I was a quiet and clean place would recommend
Checking in the clerk could have Been more Professional Bed was very comfortable
The staff was friendly and helpful.
The staff needs to work on friendliness; all three of the front desk employees that I encountered lacked a positive demeanor. There's no hot breakfast and no TV guide to know what you're watching. I was in room 201 and there was something going on all night on the floor above me... it sounded like someone dragging heavy furniture across the floor every 5 minutes all night long (although I think it was likely something mechanical). The remodel was done exceptionally well and the place looks fantastic- it's just too bad that doesn't factor much into my overall experience.
Courteous service, clean and comfortable rooms. Will stay again.
Modern. Very clean. Beautiful rooms.Helpful service.
Really convenient to state highway and local businesses
Second stay at this property in two months. First stay, room key didn't work when we checked in, but otherwise, the stay was good. Second stay was more of a hassle. We were given a handicap room and the shower curtain went all the way to the floor. Water ran out onto the floor as a result. Also, there is no way to adjust the shower head to raise it up. You have to detach it and use it by hand, either that or sit in the chair to take a shower because the shower head is at about armpit level. We came back after a day out and the room keys didn't work. Got a replacement and it didn't work either. Had to get a 3rd key before it worked. There was a dirty sock under the bed. Also, there was no remote for the tv. Went to the desk and got one,
Stayed there for indoor pool but it closed at 10 pm.
The location was convenient sites we wanted to visit and the price was reasonable.
Our stay was overall great! The pool and hot tub were unavailable because of renovations but never saw anyone working on them. The breakfast was one of the better hotel breakfast I've had option and taste wise. Staff was friendly. When I reviewed before booking many said the hallway had smells and that is true but our room didn't. Our room was nice is size and to stay in.
Clean, roomy room, not small and uncomfortable. Good breakfast and good coffee.
The room was clean when we arrived. Check-in went smooth. Second day no maid service, requested clean towels and told towels can be picked up at the desk due to lack of staff. When we checked out told the day clerk our room had not been made up the day before. He ask if we had left our Do Not Disturb sign on the door. The sign was hanging on the inside of the door when we returned the day before. There was never an apology either time, very much a who cares attitude. No soap tray in shower, no stopper in bathroom sink and burnt out bulb by vanity; nothing major but in total very annoying.
Very comfortable. Air conditioner could have been cooler. Staff was very nice
Very pleasant and comfortable Staff was wonderful
Nice room close to attractions would stay again. Good price
We needed a room when we were in Arkansas. It was close to airport and a central place for all of our trips.
Clean and the beds were very comfortable. Close to restaurants and highway.
Located within a mile (2 km) of Horsebarn Trailhead, Best Western Plus Castlerock Inn & Suites is within 2 miles (3 km) of Scottsdale Center. This 83-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.
Free full breakfast is included with your stay and awaits you each morning.
All of Best Western Plus Castlerock Inn & Suites's 83 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect LED TVs with digital channels, along with free WiFi and wired Internet. Free local calls, safes, and ironing boards are other standard amenities.
Guests of Best Western Plus Castlerock Inn & Suites have access to an indoor pool, a gym, and a spa tub. You can put free parking to good use if you drive. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage. Additional amenities include free WiFi in public areas, a meeting room, and a business center.
I was a quiet and clean place would recommend
Checking in the clerk could have Been more Professional Bed was very comfortable
Dear Guest, Thank you for the taking the time to review our hotel. We thank you for choosing our hotel during your stay. We would like to apologize for any inconvenience and will be taking this review very seriously. Our staff are trained to be professional at all time. Thank you!
The staff was friendly and helpful.
Dear Guest, Thank you for taking the time to review our hotel. We are happy to hear that you enjoyed your stay with us. We thank you for choosing Best Western during your stay in Bentonville. We hope to see again soon. Thank you!
The staff needs to work on friendliness; all three of the front desk employees that I encountered lacked a positive demeanor. There's no hot breakfast and no TV guide to know what you're watching. I was in room 201 and there was something going on all night on the floor above me... it sounded like someone dragging heavy furniture across the floor every 5 minutes all night long (although I think it was likely something mechanical). The remodel was done exceptionally well and the place looks fantastic- it's just too bad that doesn't factor much into my overall experience.
Dear Guest, We are very sad to hear that you did not enjoy your stay with us. We would like to apologize for any inconvenience that you experience during your stay. Your candid review will help us improve in areas that we are lacking. We hope you would consider giving us another chance. Thank you!
Courteous service, clean and comfortable rooms. Will stay again.
Dear Guest, Thank you for taking the time to review our hotel. We are happy that you choose Best Western during your stay in Bentonville. We hope to see you again soon. Thank you!
Modern. Very clean. Beautiful rooms.Helpful service.
Really convenient to state highway and local businesses
Second stay at this property in two months. First stay, room key didn't work when we checked in, but otherwise, the stay was good. Second stay was more of a hassle. We were given a handicap room and the shower curtain went all the way to the floor. Water ran out onto the floor as a result. Also, there is no way to adjust the shower head to raise it up. You have to detach it and use it by hand, either that or sit in the chair to take a shower because the shower head is at about armpit level. We came back after a day out and the room keys didn't work. Got a replacement and it didn't work either. Had to get a 3rd key before it worked. There was a dirty sock under the bed. Also, there was no remote for the tv. Went to the desk and got one,
Stayed there for indoor pool but it closed at 10 pm.
Tyrone, Thank you sir for your kind rating. Very glad our team met your standard during your stay. We thank you for choosing our Best Western family and we hope to see you again soon. Have a blessed day!