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Napolitano Apart & Hotel

2.5 star property

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Photo gallery for Napolitano Apart & Hotel

A covered outdoor seating area with wooden furniture, a stone floor, and lush greenery.
A room with two beds, wooden furniture, and large windows with curtains.
A dining area with multiple tables set for breakfast, wooden chairs, and a view of the outside.
A swimming pool with lounge chairs and a stone building in the background.
A wooden reception desk with a mirror, a staircase, a blue accent wall, and a wooden door.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Avenida Oriente 470, 150 meters Banios Fire Department, Baños de Agua Santa, Tungurahua, 180250
  • Place, Banos Central Market
    ‪7 min walk‬
  • Place, Church of the Virgin of the Holy Water
    ‪7 min walk‬
  • Place, Termas de la Virgen
    ‪8 min walk‬

Room options

View all photos for Economy Twin Room, 1 Bedroom, Private Bathroom, Mountain View

A hotel room with two beds, a TV mounted on the wall, a window, and a door.

Economy Twin Room, 1 Bedroom, Private Bathroom, Mountain View

  • Mountain view
  • Sleeps 2
  • 1 Large Twin Bed and 1 Twin Bed
  • Free WiFi

View all photos for Triple Room

A hotel room with three single beds, a TV, a coffee maker, and a window with curtains.

Triple Room

  • Garden view
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Family Quadruple Room, 1 Bedroom, Ensuite, Mountain View

A hotel room with three single beds, a TV, a coffee maker, and a window with curtains.

Family Quadruple Room, 1 Bedroom, Ensuite, Mountain View

  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Room, 1 Bedroom, Private Bathroom, Pool View

A bedroom with a wooden bed, a wooden door, and a bathroom visible through an open door.

Deluxe Room, 1 Bedroom, Private Bathroom, Pool View

  • Mountain view
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Economy Room, 1 Queen Bed, Ensuite, Garden View

A hotel room with a bed, a sofa, a TV, and a view of a mountainous landscape.

Economy Room, 1 Queen Bed, Ensuite, Garden View

  • Garden view
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Baños de Agua Santa

Napolitano Apart & Hotel places you within a 5-minute walk of popular attractions such as The Magic Village and Caverna Sigsi Huayco. This 15-room hotel welcomes guests with 2 outdoor pools, a full-service spa, and an indoor pool.

What's nearby

  • The Magic Village - 3 min walk - 0.2 miles
  • Banos Central Market - 7 min walk - 0.4 miles
  • Sebastian Acosta Park - 7 min walk - 0.4 miles
  • Church of the Virgin of the Holy Water - 7 min walk - 0.4 miles
  • Termas de la Virgen - 8 min walk - 0.5 miles

Getting around

  • Ambato Station - 48 min drive

Restaurants

  • ‪Leprechaun - ‬6 min walk
  • ‪Juan Valdez - ‬7 min walk
  • ‪Aromé - ‬3 min walk
  • ‪KFC - ‬6 min walk
  • ‪Cherusker Cervecerìa Artesanal Alemana - ‬8 min walk

About this property

Napolitano Apart & Hotel

Guests of Napolitano Apart & Hotel have access to a full-service spa, 2 outdoor pools, and an indoor pool. There's free parking, and an airport shuttle (available on request) for USD 120 per vehicle roundtrip. Front-desk staff can assist with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this hot springs hotel include free WiFi in public areas, conference space, and an arcade/game room.
Guests can expect free WiFi and 24-inch TVs with cable channels. Tempur-Pedic beds with premium bedding and down comforters ensure a restful night, and bathrooms offer rainfall showers and designer toiletries. Wardrobes or closets are also available. Private bathrooms are not ensuite.
2 outdoor swimming pools are on site along with an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including reflexology.

Similar properties

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Sangay Spa Hotel
Baños de Agua Santa
  • Pool
  • Spa
  • Pet friendly
  • Kids pool
9.0 out of 10, Wonderful, 281 reviews
$109 nightly
The price is $120
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) on request
  • Area shuttle (surcharge) up to 900 km
  • Free bus station shuttle
  • Free secured, uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite self parking (max 10 spaces per unit)
  • Onsite parking options include a garage

Food and drink

  • Free continental breakfast available daily 8:00 AM to 9:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • NAPOLITANO BAR - PIZZERIA

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Bicycle tours
  • Full-service spa
  • Indoor pool
  • Indoor pool (guest access)
  • Outdoor pool (guest access)
  • Ropes course

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 215 square feet of conference space

Outdoors

  • Barbecue grill
  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Built in 2013
  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Designer toiletries
  • Detached private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 24-inch TV with cable channels

Food and drink

  • 24-hour room service

More

  • Individual furnishings
  • Laptop workspace

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the bus station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - midnight
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • This property doesn't allow children 7 and younger (only guests older than 7 are allowed)

Property payment types

Important information

Fees

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 120 per vehicle (roundtrip)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
  • Check-in: 2:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the airport shuttle (available on request), which is offered for a fee. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 2:00 PM to 8:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No alcohol is permitted at Napolitano Apart & Hotel.
  • There are no elevators.
  • No cribs or infant beds are available.
  • Noise-free rooms can't be guaranteed.
  • Parking has height restrictions.

Property is also known as

Napolitano Apart &Hotel
Napolitano Apart &Hotel Banos
Napolitano Apart Hotel
Napolitano Apart Hotel Banos
Napolitano Apart &Hotel Hotel Banos
Napolitano Apart &Hotel Hotel
Napolitano Apart &Hotel Baños de Agua Santa
Napolitano Apart &Hotel Hotel Baños de Agua Santa
Napolitano Apart Hotel
Napolitano Apart &Hotel Hotel
Napolitano Apart Hotel
Napolitano Apart & Hotel Hotel
Napolitano Apart & Hotel Baños de Agua Santa
Napolitano Apart & Hotel Hotel Baños de Agua Santa

Frequently asked questions

Are free cancellation options available at Napolitano Apart & Hotel?

Napolitano Apart & Hotel offers free cancellation on certain room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What can I see close to Napolitano Apart & Hotel?

This hotel is located in Baños de Agua Santa, just steps from Caverna Sigsi Huayco and The Magic Village, and within a short walk of Sebastian Acosta Park. You'll also find Banos Central Market and Termas de la Virgen less than a mile away.

Will I be able to park at Napolitano Apart & Hotel?

Yes, secured self parking is offered for free at the hotel. Though parking is limited parking spaces, free RV/bus/truck parking is also available. You'll find a garage and max 10 spaces per unit.

Is a spa located at Napolitano Apart & Hotel?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, hot stone massages, and reflexology.

Does Napolitano Apart & Hotel have a casino on the premises?

No, Napolitano Apart & Hotel doesn't have a casino.

Will I find an indoor pool at Napolitano Apart & Hotel?

Yes, this hotel has an indoor pool along with 2 outdoor pools. Guests have pool access between 2:00 PM and 8:00 PM.

What amenities will couples enjoy at Napolitano Apart & Hotel?

There are plenty of amenities for couples at this hotel, including a garden-view restaurant, 2 outdoor pools, and a poolside bar.

Does Napolitano Apart & Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does Napolitano Apart & Hotel have a restaurant that serves breakfast?

Yes, Napolitano Apart & Hotel serves free continental breakfast at NAPOLITANO BAR - PIZZERIA each morning.

Will Napolitano Apart & Hotel allow pets to stay for free?

No, pets and service animals aren't allowed at Napolitano Apart & Hotel.

Does Napolitano Apart & Hotel have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

Can I book a room with a balcony at Napolitano Apart & Hotel?

No, you won't find guestrooms with balconies at Napolitano Apart & Hotel.

Napolitano Apart & Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 29 out of 58 reviews
Rating 8 - Good. 20 out of 58 reviews
Rating 6 - Okay. 3 out of 58 reviews
Rating 4 - Poor. 5 out of 58 reviews
Rating 2 - Terrible. 1 out of 58 reviews

9.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

GUSTAVO

Liked: Cleanliness, amenities, property conditions & facilities
Todo muy bien, lastima la hospitalidad de la dueña… un poco brava
Stayed 1 night in May 2023
Verified

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Uno de los mejores alojamientos en Baños

El lugar es excelente y el precio muy bueno, super buen desayuno y una linda experiencia.
Stayed 1 night in Dec 2021
Verified

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendado

Amplias habitaciones, espacios verdes, áreas de distracción, piscinas
Stayed 1 night in Oct 2020
Verified

4/10 Poor

XR

Disliked: Staff & service
My watch was stolen in the hotel by cleaning service. Owners were good.
Stayed 3 nights in Jul 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó la piscina, muy buen desayuno y las atenciones muy buenas, quedé muy complacido
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendado

Excelentes opción! Muy buen desayuno, personal de servicio muy cálido!
Stayed 2 nights in Jan 2020
Verified

8/10 Good

Lili

Liked: Staff & service, amenities, property conditions & facilities
La atención al cliente es buena Muy buenas las instalaciones
Stayed 1 night in Dec 2019
Verified

2/10 Terrible

Maria

Que me quitaron la reserva de expudia , me quede sin hospedaje cuando llege
Stayed 1 night in Sep 2019
Verified

6/10 Okay

Paola Maria

Liked: Cleanliness, room comfort
Disliked: Staff & service
Yo escogí el lugar para poder usar hidromasaje y no estuvo habilitado, mis familiares también estuvieron descontentos por esto. El baño de la habitación tenía olor a cañería
Stayed 1 night in May 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
À proximité du parc central et des boutiques et restaurants. Les déjeuners étaient bons et copieux. La tenancière me semblait préoccupée, échangeait très peu avec moi malgré ma maîtrise de la langue espagnole. La piscine n'était pas disponible.
Stayed 3 nights in Apr 2019
Verified

4/10 Poor

Santiago Xavier

Disliked: Property conditions & facilities, room comfort

Más o menos la experiencia

No me agrado el lugar, en las fotos que publican se ve diferente, el desayuno el mismo de todos los días, el internet pésimo de igual manera la señal de la TV, adicionalmente la TV muy pequeña
Stayed 2 nights in Jul 2018
Verified

8/10 Good

Axel

Liked: Cleanliness, property conditions & facilities, room comfort

experiencia ok

ubicación buena, habitación confortable, pero piscina fría, jacuzzi sin agua
Stayed 1 night in Mar 2018
Verified

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

The Family that owns this hotel is wonderful! The rooms are spacious and the hotel is kept very clean the breakfasts are delicious. Every one has been extremely helpful ...
Stayed 4 nights in Feb 2018
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful quiet hotel in Banos.

Enjoyed our stay in Banos. The owners were helpful and gracious. Breakfast was delicious. The hotel is a bit of a walk from the centre and from the bus station. The only problem was that other guests arrived at 3 am, so the door bell ringing woke us up.
Stayed 2 nights in Nov 2017
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good price and good place to stay. (Spanish)

A una distancia conveniente de las principales calles y en linea recta este es un super lugar para quedarse en Baños. La atención departe de Paul y si hermana y todo el equipo lo hacen sentir a uno especial. El desayuno gratuito basta para comenzar bien el día. El cuarto cómodo y limpio. Deberán pronto sustituir la ya antigua T. V. por una plana mas grande y moderna. La vista del comedor es en verdad bella. La piscina buena para cuando haga calor. Lástima que el Jaccuzi no funcionó, deben arreglarlo pronto. Buen precio a través de Hotels.com, rápida, segura y cómoda reservación on-line. Recomiendo el lugar. Yo me quedé dos noches a principios de Octubre. Todo en Baños se puede alcanzar caminando inclusive la estación de autobuses.
Stayed 2 nights in Oct 2017
Verified

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Heart of Banos

We booked at the Napolitano for a weekend stay. The property was very clean, safe and easy to get to. The family running it speaks excellent English and were able to guide us towards activities in the area, tours, restaurants, etc. As a bonus, they cook breakfast every morning - the food and service were excellent. I highly recommend the Napolitano for your stay in Banos. Everything is in walking distance. Our room was spacious and clean.
Stayed 2 nights in Jun 2017
Verified

10/10 Excellent

Chester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grand & comfortable stay

It's a b&b converted from a grand house. It's located a short walking distant from the busy commercial center. Therefore, is doesn't has the noises or distractions of people or cars. The room is spacey and clean. Breakfasts were freshly made on the spot. Although, the menu is dictated by the kitchen but food and services were adequate. It has a great window view of mountains & small garden from my room. It's a short walk to the hot spring and downtown area. I felt very safe walk alone on the streets around the hotel by myself around midnight after the hot sprint bath. The only complain I had would be the wifi services. I stayed at 3rd floor and the wifi didn't seems work inside my room.
Verified

6/10 Okay

Jorge Alfonso

Liked: Cleanliness

Good place

A little far from CITI center. Dark street on the way back at night
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great little gem in downtown Baños

Stayed at the Napolitano Hotel for two nights in June 2016. The hotel is located only a few blocks from downtown Baños. The staff was very friendly and the room was great.
Verified

10/10 Excellent

christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The place to stay

Just a bit out of town to ensure silence and tranquility. Room was large with a dedicated seating area which was an added bonus
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel for a stay in Banos!

We spent 4 wonderful days at Hotel Napolitano. It had all of the conveniences that we required and more. It is a family run hotel and they are hard working and very attentive to their guests. The hotel is in a great location with short walks to downtown Baños and to the hot springs. The grounds were well maintained and the pool was clean and refreshing. We stayed in a large, comfortable suite that had beautiful views from all of the windows. During our stay we went on a waterfall excursion with the owner's son who spoke good English and was eager to give us a good experience. The daughter was very friendly, knowledgeable about activities in and around Banos and made delicious breakfasts. To top of our stay, the father drove us to the bus stop when we left. We would highly recommend the Napolitano.
Verified

10/10 Excellent

Kathrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Nice hostel,really good beds,good breakfast and lovely host family,highly recommended.
Verified

10/10 Excellent

yuny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good service and facilities.

I was satisfied with everything. Very kind of all staff, clean room, great breakfast. Also I enjoyed new swimming pool, sauna, jacuzzi!
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All great!

The hotel and attention of the owners are great. The only thing I would change is make the breakfast a bit more self-service so that it doesnt take so long. Soemtimes tours leave at 9 am, and breakfast starts at 8 - but it takes 20 minutes to serve - so it's kind of tight. Either breakfast needs to start earlier or be already served/ more buffet-self service style to expedite it.
Verified

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel, it was perfect all around.

We had a FANTASTIC stay at this hotel, its a very small town so location its really not important, it was like two blocks from the main square, the views were incredible, we really loved the breakfast, the rooms were big and clean, the service was great and we felt appreciated as guests. I highly recommend this hotel, it will not dissapoint you at all, i will certainly stay here again with no doubt.