Bangkok Palace Hotel4.0 out of 5.0
Recent guest reviews
I had a great stay in this hotel, special mention for the attentive service at the front counter and the bell boys assisting me with taxis. Great location, you can walk to busy shopping district. Rooms were clean, breakfast had many options. I will be back again.
Very good. The hotel is located in downtown Bangkok about 600 from the tourists areas. Walking distance to the Neon open market, Starbucks, platinum and Electronic Mall,IT. A good tip would be to walk a few blocks away from the hotel if you want to grab a well priced taxi or tuk-tuk. Good location.
WORST hotel- bed bugs, cockroaches, swimming pool is not maintained well, very old furniture, and enforced rules and regulations, not at all maintaining 4 stars standards. We stayed on 4th and 5th Sep 2017. Could not sleep due to bud bugs biting. Deepumon
Nice big rooms, nice pool, feels like a Sovjet style hotel : basic, clean, no thrills, indifferent staff, good breakfast. Located in the shopping area of the city, busy with lot of restaurants, shops & malls I kinda liked .
Despite the not so nice area it is in the Bangkok Palace Hotel is very nice. The staff are helpful and friendly and the breakfast buffet is very big with a great choice of food. We particular liked the Thai food. The pool bar on the three floors has great view of the city and very nice Jim. The monitors really were the best ones I had whilst in Thailand. I would happily stay there again.
We have been accepted friendly by ปกรณ์เกียรติ The room is really big and comfortable. The lobby is really big and clean. Also the pool is nice and great view over there. I am really appreciate to have a night here.
First impression when talking with operator was not good. Called to hotel to check our booking, the call was answered by a female staff who couldn't speak english so she passed the call to a male staff. He was rude when answered the call and just hang up despite the conversation yet to be finished. However, the "check in" & "check out" at front desk is ok. Room quite dim. Foods not bad. Great location.
I hope I able to rate a 0 star for this hotel. Honestly I'm deeply disappointed with the services provided by the hotel staff especially in the restaurant, they treated all "yellow-skin" tourists as "tourists from China". Why we mentioned so? She communicated with us in Mandarin Chinese which we hardly understand. If you would like yo experience how bad people's manners can be? You may book this hotel and experience it yourself ;) Here's the case:- We asked for hot water politely from the restaurant and the lady in reception expelled us just like the way she expelled beggars. By then, we patiently told her we can pay for it. She just walked away and despised us without any reason. There were not provided with reasonable care and skills. How can the staffs treated their guests with contempt. We are truly disappointed and disheartened with the services received.
There were no toothbrush and toothpaste provided, so it actually caused some inconvenience to us. The hotel actually located quite far from the centre of Pratunam, we actually need to walk for quite a long time to reach the nearest market, Neon market. The train station was not located near to the hotel either, the nearest station will be Ratcharaprop station. Btw, the breakfast buffet was decent and nice.
The only positive thing about this hotel is the location and its near only to shopping malls 20 or 30 min walking or more.The surrounding streets are busy day and night and hot. The staff didn't welcomed me warmly when i entered the room i killed a cockroach in the toilet and was disgusting for a 4 star hotel. The breakfast was average i didn't use the pool all furniture made of wood and old fashioned the bath tube doesn't drain the water and it stayed long so that i couldn't take a nice bath.i killed cockroaches every day in the toilet. The management should change the furniture to stone and must do sth because they try hard
Reviews from Trip Advisor
38% of guests recommend this hotelTotal of 1594 reviews