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Grand Watergate Hotel

3.0 out of 5.0

Recent guest reviews

The room very clean and smell good! The staff friendly and smile, the breakfast not much variety. Pay 1700 bath it's woth it! View also nice from hight to down, the facillity in room convinience and quality

Needs improvement: -Customer service as the FO day staff is not friendly. -Very limited breakfast option -Water heater for coffee was nowhere to be found -Linens are old and need to be replaced -Water pressure for shower is not stable and sometimes very weak -Wifi is also weak (better buy tourist sim card -In room amenities not complete -TV channels very limited Other than those mentioned, Location is good and rate is reasonable, however, there are other hotels also that are cheap but good in service. Thanks

Had a 4 nights stay here since it's budget for the mini suite, & near to the malls. Cleanliness is average, front desk staff my friends and I encountered are actually friendly and they do smile and chat with us... Location is good, just that the traffic is really bad, congested. Be careful when walking to the local market and malls which are just walking distance away. My only complaint is that during our first night, it was really noisy as there was a group of people making a fuss or arguments nearby till very late... then around 4am there is a rooster sounding the wake up alarm. Somehow, the 2nd night the group of people noise managed to end earlier and subsequently quiet down.

If all you need is a decent room close to the shopping area of Bangkok then go for it, but if you need a helpful desk person, a balcony that isn't permanently locked or wifi suitable for doing anything I'd go elsewhere. Desk person refused to give directions, or get a fork my mom a fork saying "kitchen closed" . The room has a balcony, but somehow the lock has been drilled out or something? either way you can't go on to it. Wifi sucks. There is a hole in my sheet. Loud air con unit. No ammenities in the room other than a small fridge and a tv. no kettle, no desk, no bathroom things other than towels. Plus side: comes with toilet paper. Also stayed at the Citin hotel in the area and it was wayyyy nicer and the staff were great! Go there!

Nice and friendly reception. Clean room, good wifi. Same breakfast every day, just one menu changing each day. Near Phaya Thai BTS Station and Pratunam Market so easy to find food at night or shopping.

Have been in this hotel for more then 6 times..this time its the worst room we got with a toilet flash that doesnt work..and the room is terrible.. but i ddnt complain.. 2nd day housekeeping left damaged towels and no face towels were replaced on the second day... the drinking glass kept in the room had cracks in them.. we always see visotors come and leave other rooms... so i had no clue we had to ask the reception for permission... had a friend visiting us for iftar.. so i went down and asked the lady in reception to give new glasses as we were fasting and we had brought watermelon juice from a vendor not packed in cups but in a water bottle..and some food from outside.. but she was very rude and asked whats wrong with the glasses in the room and there were no more glass when clearly i could see it in the lobby infront of her..and will give glass next day.. i told her we will be checking out early morning.. her issue was why we have a visitor and when he came.. i was so pissed off to see the smirk on her face to see me so unhappy..i think she has an issue with my colour or religion.. i thanked her for the wonderful service and left... never coming back to this place ever... grand watergate you guys have lost some loyal customers who have been coming here every month for a week for the last 6 months.... crappy customer service was why you lost us.. i know you will not give a damn as customers will always keep coming...never mess with someone who is fasting.. PS i guess the houskeeping wasdone by some blind thai lady as she ddnt notice the towel was torn and very old... amazing

Oh my. Oh my goodness. Where do I even begin...? This hotel is where I would go if I wanted to break up with someone but wanted them to initiate it. Basic toilet amenities (hair dryer, toothpaste, toothbrush, shaver) not provided. No tissue box provided in room, too. Oh, and no eating was allowed in our room. (?!) Air-conditioner was loud, preventing us from having good quality sleep. Considering that we were here only at night to rest, this was a huge annoyance. The Wi-Fi here was weak. WEAK. Enough said. The staff here barely spoke English. To be fair, we can't expect them to be able to speak English, but if you are worried about communication and don't speak Thai, please find other hotels. I can't believe I had to play a game of charades just to ask them to fix the heater. The power sockets and heater weren't working suddenly on the second day. We had to complain to get them to fix it. What was the breakfast? Why even bother having the breakfast like this? I can't imagine anyone who would be willing to pay for this spread. When we came back late to the hotel one night, the receptionist looked at us with disdain, like we were trespassing, and asked us in a very confrontational manner what our room number was. Why be so aggressive? It's not like we would enter this hellhole if we were bound by our booking to stay here. Here's the cherry on the icing on the cake. LAUNDRY. On their website, they stated that they provided laundry services. Hence, we packed lighter, thinking we could pay for laundry services. Unfortunately, when we approached the receptionist, she was clueless about the laundry service. She couldn't tell us how much would be charged, she couldn't tell us when we could get our clothes back. What was worse was that the receptionist even told us to look for laundromats outside, without even telling us where exactly the nearest laundromat was. Sadly, the night before our checkout we asked for our clothes. They were left in the same corner for 2 days. Untouched, unwashed. They said we could have gotten it back that night. Why even?! End rant.

First time visit bangkok and stayed at this hotel. The hotel seems old but not bad. The twin bed room is not small, toilet is very clean ❤ becarefull if you back to the hotel at night, the road is dark. Near pratunam market , platinum fashion mall, pantip plaza. Far from bts, you have to walk 20-30 minutes, when you walk to bts, you will see central world mall, big C supermarket ( buy bento here, cheaper than other place), and siam paragon.

If I could suggest something to this hotel it will be kindly encourage the staffs to be more friendly and to show smile or happy-to-help face to the guests. The staffs indeed helped me with direction and they also speak English, however they lack of hospitality. I saw one of the staffs smiling as a farewell to me after staying for 4days in this hotel, but I rarely saw them smiling on the other day. When I asked​ question, indeed they answered my question however they didn't look at me and replied my question while doing something else. Location is okey, 950m or 10-15mins walking distance to Ratchathewi train station (depends on your own pace). Another station nearby is Phaya Thai however I never tried this station before. There is halal restaurant (Tastyfood Restaurant) just next to the hotel which has relatively good price with big portion and nice taste. There are also thai massage parlors around the hotel, you can just choose one of them and have a message there before go back to the hotel after a long adventurous day. Nearby attraction is Platinum Fashion Mall/Pratunam Market in 650m or around 10mins walking distance. There are also 7-11 and money changer nearby this hotel, kindly ask to the reception if you need direction. Room is spacious and clean yet there is no iron/hair dryer, I'm not sure whether they are available by request. Lift is available however it is quite small so if you bring big luggages you might have to wait until it is not occupied by other guest. If you are grab rider, no worries, location is easily find by the GPS.

Walking distance to Pratunam market, 7-eleven, family mart, Platinum Mall, but a bit far from sky train, and must be careful when walk back to hotel at night, pass by a dark alley, better dun walk alone. No hair dryer at room, must be request from front desk, and must be request early. when i check in after 6pm , i request from them, they said no more available, then next morning request again, they just give to me. Housekeeping will enter to the room to clean the room without get permission from us. so must be careful of the valuable stuff. i rather spend more extra 200-300 baht, can get more better hotel in this area.

49/29 Petchburi Road, Petchburi 15 Bangkok Bangkok

Hotel highlights

  • Walking distance to Pratunam Market and Suan Pakkard Palace
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Pathumwan, Grand Watergate Hotel is a leisurely stroll from popular sights such as Pratunam Market and Suan Pakkard Palace. This 79-room, 3-star hotel welcomes guests with a restaurant, free in-room WiFi, and free self parking. Temple of the Emerald Buddha and Grand Palace are also near this Bangkok hotel.


This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 7 AM to 10 AM.


All 79 air-conditioned rooms feature refrigerators, minibars, and free bottled water. Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Rooms also include phones.

Property features

Guests of Grand Watergate Hotel have access to free WiFi in public areas. If you plan to drive, free parking is available. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables.

Reviews from Trip Advisor

Trip Advisor aggregated rating

58.0% of guests recommend this hotel

Total of 161 reviews