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Smart Suites

3.0 out of 5.0

Recent guest reviews

They will never give you a early check-in, not even a minute. So if your expecting basic customer service/hospitality. Avoid this hotel.They take your credit card or passport as security deposit at the time of checkin. If you are ok to be disappointed with rude staff and turned down for every small request like luggage transfer then you might waste your money by booking this hotel. The hotel, room and location are decent.

When I booked smart suites online I had a lingering doubt about the wisdom of my decision , but , All my doubts were put to rest when I checked into smart suites ! Right from the check in till the time we checked out , we had a superb time . Specially Mr Eric , who was very friendly, efficient and even helped us with the luggage . Rooms are cozy , a little small , but comfortable all the same . Well equipped with TV / AC / kettle . Toilets are clean with a shower cabin . There was hot water running all the time . The only draw back is the lack of an in house restaurant ,but , it is so well located , there are lots and lots of options to eat close by . 7/11 is Just next door , FOREX is within 50metres , clubs / bars / restaurants within 100 metres , making smart suites the ideal location and place to stay in Bangkok . But despite this , it’s all very quiet , with not much noise . I would recommend it to everyone traveling to Bangkok .

Decent location. Quite a long way down Suk 11. Maybe 10 mins from the main road. Staff friendly. Rooms ok. Clean. Pretty quiet. Nightclub not far away but couldn't hear any noise. Good price for this 3" hotel.

Walking distance from Nana metro station (around 10 minutes walk), this is a small boutique property with no f & b outlet inside. Rooms are small but clean. Location is good with lot of restaurants and shops around. Taxis and Tuk Tuks are easily available. I met two staffs one lady and one gentleman, both of them were very helpful, friendly and courteous, always with a smile on their faces. I went to MBK centre from Nana using Metro. There might be many small flaws guests might highlight but for what you pay this is great value for your money!

Good place too stay. Well located in the Sukumvit area. This is a very good price/quality ratio for the area. Also there is possibility to walk to the metro. This is not far from the train station to the airport. However, would not recommend if you want to visit the old town. Good for a one or two nights step over in Bankgok.

As a budget hotel, I thought "you get what you pay for." I figured since it would be an alright value, but I would not come back. The only good thing about this hotel is that it's a 10 minute walk to the BTS station (nana) which made it pretty convenient to get around places. However, everything else was really not great. Our bathroom smelled mildewy and it looked like there was mildew and mold near the bathroom. There was no shower curtain and the water kept spraying out towards the toilet. The bathroom door was scratched and damaged on the bottom. The hotel room walls were also all scratched up with scuff marks of various colors. It definitely needed a new paint job. The walls are pretty thin so we could hear any noise coming outside our door in the hallways and also the clubs bumping music nearby. You also can't change the AC temperature and I think it might have been not working properly because in the middle of our night, it would get extremely stuffy and hot even though it was on. I was also pretty disappointed in the service/staff because they barely acknowledged us and could not help us call a taxi. They just waved us in the direction to the taxis parked outside, which I HIGHLY RECOMMEND AGAINST. We asked a few of them and none of them took meters (which is against the law I believe) You will have better luck walking on the road and catching a taxi that is already driving or just dropping someone off.

The biggest advantage is it's location, just 5-7mins walk from Nana Metro Station, a 7-11 right next to the hotel. Extremely warm and friendly hotel staff. Rooms are small but clean and decent. No breakfast, hence you need to manage it by yourself.

The only thing I am sure when I book a boutique hotel is that I will get a modern and clean place, but this is not the case with Smart Suites The Boutique Hotel. I can’t believe how this has a high rate in Tripadvisor. I booked this hotel thru Accor website because I believe in the standards from Accor, but it really did not meet minimum expectations. I reached hotel and there was no double bed room available, so I had to stay first night with my girlfriend in a two beds room, then had to change room 2 more times and still did not get a good room, which tells I was not inly bad lucky but hotel overall is horrible. The conditions of room were horrible, lots of bugs in the lamps, air conditioning not working and hydraulics broken. In three nights I changed room three times, and still none of them met minimum expectations, that means it was not bad lucky, but a really bad hotel. I reported this hotel to Accor even. Check my pictures, the rooms are falling apart, there are bugs everywhere, and very bad conditions of furniture, they charge you for everything and don’t offer you nothing. Lastly, if you want to be sure that this hotel does not treat customers with respect, check here in tripadvisor their responses for “horrible” reviews, they are a joke and say thanks for great experience, and you will see that they play with their customers.

Enjoyed our stay. It was a clean room with minimal amenities but at the price we couldn't really beat that rate. The neighborhood was great too. Thankful it was close to the Stylink so as to move around the city easily.

Excellent location, staff are very helpful, 24 hour lobby with staff on-site. Room was clean but had a small hole in the ceiling in the bathroom with obvious water damage. Hot showers, AC blows very cold (can't change the temperature). Excellent value for the location. Transit within walking distance and lots of restaurants nearby and staff know where the best eats are. Would stay here again for sure.

43/17 Sukhumvit Soi 11 Bangkok Bangkok

Hotel highlights

  • Close to Pratunam Market
  • Free WiFi in rooms and public areas
  • Business center
  • Concierge services

Located in Bangkok Central Business District within a mile (2 km) of Pratunam Market, Smart Suites is within 2 miles (3 km) of other popular sights such as Siam Paragon Mall. Each of the 26 rooms at this 3-star hotel includes a refrigerator, a coffee maker, and a flat-screen TV. Located centrally in Bangkok, it's also close to Siam Square and Suan Pakkard Palace.


Smart Suites's 26 air-conditioned rooms provide refrigerators, coffee makers, and free bottled water. Guests can expect free WiFi and flat-screen TVs with cable channels and DVD players. Safes, phones, and desks are other standard amenities.

Property features

Smart Suites features free WiFi in public areas, a business center, and a computer station. The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage. Additional amenities include a convenience store and a TV in a common area.

Room options

Superior Room

King 1 | Twin 2 | Sleeps 2

Deluxe Room

King 1 | Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

88% of guests recommend this hotel

Total of 948 reviews