Chatrium Hotel Riverside Bangkok

Dear Guest, Greetings from Chatrium Hotel Riverside Bangkok. May I begin by offering a heartfelt personal apology regarding your stay and those elements which led you to award us an “below average” score. As Resident Manager I am not going to make excuses for your time with us and can only say how truly sorry I am that your recent experience did not live up to your expectations. Your review was especially disappointing to read given the fact that you have been one of our valued repeating guest over the years and these service lapses in our usual stringent standards is not what you rightfully expect from a hotel such as ours. I am not going to offer meaningless platitudes about “your comments will be taken seriously” and “we will improve” as I have arranged an immediate meeting with my senior departmental managers to cover your review on a point by point basis and the action I expect to be carried out without exception to rectify the points you raised. May I end by saying that it would be deeply regrettable if you chose not to stay with us again and we hope you give us another opportunity to prove to you that at Chatrium Hote Riverside Bangkok our guests’ comments are given the fullest attention they so rightly deserve. Yours sincerely, Chatchawan Napawan Resident Manager Chatrium Hotel Riverside Bangkok

Dear Guest, Greetings from Chatrium Hotel Riverside Bangkok. May I say how much I deeply appreciate you considering us a great choice among the hundreds of hotels available in Bangkok and it was our pleasure to be of service to you during your recent trip to Bangkok. My entire team and I are very happy to read that you had a satisfying experience at our hotel and we hope we left you with some lasting memories of your experience in Thailand. We are looking forward to seeing you again at our hotel in the not too distant future where you will be assured a very warm Chatrium welcome. Yours sincerely, Chatchawan Napawan Resident Manager Chatrium Hotel Riverside Bangkok

Dear Guest, Greetings from Chatrium Hotel Riverside Bangkok. May I begin by thanking you for choosing Chatrium Hotel Riverside Bangkokand for taking the time to complete a review. Your feedback is important to us as it allows us to ascertain where we are meeting or exceeding our guests’ expectations and, equally importantly, attend to any issues they may experience during their stay. I would also like to thank you for the very kind comments you made about our property with regard to us being a great hotel with very friendly staff. I was, however, extremely concerned to learn of your illness which you attributed to the food you ate in the hotel. we operate under the strictest of health and hygiene conditions, with multi-point checklists at every stage of the delivery, storage, food handling, preparation and serving of our food and, despite an initial investigation by my management team, nothing untoward whatsoever was discovered on the day in question which may have caused you to fall ill. If I might add we had several guests during that time who dined on dishes prepared from the same batch of ingredients as yourself and have received no other reports of guests suffering similar symptoms. Nevertheless, my Executive Chef will be closely monitoring the situation and may I thank you for bringing it to our attention. Additionally, if possible, I would like you to contact me directly with exact incident details in order that a more thorough investigation can be completed. We can then take the opportunity to address any concerns and further improve and enhance our procedures and service and ensure such issues never happen again.May I end by saying that I hope this incident did not mar your stay to any great extent, as we would dearly enjoy the pleasure of your company again on your next visit to Bangkok and hope to see you again. Best regards,

Dear Guest, Greetings from Chatrium Hotel Riverside Bangkok. Thanks for choosing Chatrium Hotel Riverside Bangkok and review your stay on this channel. We are more than delighted to know that you enjoyed your time with us. We truly appreciate your custom and hope on your next visit to Bangkok we may have the pleasure of welcoming you once again to Chatrium Hotel Riverside Bangkok. Yours sincerely, Chatchawan Napawan Resident Manager Chatrium Hotel Riverside Bangkok

Dear Guest, Thank you so much for selecting Chatrium Hotel Riverside Bangkok as your residence while you are in Bangkok trip recently. We are delighted to learn that you enjoyed your stay with us and the cleanliness of our guest room meet with your expectation. Please rest assured that your positive feedback will be shared with the entire team of the hotel. It is through feedback such as yours that assists our team to monitor and fine-tune our facility and service experiences. Thank you once again for your kind feedback. Meanwhile, our entire staff and I very much look forward to the immense pleasure of welcoming you back to your Bangkok home for another memorable visit by the River of Kings. Yours sincerely, Chatchawan Napawan Resident Manager Chatrium Hotel Riverside Bangkok

Dear Guest, Greetings from Chatrium Hotel Riverside Bangkok. Wow, what a wonderful and encouraging review. We couldn't be more happy to read about your satisfying time at our hotel and that we were able to provide you with such an incredible and memorable experience. We are looking forward to welcoming you back soon to Chatrium Hotel Riverside Bangkok for another remarkable stay. Yours sincerely, Chatchawan Napawan Resident Manager Chatrium Hotel Riverside Bangkok

Dear Andrew, Greetings from Chatrium Hotel Riverside Bangkok. First and foremost we would like to thank you for having stayed with us and for taking the time to write a review here on this channel. We are delighted to hear that you had a fully satisfying time with us. We really hope your plan will soon bring you back to Bangkok to revisit us as we would love to have the pleasure of welcoming you back as our valued guest. Yours sincerely, Chatchawan Napawan Resident Manager Chatrium Hotel Riverside Bangkok

Dear Barney, Greetings from Chatrium Hotel Riverside Bangkok. I would like to offer my most heartfelt thanks for the kind words you posted on this platform regarding your stay. My team put their best efforts into providing our guests with the true Chatrium experience and your positive comments only encourage both them and myself to strive to offer you the warmest welcome we possibly can. We would be delighted if we could have the pleasure of your company once again on your next visit to Thailand. Yours sincerely, Chatchawan Napawan Resident Manager Chatrium Hotel Riverside Bangkok

Dear Guest, Greetings from Chatrium Hotel Riverside Bangkok. Please allow me to take this opportunity to sincerely thank you for your feedback regarding your stay at Chatrium Hotel Riverside Bangkok. I am delighted to read that you had another wonderful time and that our facilities and services could enhance your stay. We are looking forward of having the pleasure of your company once again on your next visit to Thailand. Yours sincerely, Chatchawan Napawan Resident Manager Chatrium Hotel Riverside Bangkok

Dear Marshall, Greetings from Chatrium Hotel Riverside Bangkok. First and foremost, thank you for taking some of your precious time to write a review on this platform and share the experience of your stay at our hotel. We are delighted to hear that you had a satisfying time with us. We look forward to welcoming you back again with us and offers, and our associates will be more than happy to serve you. Yours sincerely, Chatchawan Napawan Resident Manager Chatrium Hotel Riverside Bangkok