Absolute terribly fake customer service. While they pretend to provide overwhelmingly friendly customer service, it comes with the price of being on their terms. They follow you around pushing you in their direction. If you ask to go to a certain floor or bar, they first take you to another place pushing their products in your face. We invited friends to the hotel for drinks at the Sky Bar. Instead we were brought to 2 different bars on 2 different floors and pushed into " looking at what they offer". Once we finally got to the Sky Bar, someone was immediately in our face forcibly with a drink menu. Our friends were so upset they decided to leave. When we got to the front and my friend requested a taxi to their hotel, which they were paying for, they were told TWICE "It's a short walk" We are 9000 miles from home, in an unfamiliar city. They did not want to walk, they wanted a taxi. We were absolutely mortified that we even invited them to this place and the 1 night we had with our friends in Bangkok, was ruined by these leech like employees. After bringing this to the attention of a manager, 3 days later we were told "The employee in the front said this never happened" This hotel is an absolute ripoff. If you want to be degraded and sold an $11 glass of Coke, this is your place. So very disappointing.
One of the best hotels I have stayed at - hands down.! Fantastic RooftopS - yes 2! But be careful very pricey drinks- more than any city I have been to and I live in NYC!
This is the best place ever, If you want peace, luxeriy and a very nice clean accommodation. Tower Club at lebua is the place. It was literally only a short walk from everywhere. I loved this place and I will never forget it. The most beautiful view from the 52 floor. The stuff are very kind and very friendly. Thank you so much for a great experience.
This hotel has very spacious rooms, great views and a very friendly and helpful staff
we had a club tower room (very spacious) with river views. Great and friendly staff. On our last day we had to check out early as we had a tour. The hotel offered an additional 2 hour for check out but our tour came back much later so we had to check out early. However they offered us the use of the spa and the club lounge when we came back from the tour although we had already checked out. Great offer!!
Liked everything about my stay; very friendly and helpful staff, amazing buffet breakfast, and the view from balcony is worth the extra buck! Highly recommended!
This is an old 5-star hotel located at local commercial area with lots of local small shops nearby. Club Rooms are spacious with good view. The staff are all extremely friendly and helpful. Club lounge provides good service till 18:00.
Everything was ok except $60.00charge for two drinks on 64 th bar what a waste
Located in Bangkok City Centre within a short walk of Sri Mariamman Temple, Tower Club at lebua (The World’s First Vertical Destination) is within a mile (2 km) of other popular sights such as Patpong Night Market. This 5-star hotel has 221 guestrooms and offers conveniences like 5 restaurants, a full-service spa, and an outdoor pool.
There are multiple options for onsite dining with 5 restaurants, including Chef's Table1MichelinStar, which specializes in French cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service. Start each morning with buffet breakfast, available for a fee from 7:30 AM to 10:30 AM.
The 221 air-conditioned accommodations feature balconies and afford space to spread out with living rooms and dining areas. Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include microwaves, refrigerators, and free minibar items.
Tower Club at lebua (The World’s First Vertical Destination) features a full-service spa, a nightclub, and an outdoor pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for THB 2500 per vehicle one-way. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this luxury hotel include a children's pool, a health club, and a spa tub.
Absolute terribly fake customer service. While they pretend to provide overwhelmingly friendly customer service, it comes with the price of being on their terms. They follow you around pushing you in their direction. If you ask to go to a certain floor or bar, they first take you to another place pushing their products in your face. We invited friends to the hotel for drinks at the Sky Bar. Instead we were brought to 2 different bars on 2 different floors and pushed into " looking at what they offer". Once we finally got to the Sky Bar, someone was immediately in our face forcibly with a drink menu. Our friends were so upset they decided to leave. When we got to the front and my friend requested a taxi to their hotel, which they were paying for, they were told TWICE "It's a short walk" We are 9000 miles from home, in an unfamiliar city. They did not want to walk, they wanted a taxi. We were absolutely mortified that we even invited them to this place and the 1 night we had with our friends in Bangkok, was ruined by these leech like employees. After bringing this to the attention of a manager, 3 days later we were told "The employee in the front said this never happened" This hotel is an absolute ripoff. If you want to be degraded and sold an $11 glass of Coke, this is your place. So very disappointing.
Thank you very much.
One of the best hotels I have stayed at - hands down.! Fantastic RooftopS - yes 2! But be careful very pricey drinks- more than any city I have been to and I live in NYC!
Dear Guest, Thank you for choosing to stay with us and sharing your valuable experience which we appreciate the most. We look forward to welcome you again. Best Regards
This is the best place ever, If you want peace, luxeriy and a very nice clean accommodation. Tower Club at lebua is the place. It was literally only a short walk from everywhere. I loved this place and I will never forget it. The most beautiful view from the 52 floor. The stuff are very kind and very friendly. Thank you so much for a great experience.
Dear Guest, Thank you for choosing to stay with us and sharing your valuable experience. We look forward to welcome you back Best Regards
This hotel has very spacious rooms, great views and a very friendly and helpful staff
Dear Guest, Thank you for choosing to stay with us and we trust you enjoyed your lebua experience. Please do let us know for any further assistance. Look forward Best Regards
we had a club tower room (very spacious) with river views. Great and friendly staff. On our last day we had to check out early as we had a tour. The hotel offered an additional 2 hour for check out but our tour came back much later so we had to check out early. However they offered us the use of the spa and the club lounge when we came back from the tour although we had already checked out. Great offer!!
Dear Guest, Thank you for choosing to stay with us and we trust you enjoyed your lebua experience. Please do let us know for any further assistance. Look forward Best Regards
Liked everything about my stay; very friendly and helpful staff, amazing buffet breakfast, and the view from balcony is worth the extra buck! Highly recommended!
Dear Guest, Thank you for choosing to stay with us and your valuable feedback Look forward to welcome you
This is an old 5-star hotel located at local commercial area with lots of local small shops nearby. Club Rooms are spacious with good view. The staff are all extremely friendly and helpful. Club lounge provides good service till 18:00.
Dear Guest, Thank you for choosing to stay with us and sharing your motivating feedback Look forward to welcome you back
Everything was ok except $60.00charge for two drinks on 64 th bar what a waste
Dear Guest, Thank you for choosing to stay with us and sharing your motivating feedback Look forward to welcome you back
Thank you for sharing your experience. We are truly sorry to see that on this occasion your stay did not live up to expectations. We hope we can invite you back and win back your trust on your next visit.