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Hilton Bandung

5.0 out of 5.0

Recent guest reviews

I have to admit that when I first booked the Hilton Bandung for a business trip, my expectations were not very high. The rate seemed too low to believe it would be a quality experience. I was happy to learn that I was wrong. Most of all, I credit my surprisingly great experience to the hotel staff’s high customer service ethic. At all times the staff showed nothing but smiles and they usually addressed my by name. I’ve stayed at a lot of hotels in my life and the hotels that display the personal touch I experience here are few and far between. They arranged travel to my workplace as flawlessly as anyone could, considering the uncertainties of Bandung traffic. On several occasions, I ran into the General Manager (Kevin) who expressed genuine curiosity about the quality of my visit and asked several questions about how my stay could have been improved. If there was ever a manager that cared about the customer service experience of his business, Kevin is a superstar. The hotel décor is modern and has an atmosphere like a small oasis among the traffic chaos outside. The restaurant hosts a very nice breakfast buffet with lots of options to choose from. There are two options for dinner at the main restaurant and the Fresco restaurant by the pool. The menus are not exactly extensive, but both suited my needs just fine. The executive lounge also offers some finger foods during happy hour that can be stretched into a light meal. The fitness facility had everything I needed for a good workout and spa services are available, although I did not partake in those. My room was maintained impeccably clean. The bed was comfortable and there was plenty of room to spread out and work. Wifi was fast and I never lost a signal. The bathroom was very spacious, modern, clean, and amenities were just right. They provided a couple bottles of water each day, which was nice, as I was reluctant to drink tap water. The only suggestion I have is to request a room that faces the pool if you are a light sleeper. The call for prayer sounds at about 4:30am every day and you can hear it clearly on the side of the hotel facing the city. It didn’t bother me as I was awake nearly every day around that time anyway due to jetlag. On my last day, several of the staff asked me when I would return. As my travels to the area depend entirely on the business, I couldn’t say when or if I would return. The smiles faded slightly when hearing that, showing an endearingly genuine desire to please. The best I can do right now is give this hotel my highest possible recommendation for a trip to Bandung.

we stayed there for 5 days 4 nights and overall it was an excellent stay.hotel room was huge,the hotel staff were friendly,breakfast was excellent and everything was almost to perfection.a special thanks to mr furgon and mr hendi rohendi for the special assistance and services. thumbs up and keep it up hilton hotel.we will definitely come back next time.

We stayed at the hotel over the weekend. The room has two spacios queen bed size and connected with other room through the door. The breakfast at Purnawarman restaurant also included and it is very nice.

From the seamless check in experience, to the little Hilton amenity, the breakfast buffet, warm hospitality and everything!! No words can express how much we enjoyed our stay here..Thank you for all the arrangements! Hilton Bandung, the whole team was by far the best I have come across..impeccable service! Even my little boys love it there and they want to come back to stay..Definitely coming back to Bandung soon! Please keep up the good work! Your warm hospitality really makes us feel truly at home during our stay..

Room here is clean, spacious & luxurious! Most importantly the staffs here are so friendly & will go the extra miles to make you feel warm & comfortable ❤️❤️❤️ Highly recommended to stay in this hotel!

Extremely efficient, friendly and responsive staff team led by Mr Kevin Girard. Smooth and effortless check-in to our executive room on the non-smoking floor. Room had 2 comfortable queen beds sufficient for our family of 3 (although it will fit 4 adults as well); all the standard amenities and blessed with a gorgeous view of the pool and mountains in the distance. (I believe it is worth the extra expense). Outdoor pool has a most picturesque view of the moutains in a distance. Extensive breakfast buffet spread at Purnawarman restaurant, both local and western offerings were available. Creative barista who churns out classic and original coffee concoctions (if you ask him). Restaurant staff like Dini & Aldhi treat you with great hospitality. Endah, from Magic services, was particularly responsive to our requests (e.g. like an electrical adaptor which she personally delivered to us). The Hilton is located within walking distance of mega mall 23 Paskal Hypersquare with a range of indoor and outdoor dining options; also quite central to most major attractions and factory outlets and shopping malls. Highly recommended hotel with no reservations at all for both business and leisure travellers.

Stayed 2 nights for Business trip. The hotel is beautiful and immaculate. Large rooms with all amenities. Great breakfast buffet with lots of options but missing classic English breakfast which is not a problem for me but just mentioning. I had an issue with my luggage that Hilton reception, particularly Ferry, help me sort out very efficiently: while checking out at reception, the bell boy asked to get my suitcase from me for which I assumed was loading it in the car waiting for us outside the entrance door. To my surprise he did not do it and we left without the suitcase. I should have checked but I could not understand why the bell boy would take it from me then (?). In any event, it was too late to go back to Bandung to collect the suitcase so Ferry kindly organised for a taxi to take the suitcase from Bandung to Jakarta. It was extremely helpful to have him organise this and I really appreciate it. All in all, great hotel.

From the person who opens the door of your taxi to the cleaners, the HIlton Bandung wins on service levels. Stayed twice in two different rooms. One of the rooms had the old style hairdryer that is attached to the wall and really hard to keep in the on position and the wall socket in the study area was coming off the wall. The other room was good, the hairdryer was ionic and powerful. Well located near the modern 23 Paskal shopping centre/mall and cool shops leading all the way up to it. Can be bait noisy with the train line just outside. Pool is fabulous and good for lap swimming. Spa treatment ladies were very professional. Breakfast had the best cappuccinos on order included and freshly squeezed juices in small glasses. Tours can be organised for the same price as a tour agency so why bother leaving the hotel?!! Beds could have been a bit more comfortable for a Hilton, they lacked the pillow top feel and memory foam, because I always pull back the sheets to look at the mattress!

The restaurant are very clean, the food so tasty!! Thankyou mas agus (barista) u serve great coffee. Mas jojo (tarjo) u're so kind! Love staying here! The room soo big,clean. So strategic if u come to bandung with train bcs its near bandung station

It’s my first time visited a Hilton property. this hotel has a strategic location just walking distance from Bandung train station, and next to new shopping mall Paskal Hypersquare. There are many restaurants and snacks gift shop (such as Kartika Sari, Mayasari) around the hotel, it is just about 5 minutes walking distance. Btw, i Stayed here just for 1 night, check in process was very smooth and easy, the receptionist was very helpful and friendly. my king executive rooms are spacious, clean and comfortable. The bathroom is also spacious with bathtub. For the breakfast, they has great variety of menus and all of them are delicious! Love it. And I also very impressed with the personal greeting upon my breakfast by the General Manager Mr.Kevin, thanks to Mr.Kevin. I had a dinner too at the purnawarman restaurant, the food was delicious and there was live music on some nights. They have fresco restaurant too beside the pool. Overall very good Hilton, I really enjoyed my stay. See you soon

Jl. HOS Tjokroaminoto No. 41-43 Bandung West Java

Hotel highlights

  • Free parking
  • Onsite dining
  • Spa
  • Outdoor pool

Hilton Bandung places you within a 10-minute stroll of Santosa Hospital and Istana Plaza. This 186-room, 5-star hotel welcomes guests with 2 restaurants, a full-service spa, and an outdoor pool. In central Bandung, the hotel is also close to Pasar Baru Trade Center and Landmark Building.


Dining

Enjoy dining at one of 2 onsite restaurants including Purnawarman, which specializes in international cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, a buffet breakfast is available for a fee.


Rooms

All 186 air-conditioned rooms provide minibars, coffee makers, and free bottled water. 37-inch LCD TVs come with cable channels, and guests can stay connected with WiFi. Select Comfort beds grant a restful night's sleep, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other amenities include safes, phones, and ironing boards.


Property features

Guests of Hilton Bandung enjoy a full-service spa, an outdoor pool, and a 24-hour fitness center. There's free parking, and an airport shuttle (available 24 hours) for USD 26 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and WiFi in public areas.

Reviews from Trip Advisor

Trip Advisor aggregated rating

88.0% of guests recommend this hotel

Total of 1567 reviews