Grand Watergate Hotel3.0 out of 5.0
Recent guest reviews
Nice and friendly reception. Clean room, good wifi. Same breakfast every day, just one menu changing each day. Near Phaya Thai BTS Station and Pratunam Market so easy to find food at night or shopping.
Have been in this hotel for more then 6 times..this time its the worst room we got with a toilet flash that doesnt work..and the room is terrible.. but i ddnt complain.. 2nd day housekeeping left damaged towels and no face towels were replaced on the second day... the drinking glass kept in the room had cracks in them.. we always see visotors come and leave other rooms... so i had no clue we had to ask the reception for permission... had a friend visiting us for iftar.. so i went down and asked the lady in reception to give new glasses as we were fasting and we had brought watermelon juice from a vendor not packed in cups but in a water bottle..and some food from outside.. but she was very rude and asked whats wrong with the glasses in the room and there were no more glass when clearly i could see it in the lobby infront of her..and will give glass next day.. i told her we will be checking out early morning.. her issue was why we have a visitor and when he came.. i was so pissed off to see the smirk on her face to see me so unhappy..i think she has an issue with my colour or religion.. i thanked her for the wonderful service and left... never coming back to this place ever... grand watergate you guys have lost some loyal customers who have been coming here every month for a week for the last 6 months.... crappy customer service was why you lost us.. i know you will not give a damn as customers will always keep coming...never mess with someone who is fasting.. PS i guess the houskeeping wasdone by some blind thai lady as she ddnt notice the towel was torn and very old... amazing
Oh my. Oh my goodness. Where do I even begin...? This hotel is where I would go if I wanted to break up with someone but wanted them to initiate it. Basic toilet amenities (hair dryer, toothpaste, toothbrush, shaver) not provided. No tissue box provided in room, too. Oh, and no eating was allowed in our room. (?!) Air-conditioner was loud, preventing us from having good quality sleep. Considering that we were here only at night to rest, this was a huge annoyance. The Wi-Fi here was weak. WEAK. Enough said. The staff here barely spoke English. To be fair, we can't expect them to be able to speak English, but if you are worried about communication and don't speak Thai, please find other hotels. I can't believe I had to play a game of charades just to ask them to fix the heater. The power sockets and heater weren't working suddenly on the second day. We had to complain to get them to fix it. What was the breakfast? Why even bother having the breakfast like this? I can't imagine anyone who would be willing to pay for this spread. When we came back late to the hotel one night, the receptionist looked at us with disdain, like we were trespassing, and asked us in a very confrontational manner what our room number was. Why be so aggressive? It's not like we would enter this hellhole if we were bound by our booking to stay here. Here's the cherry on the icing on the cake. LAUNDRY. On their website, they stated that they provided laundry services. Hence, we packed lighter, thinking we could pay for laundry services. Unfortunately, when we approached the receptionist, she was clueless about the laundry service. She couldn't tell us how much would be charged, she couldn't tell us when we could get our clothes back. What was worse was that the receptionist even told us to look for laundromats outside, without even telling us where exactly the nearest laundromat was. Sadly, the night before our checkout we asked for our clothes. They were left in the same corner for 2 days. Untouched, unwashed. They said we could have gotten it back that night. Why even?! End rant.
First time visit bangkok and stayed at this hotel. The hotel seems old but not bad. The twin bed room is not small, toilet is very clean ❤ becarefull if you back to the hotel at night, the road is dark. Near pratunam market , platinum fashion mall, pantip plaza. Far from bts, you have to walk 20-30 minutes, when you walk to bts, you will see central world mall, big C supermarket ( buy bento here, cheaper than other place), and siam paragon.
If I could suggest something to this hotel it will be kindly encourage the staffs to be more friendly and to show smile or happy-to-help face to the guests. The staffs indeed helped me with direction and they also speak English, however they lack of hospitality. I saw one of the staffs smiling as a farewell to me after staying for 4days in this hotel, but I rarely saw them smiling on the other day. When I asked question, indeed they answered my question however they didn't look at me and replied my question while doing something else. Location is okey, 950m or 10-15mins walking distance to Ratchathewi train station (depends on your own pace). Another station nearby is Phaya Thai however I never tried this station before. There is halal restaurant (Tastyfood Restaurant) just next to the hotel which has relatively good price with big portion and nice taste. There are also thai massage parlors around the hotel, you can just choose one of them and have a message there before go back to the hotel after a long adventurous day. Nearby attraction is Platinum Fashion Mall/Pratunam Market in 650m or around 10mins walking distance. There are also 7-11 and money changer nearby this hotel, kindly ask to the reception if you need direction. Room is spacious and clean yet there is no iron/hair dryer, I'm not sure whether they are available by request. Lift is available however it is quite small so if you bring big luggages you might have to wait until it is not occupied by other guest. If you are grab rider, no worries, location is easily find by the GPS.
Walking distance to Pratunam market, 7-eleven, family mart, Platinum Mall, but a bit far from sky train, and must be careful when walk back to hotel at night, pass by a dark alley, better dun walk alone. No hair dryer at room, must be request from front desk, and must be request early. when i check in after 6pm , i request from them, they said no more available, then next morning request again, they just give to me. Housekeeping will enter to the room to clean the room without get permission from us. so must be careful of the valuable stuff. i rather spend more extra 200-300 baht, can get more better hotel in this area.
We stayed in this hotel on two occasions, at the beginning and the end of our travel in Thailand. The rooms were clean and comfortable. All appliances were in working conditions and to a good standard. Location of the hotel is very good but small lanes are tricky to find. Breakfast was not included in our reservation but there was a good cafe next door, where traditional breakfast and good Thai food dinner was served. Make sure you negotiate the price with taxi and tuk-tuk drivers to Soi 15, which is in the city centre. There is a big hotel with a similar name close by, but this particular hotel is for budget travellers and good value for money. Staff speak English and are very helpful.
Take too much time in check inn . Near shopping area . Room service is not good as they have limited staff. Wi fy is not proper working in room as it is free. Even then as compared to price it is worth .
I thought this was a good hotel for a one night sleep and shower before my flight home. It's clean and neat. Also it's about a 5-10 minute walk to the train station Phaya Thai for a train that goes straight to the Suvarnabhumi airport. And fairly close to the city center. The only disappointment was that there were construction works right outside that started around 6 in the morning. And if you want a room with a proper window make sure you request one in the comments when booking because I got a room with basically no window.
The service of this hotel is alright but still have a lot and lot of room to improve. The room is a bit old and the furniture very run down. Being said that the room still comfortable to stay in. If you need hair dryer or kettle, you need to request for the front desk. Location is near to Platinum Plaza... about 15 min walks max but very far from the BTS or MRT station so if you depends on those to travel around than it will be a little inconvenience. Aplenty street hawkers and restaurants and huge night market around the hotel and not forgetting massage places about 200 to 250 Baht per hour.
Reviews from Trip Advisor
58% of guests recommend this hotelTotal of 157 reviews