Location was good
Broken showerhead, microwave not working, hairdryer not working. Nothing repaired nor replaced nor accomodated. Room not changed.
Check in was ridiculous. Said they only have one key, no information about another niggt stay or amenities. Did not have answers to any questions that should have been standard information automatically given
Our experience was HORRIBLE. Coffee was left over from the pervious guest, there were no towels or wash cloths in the bathroom and the service was terrible. They were short staffed and when we asked to have our room cleaned it was not done. We had to asked several times for towels and the staff was rude. I do not recommend this hotel to anyone.
Service was great! Rooms very clean, bed very clean and comfortable..staied in 2 different rooms and each room was very clean. Really enjoyed my stay. Overnight staff is great! Lost one star for a few things 1st my first room on the 1st floor it was very hard to get into the room especially with a baby in hand. Also on the first floor you can hear your upstairs neighbors walking and speaking. My last thing my reservations was mixed up and day time clerk called me and told me that i was supposed check advised the clerk over the phone that i booked an additional 2 nights ahe claimed to not see my reservation. I had to leave my family to go check on an expired reservation everything worked out, just need more experienced people working the front desk during the day. Other than that my kids loved it and i enjoyed my stay
Very average. Old worn furniture in room. Nice otherwise.
Clean. Quiet. Quick check in and out. Convenient to restaurants and such.
Front desk was amazingly kind! I enjoyed talking with him.
Nice staff. However room left a lot to be desired. Very dated and worn falling apart furniture. Also my room was missing toiletries which lead me to believe that maid service was not very attentive
Small town, so close to everything. Room was huge and comfortable.
only issue...how about a couple packets of regular coffee per day. There were two of us and only enough coffee for 1 small pot... The kitchen was great and allowed us to enjoy real meals in our room.
Cleaning crew did not make it to our rooms by 3:45 pm so they were not cleaned.
This hotel caters to the extended stayers, but is also good for people like us who are just spending one night in Bartlesville. It is on the same road with all the other hotels in town, and here you get a one room suite for the price of a standard hotel room. It is a great value. The hotel looks new. It is very clean and the beds are comfortable.
They worked to solve problem
We traveled to Bartlesville to attend a graduation. We booked a non smoking room and upon arriving, the room smelled worse then most smokey bars. We advised the front desk and they were of little help. We also found bugs in room. We complained and demanded a refund. [...] We left and found other accomodations.
Within a short walk of Hanger Clinic, Extended Stay America Suites Bartlesville Hwy 75 is within 2 miles (3 km) of Jane Phillips Medical Center. This 89-room hotel has free in-room WiFi, free self parking, and a gym.
All 89 individually furnished rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. Guests can expect 32-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Coffee makers, safes, and phones are also standard. Weekly housekeeping is available.
Extended Stay America Suites Bartlesville Hwy 75 features a gym, free WiFi in public areas, and a business center. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help with securing valuables and luggage storage. Additional amenities include laundry facilities and barbecue grills.
Location was good
Broken showerhead, microwave not working, hairdryer not working. Nothing repaired nor replaced nor accomodated. Room not changed.
Joni, thank you for taking the time to evaluate our hotel. Please accept our apologies for the issues you experienced with our in-room facilities and the inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise, but be assured we are taking the necessary steps to prevent this from happening again. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels. Sincerely, Hotel Management
Check in was ridiculous. Said they only have one key, no information about another niggt stay or amenities. Did not have answers to any questions that should have been standard information automatically given
Thank you for your stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will do just that. We are committed to delivering the most excellent service and accommodations for all of our guests. Your feedback is not typical of the remarks we normally receive, so we apologize you did not experience our team members at their best. Thanks again for your valuable feedback, and we hope you will give us another opportunity to serve you. Sincerely, Hotel Management
Our experience was HORRIBLE. Coffee was left over from the pervious guest, there were no towels or wash cloths in the bathroom and the service was terrible. They were short staffed and when we asked to have our room cleaned it was not done. We had to asked several times for towels and the staff was rude. I do not recommend this hotel to anyone.
Service was great! Rooms very clean, bed very clean and comfortable..staied in 2 different rooms and each room was very clean. Really enjoyed my stay. Overnight staff is great! Lost one star for a few things 1st my first room on the 1st floor it was very hard to get into the room especially with a baby in hand. Also on the first floor you can hear your upstairs neighbors walking and speaking. My last thing my reservations was mixed up and day time clerk called me and told me that i was supposed check advised the clerk over the phone that i booked an additional 2 nights ahe claimed to not see my reservation. I had to leave my family to go check on an expired reservation everything worked out, just need more experienced people working the front desk during the day. Other than that my kids loved it and i enjoyed my stay
Very average. Old worn furniture in room. Nice otherwise.
Thank you for taking this time to complete the survey.
Clean. Quiet. Quick check in and out. Convenient to restaurants and such.
Front desk was amazingly kind! I enjoyed talking with him.
Joni, thank you for the awesome review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay. Sincerely, Hotel Management