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Centara Grand at CentralWorld

5.0 out of 5.0

Recent guest reviews

For more than $100 per night, I didn't get to the executive floors. I had a great view of the roof top of the ZEN and hotel's swimming pool. However the room shows sigh of aging.

Their check-in time is 3PM (an hour later than most hotels), and when we arrived at 3PM they said we cannot check-in until 4PM because they have not cleaned the rooms yet. This is in spite of us calling them ahead of time and telling them we will be coming in for an early check-in of 1:30PM. The hotel is somehow rated as 5-star but we absolutely did not experience 5-star service. The people at the front desk were not polite, nor helpful. The rooms were not great either, and the room rates are high compared to adjacent hotels. We booked this hotel because a friend recommended it. We were in Bangkok for medical reasons and the hospital advised us that we needed to stay in Bangkok for another day. When we asked the hotel to re-book us for one more night, they told us that it is possible but wanted to charge us more than twice the amount we originally paid for the rooms per night. We explained our situation that we are here for medical purposes and ask if there's anything they can do to accommodate us, but to no avail. Upon check-out, we requested to have a late checkout (2PM) since they checked us in late and we will be at the hospital until around 12:30. They suggested we check-out at 10:00am before we leave and head to the hospital. We moved to another hotel in the vicinity and experienced the right hotel treatment. We were greeted by friendly helpful staff and even offered free welcome drinks. Check-in was on time! Room were better, rate was much cheaper.

Great location for shopping and amazing services. Staff are friendly and very well trained. Room service was great! Amazing view from the room. Convenient to walk to shopping areas. Right next to MRT.

Arrival was confusing to find entrance to hotel. Then lobby was on 23rd floor. Needed to change elevators. But it was ok. I actually liked it to keep people out. Convenient to century world shopping.

The hotel exceeded my expectations. The only issue was it was a little far from where my meeting were planed. I would stay here again.

Staff did not leave towel (of couse a mistake)but have to wait for it....bed not confortable ....wifi ok...location wonderful...all areas very clean and elevator fast and enough qty of them...guess there are many better options...but if your main is shopping it is a great place...just take lift to shopping mall..

Everyone at the hotel was so helpful. The breakfast buffet was awesome every morning. There is a bar right on the beach where you can have a drink and watch the long boats go by. The only thing I would've liked would've been free wifi, but you had to pay if you wanted to use it.

Very good location, nice pool, good restaurants. Rooms: the fictures show signs of use and could be cleaner. Long check-in process. All in all, 3.5 or 4 star at the most, but worth the money.

The location is excellent, but comaparing to its price, the hotel is little not worth to stay in Bangkok, since Bangkok has lots of hotels cheaper and nicer to choose from.

Good in general although the staff has a poor service attitude and not very knowledgeable. Very expensive internet service which unconceivable in a business oriented hotel.

What a nice luxury hotel! Definitely worth the stay while you are in Bangkok. They offer many conveniences by way of spa, shopping and food. The mall is connected to the hotel and is centrally located near other shopping areas as well, namely the SIam Paragon shopping mall.

999/99 Rama 1 Road Bangkok Bangkok

Located in Bangkok City Centre, Centara Grand at CentralWorld is within a 10-minute walk of popular sights such as Siam Paragon Mall and Pratunam Market. This 505-room, 5-star hotel has a full-service spa along with an outdoor pool and free in-room WiFi. It's in central Bangkok and also close to Grand Palace and Temple of the Emerald Buddha.


Dining

There are multiple options for onsite dining with 4 restaurants, including The World, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

The 505 rooms are soundproofed and have an array of amenities, including refrigerators, minibars, and free newspapers. Flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other amenities include free bottled water, safes, and phones.


Property features

Guests of Centara Grand at CentralWorld enjoy a full-service spa, an outdoor pool, and a fitness center. Free valet and self parking are available, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, an outdoor tennis court, and free WiFi in public areas.

Room options

Deluxe world

King 1 | Sleeps 3

World Club

King 1 | Sleeps 2

World Club Deluxe

Full 2 | King 1 | Sleeps 3

Executive Suite, 1 King Bed

King 1 | Sleeps 3

Guest reviews for Centara Grand at CentralWorld

Everyone (3) Couples (3) Business (3) Family (1) Other (1)
3

great location but overpriced for its condition

Everyone

For more than $100 per night, I didn't get to the executive floors. I had a great view of the roof top of the ZEN and hotel's swimming pool. However the room shows sigh of aging.

By on Jan 7, 2017

2

high price, not a very pleasant experience

Everyone

Their check-in time is 3PM (an hour later than most hotels), and when we arrived at 3PM they said we cannot check-in until 4PM because they have not cleaned the rooms yet. This is in spite of us calling them ahead of time and telling them we will be coming in for an early check-in of 1:30PM. The hotel is somehow rated as 5-star but we absolutely did not experience 5-star service. The people at the front desk were not polite, nor helpful. The rooms were not great either, and the room rates are high compared to adjacent hotels. We booked this hotel because a friend recommended it. We were in Bangkok for medical reasons and the hospital advised us that we needed to stay in Bangkok for another day. When we asked the hotel to re-book us for one more night, they told us that it is possible but wanted to charge us more than twice the amount we originally paid for the rooms per night. We explained our situation that we are here for medical purposes and ask if there's anything they can do to accommodate us, but to no avail. Upon check-out, we requested to have a late checkout (2PM) since they checked us in late and we will be at the hospital until around 12:30. They suggested we check-out at 10:00am before we leave and head to the hospital. We moved to another hotel in the vicinity and experienced the right hotel treatment. We were greeted by friendly helpful staff and even offered free welcome drinks. Check-in was on time! Room were better, rate was much cheaper.

By on Dec 8, 2016

4

wonderful time in bangkok!

Everyone

Great location for shopping and amazing services. Staff are friendly and very well trained. Room service was great! Amazing view from the room. Convenient to walk to shopping areas. Right next to MRT.

By , from USA on Sep 19, 2016

Review comment responded on Dec 26, 2016

Dear guest, We cherish your commendation regarding our service very much. We hope you will return again soon. Best regards, Quality Manager

4

great location

Couples

Arrival was confusing to find entrance to hotel. Then lobby was on 23rd floor. Needed to change elevators. But it was ok. I actually liked it to keep people out. Convenient to century world shopping.

By on Sep 22, 2015

5

nice stay in bangkok

BusinessTravelers

The hotel exceeded my expectations. The only issue was it was a little far from where my meeting were planed. I would stay here again.

By on Apr 16, 2015

5

awesome exotic getaway

Couples

Everyone at the hotel was so helpful. The breakfast buffet was awesome every morning. There is a bar right on the beach where you can have a drink and watch the long boats go by. The only thing I would've liked would've been free wifi, but you had to pay if you wanted to use it.

By on Nov 30, 2014

4

not quite 5 star but worth the money

BusinessTravelers

Very good location, nice pool, good restaurants. Rooms: the fictures show signs of use and could be cleaner. Long check-in process. All in all, 3.5 or 4 star at the most, but worth the money.

By on Apr 3, 2013

4

accpeted 5 star hotel

Families

The location is excellent, but comaparing to its price, the hotel is little not worth to stay in Bangkok, since Bangkok has lots of hotels cheaper and nicer to choose from.

By on Mar 21, 2013

4

good for business

BusinessTravelers

Good in general although the staff has a poor service attitude and not very knowledgeable. Very expensive internet service which unconceivable in a business oriented hotel.

By on Mar 29, 2012

4

centara grand at centaraworld

Couples

What a nice luxury hotel! Definitely worth the stay while you are in Bangkok. They offer many conveniences by way of spa, shopping and food. The mall is connected to the hotel and is centrally located near other shopping areas as well, namely the SIam Paragon shopping mall.

By on Jan 17, 2011