The Chancery Pavilion4.5 out of 5.0
Recent guest reviews
Service is excellent. Reception will make you feel at home. Service of Ms Suman sharma is highly aporeciable and the couteous service sge offered shall be placed on records. Food is also of premium srandard.
The Chancery Pavilion looks like a lot of aspiring mid-to-upper range ('upscale') hotels - impressive approach, uniformed concierge, big lobby, muzak (how do the staff stand it!) The rooms are perfectly well appointed. But it is let down by the staff's attitude. I ordered a cheese sandwich and a cup of tea in the cafe at about 5pm. After five minutes the waiter apologetically explained that they didn't have cheese. OK, I said, a veg sandwich - but could you put the lights on - it's getting dark and I want to read the paper. After 10 minutes no response. After 20 minutes no lights and no sandwich. I had to insist that they turn the lights on (by now it was quite dark) - and they went off again after five minutes. The excuse: 'we turn the lights on at 6.30' - irrespective of how dark it actually is! On the two occasions I tried to use my room key card it did not work, so I had to traipse all the way to reception to get it fixed - and got no apology for the time and effort I'd wasted. Then when I came to get a taxi to the railway station, it turned out that they couldn't call me a taxi, because I didn't have the app on my phone to do that (why would I? - I'm a visitor) so I had to use a hotel car, which was more expensive. These may be minor irritants, but I was only in the hotel for 15 hours, and most of that time I was asleep. These problems suggest to me that the Chancery Pavilion has a problem with its staff not understanding that their attitude of helpfulness is the most important thing for guests' satisfaction. But having a room key system that works would be an advantage. Would I return to or recommend the Chancery Pavilion again? No.
Good hotel wd very good staff be it front desk , room service, concierge. House keeping team of Ajit and others were very helpful. Not only food was good but the restaurant staff were very courteous. Will come back again
Room: Comfortable and clean but worn. Carpet was stained and couch was very worn, showing holes. Beds are comfortable. Plenty of outlets and lighting. There was an issue with the air ventilation in the bathroom which was addressed promptly. Electronic thermostat with a very quiet central air conditioner was very nice. Housekeeping: Vinod and Anji provided superb service. There were never any mistakes when the room was serviced and laundry was returned promptly. Food: Best hotel food I have ever experienced with superior selection and quality for both western and eastern tastes alike. I ate the hotel food multiple times a day and never had any "issues". Cleanliness: The bathroom was slightly moldy and I heard this was an issue in other rooms from my other colleagues. I'm not sure how often the gym equipment is sterilized or cleaned as I was told I could not do it myself. I did see a mouse or rat crawling around in the bar area. I pointed it out to the staff and they didn't seem concerned, so clearly pest control is an issue, although it's worth noting I never saw any obvious signs of insect infestations. There was a pull-out drawer in our room with dirty glasses and a used pacifier in it...probably hadn't been looked at by hotel staff in a while. Overall it was a good stay and I would stay here again.
It was very nice staying at The Chancery Pavilion. Hotel staff is very humble and understan lds the needs to guests very well. Special thanks to Suman Sharma for courtesy demonstrated by her yesterday.
Stayed first time in this hotel and found it good in respect to staff attitude (Rakesh & Deepak), Room, Services, Cleanness and Food. The hotel is situated in the center of the city just opposite to Bengaluru Club.
Excellent service from staff especially Anjireddy. Everything was provided on time. We were very happy with cleaning and staff, Sunil and Vikash. We will definitely be staying here again and will happily want to stay and highly recommend the sixth floor all thanks to Anjireddy. Room 618 and 632.
Service and ambiance is good. Prefer to stay again. Floor supervisor Mr. Rakesh amin and Gopu Ranjan had given very good service .i am stay hear good comfortable and i like hear have a good poolside Bency George
Wonderful service that is very thorough and kind! Very impressed by how diligently the room is cleaned and how quickly service comes to the room. Very very sweet people!! Highly recommend. Vani Akash, Subha Shree
Excellent and best location in bangalore accesible from all places ..... Got a pool view room and thanks to Abhishek who was very kind through out our stay for that. Rooms are well maintained with all the necessary things for a back pack traveller and the team headed by Jishnu and Saroj were excellent and courteous. The breakfast spread was superb and kiran & team at Ithaca were amazing not to miss out any requests even though it was jam packed there. Only suggestions is to renovate lobby with beautiful chandeliers or few arrangements to give a luxury feel once you step in and to change the carpets on walkway. As well as the burger ordered in the room on first day was very ordinary and tasteless, can't accept from such a reputed hotel like yours.
- Free WiFi in rooms and public areas
- Free valet parking
- Onsite dining
Located in Core area of Bangalore within 2 miles (3 km) of Vidhana Soudha, The Chancery Pavilion is within a few miles (5 km) of other popular sights such as Tipu's Summer Palace. This 4.5-star hotel welcomes guests with 225 rooms and conveniences like a full-service spa, an outdoor pool, and a 24-hour fitness center. It's also close to Bangalore Palace and Bull Temple.
Enjoy dining at Indian Affair, one of 2 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. For your convenience, breakfast is available for a fee.
All 225 air-conditioned rooms provide minibars, coffee makers, and free newspapers. 32-inch LCD TVs come with digital channels and DVD players, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Free bottled water, laptop-compatible safes, and phones are also available.
At The Chancery Pavilion, guests enjoy a full-service spa, a nightclub, and an outdoor pool. There's free valet parking, and an airport shuttle (available 24 hours) for INR 1742 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a 24-hour fitness center, a spa tub, and a sauna.
Reviews from Trip Advisor
67% of guests recommend this hotelTotal of 923 reviews