Promenade BH Platinum4.0 out of 5.0
Recent guest reviews
Nice hotel at a good price. Modern appointments with a great view (from the higher floors.) Prompt response to requests. Most of the desk personnel spoke English very well. Great restaurant on the ground floor, breakfast buffet was generous and widely varied. Dinner was very good with excellent pizza. Very good wine selection and professional service. Well located, only a block to a major shopping mall. Nice restaurants within walking distance. Would stay again without hesitation.
The hotel looks brand new and feels boutique. Service was friendly and fast, well decorated, excellent breakfast. Well located in a nice neighbourhood. The only down point was the acoustic between rooms. You could hear anyone walking in the hall (I was on the 20th floor) and hear my bedroom neighbour . Good thing he/she was an early bird. Despite that I recommend it for business trips. PS : Lots of reviews here complain about internet service. I had no such issues. Wifi reach was great.
The hotel was good, they where really helpful. The internet is really slow, and the shower was difficult to get a right temperature. The breakfast was oke and had a good variety, but the bread was not really fresh.
this is a nice looking hotel, rooms with good size and nice breakfast. BUT, nowadays, a terrible internet connection makes a pessimistic idea of the hotel. Not first time here because of near work, but always a bad internet experience in the room.
After a flight I arrived about 9PM with 2 other US company executives and one local executive. Were instructed upon arrival that our reservation was cancelled and there was no rooms. Desk attendant seemed much more intent in figuring out what happened than helping us find a room (honestly after a few minutes we didn't care - we just wanted to be settled). After about 20 minute conversation with the local executive the desk attendant told us it would be about 10 minutes and he would have it solved. We went into the attached Pizza restaurant to have dinner and a drink. we took about an hour - maybe slightly more and when we came out the attendant had nothing more than when we went in. He did try offering us two rooms with two single beds each...obviously not a satisfactory answer. Otherwise he could only point us toward another hotel. If he knew that was the answer, why not stop by the restaurant to tell us after the initial 10 minutes was up - we might not have taken as long on dinner if we knew we still had to relocate...in the end I don't think anyone could find the exact cause of the mixup and the desk personnel appeared much more interested in making sure they CYA (which I don't believe they succeeded in) than taking care of customers...disappointing level of service.
We were in the hotel during the weekend for an event, good localization, easy access, very clean and an amazing restaurant. The staff were very cheerfull, nice and helpfull. Didn't spent too much time inside the hotel but overall it was a nice stay.
Great hotel! Location is excellent - Lourdes district, and it's close to Diamond Mall. Room Service was very good. Breakfast was good! This room was very comfortable. Great facilities for guests: swimming pool, gym, business center, sauna, jacuzzi, parking... Parking was paid. Free wifi. But I have only 2 points to complain: - I didn't like the smell of the bed clothes. They stank. I asked to change all bed clothes and they did immediately. - Big line to check out at 12:00pm and only 1 receptionist to handle with both check in and check out. He apologized at the end with all guests.
Good place for business traveler, I stayed there for about a month, good service, they have a pizza restaurant which is also good. There is diamond mall very close to this place. Good connectivity available.
I had a wonderful stay at this hotel during Carnival. The area was easy to access on street that was relatively quiet. It's near the Diamond Shopping center (about a block) and in a great location for exploring the rest of the city. The hotel staff was superb and extremely helpful. The rooms were clean and quiet. The hotel's restaurant is a wood-fired pizza place, with delicious food and drinks. The only frustration is that their elevators (2) were always busy and small, and the stairs are hard to find. So there was a slight traffic jam of people when trying to get to your room.
I spent 4 nights here in October, 2014. I speak almost zero Portuguese, but the staff were patient, and helpful and put up with my attempts. LOL. But most of the staff speak at least some English so we were able to work together to answer questions and get everything sorted out. The restaurant next door had some of the best pizza ever and I tried several different ones. All were excellent. The rooms were also surprisingly big, even if the bathroom was a bit small. But the shower was plenty big.
- Close to Liberty Square
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Onsite dining
Located within a 5-minute walk of DiamondMall, Promenade BH Platinum is within a 15-minute stroll of MaterDei Hospital. This 108-room, 4-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and a fitness center. Raul Soares Square and Minas Centro Convention Center are a short walk away.
Free buffet breakfast is included with your stay and awaits you each morning from 6:30 AM to 10 AM. Enjoy a bite to eat at Olegario, the hotel's onsite restaurant. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.
All 108 air-conditioned rooms provide minibars, safes, and phones. Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Desks are also included.
Guests of Promenade BH Platinum have access to an indoor pool, a fitness center, and a spa tub. Valet parking is offered for BRL 15 per day. The 24-hour front desk has multilingual staff ready to assist with luggage storage and securing valuables. Additional amenities include a steam room, free WiFi in public areas, and a meeting room.
Reviews from Trip Advisor
83% of guests recommend this hotelTotal of 419 reviews