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Recent guest reviews

As of 4-3-18, this hotel is a mess and under renovation. Charged for the Orbitz reservation and two different charges in addition.

Room was inadequately serviced. Coffee supplies were not replenished; no cups, no coffee pods or other supplies on second day. When arrived only decaf coffee pods, tissues ran out immediately. No bottle opener available. Bathroom supplies were minimal. Confusing car park entrance and poorly lit. Marginally adequate breakfast and lacking fruit options. Not good value for money.

We booked 2 rooms one was ready when we checked in at 3.30pm, while the other was not-which was inconvenient and unacceptable as reservations are supposed to be ready by 3pm. Also the second room smelled of smoke and there were no other alternative room available. Breakfast OK except eggs were kinda spongy and wet.

It was a very nice family stay. We went for Tulip festival and it was a very nice exp. Hotel location was good and room was clean. It was equipped with microwave and mini freeze. It helped us a lot since we were travelling with a 2 yr old kid.

The staff was friendly and helpful, great location, spacious and clean room. Definitely stay again.

nice room and great pool and workout room Jacuzzi needed a little more cleaning

Good stay..Good service....room was clean..good hotel staff..near to beach

very nice hotel...nice employees...comfortable rooms...great location! Very happy with our stay!

The hotel was great for the price we paid. The bed was very comfortable and the room was clean. Will definitely stay here again on our next visit.

We shopped and dined in South Haven.....just a quick get away with friends

Spent a day at the beach and decided to spend the night although I just live 1 1/2 hours away. The hotel was very poor aesthetically since they were in the process of total renovation. It was a very hot day but the room was too cold, it took quite some time to warm up and a blanket would have been nice. Upon checkout I mentioned that a discount should have been offered due to the renovation. The manager was considering that but found that I prepaid through [...], so she couldn't do anything. I will not reserve again through this agency. I must not have read the reservation agreement closely.

Right down the street from quaint South Haven. Friendly staff, nice rooms, great breakfast, accessible work out room. The pool wasn't too appealing, though.

This was the second time we stayed here while on a weekend getaway in South Haven. We were very satisfied with both experiences, and would stay there again. Great location right off the highway, just minutes from downtown.

see family. hotel wasa good. good internet connection. easy parking, close to downtown and lake.

We stayed at the hotel for a leisurely family night of swimming and bonding. The pool was VERY cold and after inquiry had learned the heater had been shut off. Plus the pool was over chlorinated and it burned our little ones eyes. They turned the heater on with no problem but pool never got warm. The next am the heater in the pool was again shut off. Why??? Also, not even enough hot water for one shower!! Staff was very friendly and room was clean.

Hotel was comfortable clean and quiet but TV blocked several local channels and programing, without explanation.---frustrating

every thing was excelent

Phoenix St South Haven MI

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located within 2 miles (3 km) of South Haven Center for the Arts, Holiday Inn Express & Suites South Haven, an IHG Hotel is within 3 miles (5 km) of Warner Vineyards. This 62-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 7:00 AM to 9:00 AM.


Rooms

The 62 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Free local calls, ironing boards, and desks are also available.


Property features

At Holiday Inn Express & Suites South Haven, an IHG Hotel, guests enjoy features like an indoor pool, a fitness center, and free WiFi in public areas. You can put free parking to good use if you drive. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include a meeting room, a business center, and a computer station.

Room options

Room, 1 King Bed, Non Smoking, Jetted Tub

1 King Bed | Sleeps 2

Presidential Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Guest reviews for Holiday Inn Express & Suites South Haven, an IHG Hotel

Everyone (5) Couples (8) Business (1) Family (6) Friends (2) Other (1)
5
Everyone

By on Mar 21, 2021

4
Everyone

By on May 25, 2020

5
Everyone

By on Aug 12, 2019

2

hotel under renovation.

Everyone

As of 4-3-18, this hotel is a mess and under renovation. Charged for the Orbitz reservation and two different charges in addition.

By on Apr 3, 2018

Review comment responded on Apr 15, 2018

So very sorry we did not meet your expectations. I hope you give us another chance after the renovations are finished.

2

overpriced.

Everyone

Room was inadequately serviced. Coffee supplies were not replenished; no cups, no coffee pods or other supplies on second day. When arrived only decaf coffee pods, tissues ran out immediately. No bottle opener available. Bathroom supplies were minimal. Confusing car park entrance and poorly lit. Marginally adequate breakfast and lacking fruit options. Not good value for money.

By , from Ann Arbor , Mi on Aug 24, 2017

3

family trip

Family

We booked 2 rooms one was ready when we checked in at 3.30pm, while the other was not-which was inconvenient and unacceptable as reservations are supposed to be ready by 3pm. Also the second room smelled of smoke and there were no other alternative room available. Breakfast OK except eggs were kinda spongy and wet.

By on Jul 12, 2015

4

nice family trip

Family

It was a very nice family stay. We went for Tulip festival and it was a very nice exp. Hotel location was good and room was clean. It was equipped with microwave and mini freeze. It helped us a lot since we were travelling with a 2 yr old kid.

By on Apr 6, 2015

4

great getaway

Friends

The staff was friendly and helpful, great location, spacious and clean room. Definitely stay again.

By on Jun 12, 2014

4

good

Family

nice room and great pool and workout room Jacuzzi needed a little more cleaning

By on Sep 18, 2013

3

good stay

Family

Good stay..Good service....room was clean..good hotel staff..near to beach

By on May 7, 2012

Holiday Inn Express & Suites South Haven, an IHG Hotel

1741 Phoenix St, South Haven, MI 49090
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