H-Residence3.0 out of 5.0
Recent guest reviews
Bad location.. bad and unfriendly staff,old hotel need to fix everything.. this hotel is like welcome to hell...i will never ever comeback in this hotel.. my first and last in this awful hotel.. wasting money.. not worth to pay...
I guess this Was a great hotel years ago, but nowadays the hotel is old, lacks mantainance and the service is not good at all. We even had go directly to get toilet paper cause there wasn't any in the room. The air conditioner Was really noisy. It's a shame cause there's a lot of potential and it's quite close to everything.
the worst hotel in my life... not worth for money to... electricity often dieee and elevator cant be used.. bad breakfast...room keys always erorr, air conditioner not working. if you got this hotel from travel agent so you will come closer to hell
We had to argue with them for like an hour to let us switch rooms to one that could get one bar of wifi signal. They lied and said the rooms were full until we showed them on a travel website that rooms were still available for booking. Breakfast was also the most tasteless thing I've ever eaten. Would not stay again.
I have to say that I did not choose this hotel, I was sent here because the one I booked was oversold. Let's start with the smell: the lobby smells like a wet dog, the elevator like an old cushion and the room has that smell of humidity that is disgusting the whole time. Location, close to a station but no easy for drivers to get you there. The hotel is really old and lacks maintenance... and let me add it could be cleaned more often (the floor has not been cleaned for the last months or years, at least it looks like it). None of the pictures you see in their webpage is updated. The service is poor. The laundry took forever. You cannot make calls outside the hotel. The taxi service in the lobby is not trustful. Overall bad experience.
This is my 3rd trip in 3 years to Thailand and to this hotel, staying 2 1/2 weeks. As a somewhat sophisticated traveler who has been to this hotel and Bangkok, I took the train link from the airport to the BTS station where I got off at Siam and switched train for Chong Nonsi station. There, I went to money exchange place to convert my US $ to baht. Money Exchangers provide the best rate for converting your home currency to baht. Thereafter, I crossed the street and waved down a taxi to the hotel via Sathorn Rd which for me as a solo traveler saved me about 400 baht. As this was my 3rd trip, I don't mind the location but for first time travelers, the location is on a soi off of the main road, Sathorn, The hotel is about 15-20 minutes walk from the BTS Surasuk station. Soi(s) are narrow lanes and at night are not well lit but perfectly safe. I recognized some staff members from behind the counter which is nice because a year ago, there was a complete turnover of staff. I believe a number of them can speak Cantonese and Mandarin in addition to some English and of course Thai. The hotel caters to travelers from all over the world, including Hong Kong, China, UK, Russia, Middle East, and Southeast Asia. As expected from a 3 star hotel, the staff's English is somewhat limited but for me it wasn't a problem because I normally do not ask or demand a lot from the staff. I can understand the complaints from individuals from an non-English speaking countries trying to communicate in their limited English to the staff whose English is also limited. It can be frustrating on both sides. I believe the best policy is to be friendly and speak slowly if you want the best results. I requested one large bed and stayed in the same room as two years ago. My room was cleaned daily with the changing of towels mostly. Sheets are not changed daily but I requested a change every 3 days without complaint from the staff. I observed most travelers stay on average 1-2 or 2-3 days at the most. The tv channels are somewhat limited as to English speaking channels. Wifi is available and decent. The hotel has a pool on the roof which is a welcome respite from daily activities. The back of the pool is not finished and to many is an eyesore. Above the pool is a spot with some tables where one can sit outside of the sun. It is a pity that the hotel does not convert the pool area into a cocktail lounge at night for guests to use and enjoy. I believe the pool closes early evening. During my stay, I booked both the meal plan and without the plan. Without the meal plan, I walked 5 minutes to a nearby place that serves mostly to Assumption college students for an Asian breakfast. With the meal plan, I find the buffet adequate and probably worth the extra price. Service is good in that the staff quickly cleans up the tables from departing guests. I have learned to use the pickup truck buses (#1245) for short trips. You can flag them down anywhere on their route and have them stop anywhere. The cost was only 7 baht. I flagged one down on Sathorn and the truck bus to the last stop which is the BTS Thaksin station by the river. Behind the station, ferry boats are available to go to the various sightseeing spots, including the Grand Palace and other nearby venues. The regular ferry boat costs only 15 baht...a bargain. There are also tourist boats which cost more but still very affordable. On the opposite route, the truck buses will take you to a street where there are a lot of street food places and restaurants. One of my favorite eatery is located there. On my day of departure, the staff called the tuk tuk driver at 9am who drove me to Surasak station where I took the BTS train to the rail link transport to the airport. What service! I will continue to stay at this hotel on my next trip to Bangkok.
Ok why it's dangerous for foreigners ? Coz u can't make any call out from the hotel Phone . My husband is at hospital I begged the receptionist to help me make a phone call . They reply you with simple english "can't call " I said it's emergency !! Please help they said " no . Sorry , can't call . " that's really ridiculous and no mercy at all . I know I wasn't paying that much to stay at a nice hotel .I didn't ask much even they said they have free shuttle to the BtS but they always reply "no driver " or they said they gonna change my ugly pillow Which is not in shape for my basic comfort I just never show them any attitude but on my 5th night just for a local emergency phone I was pissed off!
My friend and I were planning to have our count down at bangkok, and when we arrived the hotel and have the hotel staffs checked in with our documents and so, they informed that they were fully booked and would like to transfer us to another hotel from their group. When we arrived another hotel, they told us that they don't have any room, and the only 3 rooms left are without air condition. We told them we have paid through traveloka, but they said they have not received the payment and request us to just cancel the transaction. We were so pissed as it was already 9 pm at bangkok time and we might unable to get a room on our new year's eve. They just insisted us to go find our own room, and said they could drop us at road side, since there are alot hotel out there. This is super ridiculous to us and we will not back to this hotel anymore.
The room was nice and good enough for what you pay (might be a bit more expensive that it should be). The location is confusing in middle of sathorn inside of a busy busy street going out to a very dark alley 600mt from the Main Street. The staff were rude enough to not care about anything and the duty manager was even more rude. Had a check-in delay of 45 minutes and they gave me the room only after I told them I want to cancel my booking. Not going again any time soon.
I booked a room for 4 days but stayed for 2 days! Its too far from city centre. But bts surasak is a walking distance that can drop u at bts siam which is city center. . Bus stop is also walkable distance but Google maps is a must for new travellers as you get too tired. . Swimming pool was not in usable condition! Rooms were ok but not up to the standard! Quite crampy! I suggest one to take rooms near nana instead as it is well connected to all parts of city including wat pho, khao san, pratunam. Breakfast was ok but reception was not good. Not a hotel worth recommending considering hotels ate available at better price with better facilities elsewere!
Reviews from Trip Advisor
38% of guests recommend this hotelTotal of 181 reviews