We got the "suite" room which included a little living room area, complete with sofa, desk, and a second tv. It was perfect for our family. The gym and pool, while both on the small side, were exactly what we needed. The pool was even warm, which was delightful! There were plenty of tasty breakfast options and everything was neat and clean. The front-desk staff treated our children all weekend with a seeming endless supply of drawing paper and crayons (they even printed out coloring sheets for them!). We will be back!
Front desk did not care about the customer service. The issues that they could solve easily with Orbitz ( it was a clear issue with in hotel system for sure). Hotel did not try or give attention to issue at all and acted like a “robot” and kept saying the same thing. We, as a company will never stay here. We had to move in the middle of our stay and moved to Hilton near by
Warning DO NOT stay at this hotel! First off when we arrived they put in a room that was already occupied. We left today and I just received a $75 charge on my credit card. I called the hotel and asked what this was about. They said it was because I ruined the towels. First off, I didn’t even shower at this hotel because it was that nasty. Secondly, when I spoke to the housekeeping manager they just hung up the phone on me when I was asking for proof of the so called “damaged towel”. I have never heard of a damage towel charge. A towel does not cost $75. I’m not one to write a bad review. The hotel was gross as a whole but I wasn’t going to write a review until I got charged this unauthorized charge and then was hung up on. DO NOT RECOMMEND!!!
Checked in around 530pm yesterday after a 3 hour drive. Got to our room and proceeded to get ready for our engagement pictures that were to take place at a nearby state park. I hopped in the shower, and noticed the bar of soap was unwrapped and used. Shampoo was also open and half used. Toilet also had dried fecal matter all over the bowl. Some sort of splatter spill on the wall under the sink area. Also noticed drink rings on some of the tables/desk. Immediately went to front desk and demanded another room. Which they did, but was on another floor. Had to pack up belongings and transfer to another floor. The whole process grossed us out, made us questions the cleanliness of the whole hotel, and also in turn made us late to our engagement photo session. Would not recommend. They did not have a manager on site when I asked for the room change, still did not have one the next day when we check out around 9am today. They did take my name and number but I have yet to hear anything as of 2pm. Highly disappointed.
It was very clean and modern looking, especially being so close to a busy road.
Very nice and clean. It was quiet and within good walking distance of restaurants. The pool was green and needed maintenance.
Great location. My only issue is the beds are not comfortable.
Was 20 minutes from hotel with 2 kids in the car and was notified through orbitz that my reservation was cancelled do to overbooking. Due to it being labor day had to drive another 45mins away from my destination to find another room. Never eben gave me a reason of why they cancelled and gave absolutely no support to find a room.
They oversold the hotel by 10 rooms. We came an hour before checkin. We were told to come back. We did and we were denied a room. We slept in our car. It was awful. I hate Orbitz now!
Convenient location, close to highway and close to the fun of st joest
We had to change rooms because the first was not cleaned properly
The room was spacious. The bathroom was extremely clean and recently renovated or perhaps the entire hotel was new. Exceptional shower
Modern, clean, good location, friendly staff, convenient
The hotel was beautiful, very new and clean. Mini fridge was spacious and it was nice to have that and a microwave available in the room. The beds aren’t the most comfortable but they weren’t the worst either. The pull out couch only fit 1 person, not 2 as we expected. The walls and doors do not block out any noise (hallway and bathroom). Suggest to request a room away from the elevator, as the ice machine is right there and is super loud (as are the people getting on/off elevator). The indoor pool area is nice but very small. Check in and check out process was simple, the employees were nice enough. You’re definitely paying for the newness of the hotel, not so much the comfort. Breakfast was ok, but should be available later on holidays that are on a weekday. Overall, would stay again as it’s the newest hotel in the area and not far from the beach.
We had a very nice stay and the hotel was very nice also. Would stay there again when in the area.
Good new hotel. Room was very nice. Only complaint is the size of the hotel pool as it is SO small. It is almost a personal pool or could almost be a hot tub. Having a large hot tub would have been better. But for the price, our overnight stay was good.
Located within a mile (2 km) of Lake Michigan, Fairfield Inn & Suites by Marriott St. Joseph Stevensville is within 3 miles (5 km) of Grand Mere State Park. This 64-room hotel has free breakfast along with conveniences like an indoor pool and a 24-hour gym.
Free breakfast is included with your stay.
All 64 soundproofed rooms provide microwaves, refrigerators, and coffee makers. Smart TVs come with cable channels and Netflix, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are also available.
Guests of Fairfield Inn & Suites by Marriott St. Joseph Stevensville have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry. Additional amenities include a 24-hour business center, a meeting room, and free newspapers.
We got the "suite" room which included a little living room area, complete with sofa, desk, and a second tv. It was perfect for our family. The gym and pool, while both on the small side, were exactly what we needed. The pool was even warm, which was delightful! There were plenty of tasty breakfast options and everything was neat and clean. The front-desk staff treated our children all weekend with a seeming endless supply of drawing paper and crayons (they even printed out coloring sheets for them!). We will be back!
Front desk did not care about the customer service. The issues that they could solve easily with Orbitz ( it was a clear issue with in hotel system for sure). Hotel did not try or give attention to issue at all and acted like a “robot” and kept saying the same thing. We, as a company will never stay here. We had to move in the middle of our stay and moved to Hilton near by
Warning DO NOT stay at this hotel! First off when we arrived they put in a room that was already occupied. We left today and I just received a $75 charge on my credit card. I called the hotel and asked what this was about. They said it was because I ruined the towels. First off, I didn’t even shower at this hotel because it was that nasty. Secondly, when I spoke to the housekeeping manager they just hung up the phone on me when I was asking for proof of the so called “damaged towel”. I have never heard of a damage towel charge. A towel does not cost $75. I’m not one to write a bad review. The hotel was gross as a whole but I wasn’t going to write a review until I got charged this unauthorized charge and then was hung up on. DO NOT RECOMMEND!!!
Checked in around 530pm yesterday after a 3 hour drive. Got to our room and proceeded to get ready for our engagement pictures that were to take place at a nearby state park. I hopped in the shower, and noticed the bar of soap was unwrapped and used. Shampoo was also open and half used. Toilet also had dried fecal matter all over the bowl. Some sort of splatter spill on the wall under the sink area. Also noticed drink rings on some of the tables/desk. Immediately went to front desk and demanded another room. Which they did, but was on another floor. Had to pack up belongings and transfer to another floor. The whole process grossed us out, made us questions the cleanliness of the whole hotel, and also in turn made us late to our engagement photo session. Would not recommend. They did not have a manager on site when I asked for the room change, still did not have one the next day when we check out around 9am today. They did take my name and number but I have yet to hear anything as of 2pm. Highly disappointed.
Thank you for choosing to stay at the Fairfield Inn & Suites St. Joseph Stevensville and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent these issues from occurring in the future.
It was very clean and modern looking, especially being so close to a busy road.
Thank you for staying with us! We look forward to seeing you again soon!
Very nice and clean. It was quiet and within good walking distance of restaurants. The pool was green and needed maintenance.
Thank you for staying with us! I apologize about the inconvenience of the pool, we maintenance the pool daily the coloring is from the tile staining when the pool was built.
Thankyou we look forward to seeing you again soon!
Great location. My only issue is the beds are not comfortable.
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Fairfield Inn & Suites St. Joseph Stevensville. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.
Dear valued guest, Thank you for reviewing your recent stay at our property as your comments and your business are truly appreciated. Safe Travels, Mark Kirsch
Thank you for choosing to stay at the Fairfield Inn & Suites St. Joseph Stevensville and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent these issues from occurring in the future.