room. The location is not very central. It was about 20min by taxi to Berlin/Alexander Platz. There was a few places to eat nearby. Can recommend the Asian restaurant down the street - delicious and inexpensive! The lobby bar is a tiny corner. Only ordered a coffee from there. Soda, water and ice cream is for sale in reception + a coffee machine dispenser where you buy drinks using coins. The cold breakfast buffet was decent for the price paid. Fresh food, ok variety and juices available. The dinner served as part of or hotel package was a great disappointment and not at all recommended. Coffee was not included. Eat dinner elsewhere. Reception staff was polite and helpful. Restaurant staff was very rude, particularly during dinner service. Security guard patroled the hotel halls at night. This was helpful for us chaperones trying to get a big group of 15 yr olds to bed.

Look, it's a hostel, not a hotel, and it's very cheap. 50 Euro for a 4 night stay seemed like an unbelievable deal to me. The M6 tram stop is a short walk down the road, and there's a shopping centre with an Aldi right by the tram stop. The tram is cheap and regular and takes about 25 minutes to get to the centre of the city. So far so good. I was on the top floor - the 8th floor. Trouble was that the lift only goes up to the 7th floor! Seriously. Oh well. I was in a 6 person dormitory. Basically this was a normally sized room that had 3 pairs of bunk beds. The biggest complaint is that there was hardly any storage space at all - basically you had to leave all your clothes in your suitcase all day. The beds were basic, but I could sleep. The walls were thin, but no worse than many hotels I've stayed in. No idea about breakfast - was not prepared to pay the 7 Euros they were asking. Overall the place was relatively clean, and in decent but not perfect repair. Was it worth the money? On the whole, yes. I would stay here again, but never with a family.

The hotel has the basics, nothing special. They offer breakfast and dinner. The walls are very thin, you can hear people all around you all hours of the night. There is a courtyard with a soccer field in the back which creates most of the noise even until 3am. Overall ok. At the time of posting there is also construction next to the property that adds to the noise as well.

Basic, clean, staff friendly. Rooms lack smoke detectors. Lots of school trips, noisy at times. Long journey to the centre although easy to get to. Had to leave the room to use the bathroom which meant that it was used by the neighbours as well. 2 rooms had their own little hall. Rooms were cleaned daily on most days. Breakfast was OK, always food even if late, choice was limited. Not so easy to find a clean table during the peak breakfast period.

As a school trip (organised by a travel company) this hostel does NOT suit schools! What was more angering was the staff's awful attitude, they were utterly disgusting to my staff and students, for genuine concerns. Their room allocation leaves a lot to be desired and their attitude to us was despicable. Maybe a few of you on your own, or you as a single traveller it might just about suffice, but if you're a school group and your travel operator puts you here, DON'T DO IT!

- Lack of staffs reception is also incharge of the cafe - Breakfast is so - so for Euro 7 / pax - My room was on 8th floor but the lift only goes to 7th floor so I have to carry my bags to the 8th floor - Location are quite far from center of Berlin -There was a day when the only hot drinks available is tasteless coffee because the hot water machine is not working (2 days in fact during my stay)

This is the worst "hostel" I have ever stayed in. I even use the word hostel very loosely as it is really that awful. If I could award it 0/5 I would. We visited as a school trip that was organised by a company so was already prepaid. However, the staff haven't got a clue what they're doing and tried to charge us 2,000 euros. Staff were also very rude! One told us students could eat whenever they wanted at meal times and we didn't have to come down as a group, so students had time to shower or whatever for the evening excursions. Another member of staff on the same day turned our students away and told us we had to all come together at a set time, which did not suit our group. She was really really rude! Staff need training and/or personality transplants. The food itself was actually inedible. I'm an adult who isn't picky with food - so imagine what 15 year olds (some who have never been abroad before) who can be funny about food were like. The sheets were stained and we were expected to pay to use them. The staff were also rude about this when we went to change them. One member of staff took a sheet away to replace it and returned with exactly the same sheet with the same stains thinking we wouldn't notice. We were placed on a different floor to our students which made it hard to sort any issues out and patrol effectively to ensure good behaviour. Other school groups and older groups of friends on holidays were causing havoc and our students were blamed. Our students were in bed early after a 26 hour coach journey, and we checked on them regularly so we knew it wasn't them! There were quadruple rooms that had shared bathrooms. 4 of our girls were put in a shared room with a group of older boys from another party. When I went to reception to get them moved, the staff member shrugged at me. Eventually the students were moved, after much complaining on my part. It was very basic, which I expected, but the shower cubicle was really small and beds were horrible. The decor is disgusting - the whole place looks like somewhere you'd expect to stay in the 70s or 80s. Surely a fresh lick of neutral paint would be an easy way to make this place look less offensive? Bright walls in clashing colours everywhere and a rickety lift that only goes up to the 7th floor? No thanks. Even though this was only a base for 2 nights I absolutely hated it and so did the kids. If the excursions on the trip weren't so excellent, this would had ruined the whole trip. I would genuinely rather have slept on the coach - it is seriously that bad. I've stayed in other A&O hostels and this is the worst by a long chalk. They have a real cheek to even call this hell pit a "hostel/hotel" to my utter disbelief!!!!

I stayed in A&O Berlin Kolumbus Hostel on the 30th of July 2016. I came there around 12 midnight because i had a hard time looking for the hostel. If you coming from the airport it will just be a one stop but you will walk around 10 minutes going to the hostel. Luckily the hotel has a lighted sign at the top so you wont be lost (Also have a handy Offline GPS). The Hostel was fine but there is no aircon but the beds are nice and as long as your roomate is quite you can have a nice sleep. One more thing the elevator is only up until the 7th so if your room is in the 8th you need to walk basically.

The most incompetent people at front desk and not enough staff to make up for it. One person at the desk for check in and it took an hour to check in with only 2 people ahead of me and there were other staff members walking around but not helping. Then had to come downstairs to ask about the included wifi as there was no information in the room and was told (after waiting another 30 mins in line behind 1 person) that I just needed to use my email. I told him that there was no option for that on the log in and he told me I was wrong and to try again. After returning downstairs once again to ask how to log in again as it was still not an option to sign in with email I was told with no hint of apology "I remembered just after you left that we changed our whole system the other day". We were then issued with 2 day wifi passes when we were staying 5 and had to keep going downstairs and waiting in line for long periods to get access to the 'free' wifi. Also went down to the 24 hour bar/cafe at 11pm and waited 45 mins to simply order food as there were no other late night options around as it is quite far out of the city. Staff seemed to have absolutely no idea what was happening or how to deal with anything (even weren't sure of check out time when asked). Pretty sure our toilet was not cleaned once the entire time we were there, or very poorly done. Hostel was also filled with loud and abnoxious teens on a school trip who were very rude to the staff and very rude to other guests with teachers looking on doing nothing and staff serving them before everyone else who had already been waiting for a long time. Didn't get an apology for the awful service once during the entire stay. Only stay here if you are desperate and plan to have no interaction with staff. Very far out of town, nothing close to hostel to do and totally incompetent staff. 0/5 stars.

Genslerstraße 18 Berlin

Hotel highlights

  • Free WiFi in rooms and public areas
  • Bar/lounge
  • 24-hour front desk

Located in Hohenschonhausen, a&o Berlin Kolumbus is 2.2 mi (3.6 km) from Stasi Museum Berlin and within a 15-minute drive of Alexanderplatz. This 214-room hotel welcomes guests with conveniences like a bar/lounge, free in-room WiFi, and coffee/tea in a common area. Checkpoint Charlie Museum and Nikolaikirche are also within a 20-minute drive of this Berlin hotel.


Dining

Buffet breakfast is offered for a fee each morning from 6 AM to 10 AM. Quench your thirst with a drink at the bar/lounge.


Rooms

All 214 rooms feature desks. Guests can enjoy TVs and stay connected with free WiFi. Free toiletries are also standard. Weekly housekeeping is available.


Property features

A&o Berlin Kolumbus features free WiFi in public areas, 3 meeting rooms, and conference space. Self parking is available for EUR 5 per day. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and securing valuables. Additional amenities include coffee/tea in a common area, free newspapers, and a terrace.

Reviews from Trip Advisor

Trip Advisor aggregated rating

50.0% of guests recommend this hotel

Total of 209 reviews