Mercure Bangkok Siam4.0 out of 5.0
Recent guest reviews
Liked the city view and the cleanliness of the room . the Hotel left a nice gesture on our bed as it was our honeymoon. The breakfast was OK as there was no many Arabic / Middle eastern options. Con : The hotel lobby is on the 9th floor and you have to take another lift to your room,Reception girl made a mistake with the credit card . Solved but we had to wait for 30 min during the check in .
We had a great time in mercure hotel. The facilities of the hotel are in a high level. Breakfast had a rich variety. We also enjoyed an amazing view from the 21st floor, so as the view from the pool. The staff was kind and professional with a relatively good english. Especially vit from the pool bar.
Well located. just beside National Stadium BTS and service is extremely good too. staff is polite and Room is very clean. There is a 7 eleven in the hotel thus you will never go hungry and with MBK just walking distance. A good place to stay in
Upon my friend's recommendation, I decided to stay at this hotel for 3 nights. I have to admit that the hotel is very strategically located and very convenient to access to public transportation, eateries and shopping malls. Very warm welcome by the bellman and they had been very helpful throughout my stay so my appreciation to them. A couple of days prior to my arrival, I have done the online check in and the assistant manager even sent an email to make sure which room I would like to upgrade as I booked two rooms (complimentary room's upgrade for Accor member). I replied the email but no feedback even after I arrived. Hoping for a speedy check-in on arrival by doing it online, it was quite disappointing that I have to wait for close to half an hour to have the rooms ready. Obviously, the online check didn't work and the staffs were busy trying to figure out the room that I requested to be upgraded (again replying the email wasn't effective). Other than those issues, I enjoyed my stay at the hotel as both the room and bathroom were clean, beds were comfortable and air-con worked well. Check out was fast though.
The good thing about this hotel is that it is an incredibly good location. The staff were really friendly too. We actually booked a room in IBIS hotel (it's sister hotel) and we upgraded to mercure because we had a last min addition to our party. However, we got a corner room on the 27th floor which really heated up in the day time. The air con wasn't really working great and the mini bar did have a little bit of a temperature problem but it wasn't a big deal. The shower in the en suite worked beautifully.
Great property and great convenient location. Excellent Rooms and facilities including pool, gym and restaurant. Only negative was the room service food, it was very ordinary for such a great hotel. Would stay again.
This is the first time i came to Thailand and also the first time in Bangkok with my family. I appreciated the kindness and hospitality of all staff specially fo team and bellman. I had 2 room connecting on 28th floor with very nice view. Fo team just take few minute to check in and check out for us after long trip from Pattaya. Bellman team r so kind who give us a lot of helpful info about iconic place here for sightseeing and visit. Unfortunately we just stay 1 night here. Once again thank a lot ms Kat fo team and mr. Dej, Nhui, Nice, Toto, SEK, Nui,... Next time i will come back
I stayed for 2 nights with my family on executive floor and get a friendly welcome and great customer service. Executive lounge so great with an evening sun on Bangkok sky view. Pool and Fitness are so great too.
Stayed for business trip. No hot water for shower for two nights of 4. Maintenance had to come and fix. One morning no electricity at all and no eta on when it would be back . Road outside is a death trap and no assistance from hotel with their transport as no licence. Back of hotel would give a pedestrian access to Main Street behind but it's blocked off by bushes meaning no way out other than walking main road with no pavement and busy traffic. No towels in room on arrival. Staff are friendly but unhelpful. No iron or ironing board.
Stayed for 3 nights with my family, hotel location is very convenient. MBK is just across the street and BTS station at hotel door step. The rooms size and rates are reasonable. Have special request and they were very accommodating. Friendly staff and great customer service.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 2162 reviews