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Royal Benja Hotel - Big Room Family-Friendly

4.0 star property

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Photo gallery for Royal Benja Hotel - Big Room Family-Friendly

Triple Deluxe Premier | Minibar, in-room safe, desk, blackout drapes
A buffet setup with various food stations and a decorative plant.
Triple Deluxe Premier | Minibar, in-room safe, desk, blackout drapes
Outdoor pool
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
39 Sukhumvit Road (Soi 5), Bangkok, 10110
  • Place, Nana Square
    ‪3 min walk‬
  • Place, Sukhumvit Road
    ‪3 min walk‬
  • Place, Terminal 21 Shopping Mall
    ‪16 min walk‬
  • Airport, Bangkok (BKK-Suvarnabhumi Intl.)
    ‪31 min drive‬

Room options

View all photos for Deluxe Double/Twin

A hotel room with two beds, a desk, a chair, a TV, and a painting on the wall.

Deluxe Double/Twin

  • City view
  • 495 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Grand Deluxe Double/Twin

Minibar, in-room safe, desk, blackout drapes

Grand Deluxe Double/Twin

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 495 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Triple Grand Deluxe

Triple Grand Deluxe | Minibar, in-room safe, desk, blackout drapes

Triple Grand Deluxe

  • 484 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Triple Deluxe Premier

Triple Deluxe Premier | Minibar, in-room safe, desk, blackout drapes

Triple Deluxe Premier

  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Family Quadruple Room

Family Quadruple Room | Minibar, in-room safe, desk, blackout drapes

Family Quadruple Room

  • 484 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Triple Room

Deluxe Triple Room | Minibar, in-room safe, desk, blackout drapes

Deluxe Triple Room

  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Connecting Deluxe Room

Connecting Deluxe Room | Minibar, in-room safe, desk, blackout drapes

Connecting Deluxe Room

  • 969 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds
  • Free WiFi

Deluxe Premier City

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

Junior Suite

  • City view
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Royal Suite

  • City view
  • 517 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Grand Royal Two-Bedroom Suite

  • City view
  • 807 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed
  • Free WiFi

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About the neighborhood

Bangkok

Located in Sukhumvit, Royal Benja Hotel - Big Room Family-Friendly is within a 5-minute walk of Nana Square and within 15 minutes of other popular attractions like Bumrungrad Hospital. This 392-room, 4-star hotel welcomes guests with a restaurant, a full-service spa, and an outdoor pool. It's connected to a shopping center in central Bangkok and also close to Terminal 21 Shopping Mall and CentralWorld.

What's nearby

  • Embassy of Pakistan - 1 min walk - 0.1 miles
  • Nana Square - 3 min walk - 0.2 miles
  • Sukhumvit Road - 3 min walk - 0.2 miles
  • Central Embassy - 10 min walk - 0.6 miles
  • Terminal 21 Shopping Mall - 16 min walk - 0.9 miles

Getting around

  • Bangkok Makkasan Station - 5 min drive
  • Nana BTS Station - 7 min walk
  • Suvarnabhumi Intl. Airport (BKK) - 41 min drive

Restaurants

  • ‪DUBAI Restaurant (مطعم و شيشة دبي) - ‬6 min walk
  • ‪Havana Social - ‬11 min walk
  • ‪Youchun - ‬2 min walk
  • ‪اليمن السعيد - ‬4 min walk
  • ‪Mohammad Al-Roomi Shawarma | الحج محمد الرومي شاورما - ‬5 min walk

About this property

Royal Benja Hotel - Big Room Family-Friendly

At Royal Benja Hotel - Big Room Family-Friendly, guests enjoy a full-service spa, an outdoor pool, and a gym. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and conference space.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, toothbrushes and toothpaste, and bidets. Other amenities include refrigerators, minibars, and safes.
Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Milky Way Massage. Services include Thai massages and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: THB 350 for adults and THB 150 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Benjamas Restaurant

Things to do

  • Billiards/pool table
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting room

Full-service spa

  • Aromatherapy
  • Manicures/pedicures
  • Spa open daily
  • Thai massages

Accessibility

  • Elevator

More

  • 1 building
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a negative PCR COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 18 and up, and test must have been administered no more than 72 hours prior to check-in
Information provided by the property may be translated using automated translation tools
This is a certified Thailand SHA Plus property. Thailand SHA Plus is a health and safety certification (an additional level to the SHA standard), for properties that are open to vaccinated travelers and have at least 70% of staff vaccinated, issued by the Amazing Thailand Safety and Health Administration.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately THB 350 for adults and THB 150 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM—-8:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • At check-in, guests must provide a negative PCR COVID-19 test result.
  • The negative COVID-19 test result requirement applies to all guests aged 18 and up, and the test must have been administered no more than 72 hours prior to check-in.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.

Property is also known as

Royal Benja Hotel Bangkok
Royal Benja Hotel
Royal Benja Bangkok
Royal Benja
Hotel Royal Benja
Royal Benja Hotel Hotel
Royal Benja Hotel Bangkok
Royal Benja Hotel SHA Plus
Royal Benja Hotel Hotel Bangkok

Frequently asked questions

What is there to do close to Royal Benja Hotel - Big Room Family-Friendly?

This hotel is situated in Sukhumvit within a short 16-minute walk of Terminal 21 Shopping Mall and also 5 minutes on foot from Nana Square. You'll also find CentralWorld and Siam Square within a short drive.

How much does it cost to stay at Royal Benja Hotel - Big Room Family-Friendly?

As of Jun 26, 2026, prices found for a 1-night stay for 2 adults at Royal Benja Hotel - Big Room Family-Friendly on Jun 27, 2026 start from $49, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Royal Benja Hotel - Big Room Family-Friendly?

Yes, self parking is offered for free at the hotel.

Is a spa located at Royal Benja Hotel - Big Room Family-Friendly?

Milky Way Massage is the hotel's spa and services include Thai massages, aromatherapy, and mani/pedis.

Does Royal Benja Hotel - Big Room Family-Friendly have a casino?

No, Royal Benja Hotel - Big Room Family-Friendly doesn't have a casino.

Will I find an indoor pool at Royal Benja Hotel - Big Room Family-Friendly?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Royal Benja Hotel - Big Room Family-Friendly?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a bar/lounge.

Does Royal Benja Hotel - Big Room Family-Friendly have a hot tub?

No, but guests can enjoy a sauna at this hotel.

Does Royal Benja Hotel - Big Room Family-Friendly have a restaurant with a breakfast menu?

Yes, Royal Benja Hotel - Big Room Family-Friendly serves buffet breakfast for a surcharge each morning at Benjamas Restaurant.

Will Royal Benja Hotel - Big Room Family-Friendly allow pets to stay for free?

No, pets and service animals aren't allowed at Royal Benja Hotel - Big Room Family-Friendly.

Does Royal Benja Hotel - Big Room Family-Friendly have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Royal Benja Hotel - Big Room Family-Friendly?

The closest major airport to Royal Benja Hotel - Big Room Family-Friendly is Don Mueang Intl. Airport (DMK), which is 16.6 mi away (35 minutes by car). Another top airport is Suvarnabhumi Intl. Airport (BKK), which is located 20.5 mi away (41-minute drive).

Are there rooms with balconies at Royal Benja Hotel - Big Room Family-Friendly?

Yes, some guestrooms at Royal Benja Hotel - Big Room Family-Friendly offer a balcony and may feature city views.

Does Royal Benja Hotel - Big Room Family-Friendly have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at Royal Benja Hotel - Big Room Family-Friendly.

Royal Benja Hotel - Big Room Family-Friendly Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 14 out of 91 reviews
Rating 8 - Good. 47 out of 91 reviews
Rating 6 - Okay. 20 out of 91 reviews
Rating 4 - Poor. 8 out of 91 reviews
Rating 2 - Terrible. 2 out of 91 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Dorian

Liked: Cleanliness, staff & service, amenities
It's a decent place. First time in bangkok in a long time. Taxis out front. Pool was fine. Not going back but I would..
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here several times been refurbed nice breakfast
Stayed 1 night in Mar 2025
Verified

8/10 Good

Anita

Liked: Cleanliness, staff & service, amenities
Great price with breakfast included it is a little older but clean and it has 31 floors so you get a great view. Good pool area. Would definitely stay again.
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Hotel

We have stayed at the Royal Benji many times. They have remodeled the rooms. They are beautiful!
Stayed 4 nights in Feb 2025
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a classic. Beautifully art deco and old world charm. Huge bath and large rooms reflecting in an era of style.
Stayed 21 nights in Oct 2023
Verified

8/10 Good

Verified traveler

Liked: Cleanliness
Good: big room,nice view, free soap and coffee, hot water, ac works and clean room. Bad: people from certain country always swimming on pool with clothes on and making it dirty with that and by eating next to pool. Gym has just very little weights. Far from the main street.
Verified

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
My room was luxurious and only £60 per night with a stunning view over the city, a very comfortable king sized bed and a spacious bathroom. All very clean and the breakfast included was nice too. Nice spacious lobby to sit in. The hotel area is pretty quiet as at the top of a cult de sac that is a few minutes walk down to Sukhumvit, which is a fun but very noisy area with lots of bars, tourists, prostitutes and ladyboy central. If you strongly want to avoid that side of BKK culture then this hotel isn't in the ideal location for you. Not that the noise affects the hotel though. The pool and gym facilities are not amazing but decent. I was a bit disappointed that there was no bar facility as it even says 'lobby bar' inside the elevators yet there is no bar. The receptionist staff were a little indifferent when I asked about this. I didn't have time to check out the snooker room or sauna but those are nice extras. Overall I was very happy with this hotel mainly because of the great room and view. It's location is quite fun and only about 5-10 minutes walk from BTS station Nana, so that was convenient too.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

alain

Liked: Cleanliness, amenities, property conditions & facilities
Impeccable
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Stayed 4 nights in Jan 2026
Verified

6/10 Okay

Tatsuhiko

Liked: Staff & service, property conditions & facilities
This is Japanese language. 13日と17日に泊まりました。13日はバスローブ、セーフティボックスが無い部屋で、17日は両方ありました。同じ金額で泊まっているのですが、サービス内容が違うことに不満がありました。 そして、両日ともにシャワールームに不満があります。排水が弱く、シャワーを浴びていると足元に水が溜まって不快です。さらにシャワーブースから洗面台の床の方へ水が漏れているようで、シャワーの後に洗面台を使うことが困難でした。床を拭いて使っていました。 これらが無ければ完全にまた選ぼうと思います。 朝食やその他に関しては何も問題無く、過ごしやすかったです。
Stayed 1 night in Nov 2025
Verified

8/10 Good

HIDEAKI

Liked: Cleanliness, staff & service, amenities
徒歩圏内にコンビニ、足ツボマッサージがあり良かったです。
Stayed 3 nights in Apr 2025
Verified

8/10 Good

HASHIMOTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BTSナナ駅から歩いて5、6分。ナナ駅あたりは行き止まりの路地も多いので、大通りからのアクセスが無難だと思いました。近くにセブンイレブンがあり、レストランもあるので、使いやすいホテルです。スタッフの方々は、とても親切で丁寧。朝ごはんも美味しかったです。 お部屋をアップグレードして下さり、30階のとても広いお部屋でした。寝具もお部屋も清潔で、空調も快適で、気持ちよく過ごせました。 最初、部屋のスリッパが無かったので、 ハウスキーピングに電話をしたら、すぐに部屋まで届けてくださいました。 朝6時ピックアップのツアー会社より、 朝ごはんに間に合わない時は、朝ごはんをパックしてくれるところがあると聞いたので、フロントに尋ねてみましたが、ロイヤルベンジャでは、まだ、やっていないとのことでした。まあでも、総合的に、素晴らしいホテルだと思います。ぜひ、また、来たいです。ありがとうございました！
Stayed 4 nights in Feb 2025
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Always stay at the Royal Benji

My husband and I alway stay at the Royal Benji when in Bangkok. It is in a safe neighborhood, friendly and caring staff, clean rooms, the best location, close to public transportation since we do not rent a car while here. This is our 10 year staying at this hotel.Nice pool and weight room.
Stayed 2 nights in Feb 2020
Verified

8/10 Good

mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Excellent hotel
Stayed 2 nights in Aug 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Es ist ein gutes und preiswertes Hotel, Nähe Sukhumvit. Es ist allerdings ein wenig abgewohnt. Das Personal ist ebenso wie das Frühstück ausgezeichnet.
Stayed 4 nights in Apr 2019
Verified

6/10 Okay

thomas

Just Ok

Dated Hoel. Air conditioning weak. Better values for the price in Bangkok. Close to everything in Sukhumvit
Stayed 3 nights in Feb 2019
Verified

8/10 Good

Roman

Liked: Cleanliness, staff & service, room comfort

first trip Thailand

Hotel je dobře umístěn v blízkosti stanice metra NANA. V hotelu jsem po několikáté. Je dobré, že hotel nabízí za stejnou cenu prodloužený check out, to je vhodné hlavně při odletech z Asie. Hotel již má své nejlepší léta zasebou, ale všiml jsme si, že probíhají rekonstrukce pokojů. Výhoda hotelu je výhled z pokojů na město. To ocení ti, co jsou v Bangkoku poprvé. Pokoje jsou prostorné a většinou obsahují dvě postele velikosti king. Pokoje jsou čisté. Nevýhoda, že nejsou trezory na pokojích. Trezory jsou na recepci. Cennosti nikdy nenechávat volně na pokojích! Snídaně jsou dobré, spíše zaměřené na asijské hosty. Hotelový bazén je slušný s lehce slanou vodou. WIFI je rychlé a dostupné v celém hotelu. Poblíž hotelu je arabské čtvrť, kde oceníte dobré kurzy za směnu. Také jsou zde dobré arabské restaurace. Okolí je bezpečné a na Bangkok klidné. V dochozí vzdálenosti jsou zábavní místa NANA a SOI COWBOY. Blízko obchodní dům Terminal 21 kde je pobočka singapurské restaurace Hawker Chan. Royal Benja Hotel nabízí ubytování za příznivou cenu
Stayed 1 night in Jan 2019
Verified

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, staff & service
Had some kinds of bugs in my room. Even when they offered to change my room the new room had them too. Not so friendly in the reception.
Stayed 1 night in Dec 2018
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

Wat verouderd maar word genenoveerd

Lekker dicht op het centrum en een zeer uitgebreid en goed ontbijt
Stayed 5 nights in May 2018
Verified

8/10 Good

Sengin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

로얄벤자 호텔 이용 후기

태국 갈 때 자주 이용 호텔입니다 한인 타운 가기 편하고 지하철 이용 도 용이하고 아침 조식이 좋고 등등 방이 넓고 나에겐 좋습니다 ㅎㅎㅎ
Verified

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities

Pas de commentaires

Hôtel que nous avons fréquenté plusieurs fois.environnement ....se détériore.tres fréquenté par des asiatiques ,très bruillants,laissant les poubelles de denrées qu ils consommes ,devant la porte des chambres ,piscine pas bien entretenue...dommage .un point positif,la rénovation des chambres
Verified

6/10 Okay

Mai

Liked: Cleanliness, room comfort
Disliked: Staff & service

Okay, but overrated for the run down rooms.

The service on arrival was awful. It took me nearly 1 hour to be checked in because it took to long time do to the checking in for the staff. The room look nicer om the picture than it was, at least on the 15th floor. It was a bit run down. Big room and bathroom. The cleaning guy at the 15th floor was fantastic! I have never seen anybody clean so GOOD as he did in all the hotel I have stayed in Thailand! He should be the Manager of the cleaning staff at this hotel or other hotels in Thailand! He should get a paid raise!!! Really nice and service minded guy!!! The breakfast was ok but not a wow factor. Great location to Nana station and to restaurants and bars at the same time as it is quiet.
Stayed 3 nights in Dec 2017
Verified

2/10 Terrible

jan

Disliked: Staff & service

Ok, hotel in ok loxation. I arrived in hotel at

1- I arrived in hotel at 2 am december 31. They did not have room for for my. My reservation sheet was there I had to wait till 6am till the guest leave and prepare the room for me. 2- In the night of December 31 I had my supplier for only few minutes visit that I had to sign My order with and depost $1,500.00 for my order. The supplier did not want to take money in loby or public place because it was night and he did not feel safe. So, I invited tge client in my toom, for 10 to 20 minutes. The hotel management charged me 800Thi currency for that. That was discusting treatment. I want my first night charge and this 800 Thai Baht to be refunded by Expedia. As a person and guest I could not argue mire them. Jan Alami
Stayed 2 nights in Dec 2017
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful place

When we went to check in we were ignored for about ten minutes while front desk personnel were checking their phones. When we were finally spoken to, the front desk lady just...walked away! Eventually someone spoke to us and said there were no rooms available. Looking around the lobby I noticed a number of prostitutes. I understand this is Thailand but that's just unacceptable.
Stayed 3 nights in Dec 2017