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Nusa Dua Beach Hotel and Spa - Handwritten Collection

5.0 star property

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Photo gallery for Nusa Dua Beach Hotel and Spa - Handwritten Collection

3 bars/lounges, swim-up bar, poolside bar
Creator video - submitted by travel with me
Interior
4 restaurants, breakfast, lunch, dinner served; international cuisine
4 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Kawasan Pariwisata Nusa Dua Lot North 4, Nusa Dua, Bali, 80363
  • Place, Bali International Convention Center
    ‪3 min walk‬
  • Place, Bali Nusa Dua Convention Centre
    ‪4 min walk‬
  • Place, Bali Collection Shopping Centre
    ‪9 min walk‬
  • Airport, Denpasar (DPS-Ngurah Rai Intl.)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room For Three

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room For Three

  • Sleeps 3

View all photos for Deluxe Room For Four

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room For Four

  • Sleeps 4

View all photos for Family Room with 1 king-size bed and 1 single bed

Family Room with 1 king-size bed and 1 single bed | Premium bedding, minibar, in-room safe, individually decorated

Family Room with 1 king-size bed and 1 single bed

  • Garden view
  • 484 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Palace Club Room with 1 king-size bed

Palace Club Room with 1 king-size bed | Premium bedding, minibar, in-room safe, individually decorated

Palace Club Room with 1 king-size bed

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 603 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room with 1 king-size bed and 1 bunk bed

Family Room with 1 king-size bed and 1 bunk bed | Premium bedding, minibar, in-room safe, individually decorated

Family Room with 1 king-size bed and 1 bunk bed

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 517 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Palace Club Room with 1 king-size bed, Lagoon Access

Palace Club Room with 1 king-size bed, Lagoon Access | Premium bedding, minibar, in-room safe, individually decorated

Palace Club Room with 1 king-size bed, Lagoon Access

  • Garden view
  • 603 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Palace Club Room with 2 single beds

Palace Club Room with 2 single beds | Premium bedding, minibar, in-room safe, individually decorated

Palace Club Room with 2 single beds

  • Garden view
  • 603 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Palace Club Room with 2 single beds, Lagoon Access

Palace Club Room with 2 single beds, Lagoon Access | Premium bedding, minibar, in-room safe, individually decorated

Palace Club Room with 2 single beds, Lagoon Access

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 603 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Palace Club Suite with 1 king-size bed

Palace Club Suite with 1 king-size bed | Premium bedding, minibar, in-room safe, individually decorated

Palace Club Suite with 1 king-size bed

  • Garden view
  • 861 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Palace Club Suite with 2 single beds

Palace Club Suite with 2 single beds | Premium bedding, minibar, in-room safe, individually decorated

Palace Club Suite with 2 single beds

  • Garden view
  • 861 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Room, 1 King Bed

Premium bedding, minibar, in-room safe, individually decorated

Premier Room, 1 King Bed

8.8 out of 10
Excellent
(5 reviews)
  • Garden view
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Twin Beds

Premier Room, 2 Twin Beds | Premium bedding, minibar, in-room safe, individually decorated

Premier Room, 2 Twin Beds

  • Garden view
  • 431 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Premium bedding, minibar, in-room safe, individually decorated

Superior Room, 1 King Bed

8.2 out of 10
Very good
(11 reviews)
  • Garden view
  • 366 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Premium bedding, minibar, in-room safe, individually decorated

Superior Room, 2 Twin Beds

  • Garden view
  • 366 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | Premium bedding, minibar, in-room safe, individually decorated

Family Room, Multiple Beds

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room

  • Sleeps 3

View all photos for Palace Club Room

Premium bedding, minibar, in-room safe, individually decorated

Palace Club Room

  • Sleeps 3

Palace Club Suite

  • Sleeps 3

View all photos for Premier Room

Premium bedding, minibar, in-room safe, individually decorated

Premier Room

  • Sleeps 3

View all photos for Family Room

Premium bedding, minibar, in-room safe, individually decorated

Family Room

  • Sleeps 2

View all photos for Palace Club Lagoon Room

Premium bedding, minibar, in-room safe, individually decorated

Palace Club Lagoon Room

  • Sleeps 3

View all photos for Palace Club Lagoon Suite

Premium bedding, minibar, in-room safe, individually decorated

Palace Club Lagoon Suite

  • Sleeps 2

View all photos for Agung Suite

Living area | 40-inch plasma TV with digital channels, TV, Netflix

Agung Suite

  • Sleeps 4

View all photos for Nusa Dua Suite

Premium bedding, minibar, in-room safe, individually decorated

Nusa Dua Suite

  • Sleeps 4

About the neighborhood

Nusa Dua

Located in BTDC, Nusa Dua Beach Hotel and Spa - Handwritten Collection is within a mile (2 km) of popular sights such as Nusa Dua Beach and Bali Collection Shopping Centre. This 382-room, 5-star hotel welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 4 restaurants.

What's nearby

  • Bali International Convention Center - 3 min walk - 0.2 miles
  • Bali Nusa Dua Convention Centre - 4 min walk - 0.3 miles
  • Samuh Beach - 4 min walk - 0.3 miles
  • BIMC Hospital Nusa Dua - 7 min walk - 0.4 miles
  • Bali Collection Shopping Centre - 9 min walk - 0.5 miles

Getting around

  • Ngurah Rai Intl. Airport (DPS) - 39 min drive

Restaurants

  • ‪Kwee Zeen - ‬10 min walk
  • ‪Tamarind Kitchen & Lounge - ‬3 min walk
  • ‪Arwana - The Laguna Resort & Spa - ‬6 min walk
  • ‪De Bale Lounge & Bar - ‬4 min drive
  • ‪Seasonal Tastes - ‬5 min walk

About this property

Nusa Dua Beach Hotel and Spa - Handwritten Collection

Guests of Nusa Dua Beach Hotel and Spa - Handwritten Collection have access to a full-service spa, 3 outdoor pools, and a children's pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for IDR 406000 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this beach hotel include a gym, a sauna, and outdoor tennis courts.
40-inch plasma TVs come with digital channels and Netflix, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Balconies or patios, minibars, and coffee makers are other standard amenities.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Nusa Dua Spa has 11 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: IDR 405,000 for adults and IDR 202,500 for children
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Maguro Asian Bistro
  • Rajas Balinese Cuisine
  • Tamarind Mediterranean
  • Wedang Jahe

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Library
  • Playground
  • Racquetball/squash
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • Business center
  • Conference center (4,349 square feet of space)

Outdoors

  • Barbecue grill
  • Beach loungers
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1983
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch plasma TV with premium digital channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Please note: Club Room bookings include access to the Club Lounge for guests age 13 and older. A USD 60 per day fee applies to each child age 5-12.There is no charge for children under 5 years old.

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 5 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for IDR 900000 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately IDR 405000 for adults and IDR 202500 for children
  • Airport shuttle fee: IDR 406000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: IDR 406000 (one-way), (up to 12 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 900000 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-11:00 PM
  • Check-out: noon
  • Minimum check-in age: 15
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.
Property Registration Number 8120117012494

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Hotel Nusa Dua Beach
Nusa Dua Beach
Nusa Dua Beach Hotel
Sofitel Bali Nusa Dua Beach Resort
Nusa Dua Beach Hotel And Spa
Nusa Dua Beach Hotel Nusa Dua
Nusa Dua Beach Hotel & Spa Bali
Nusa Dua Beach Resort
Nusa Dua Beach Hotel Spa

Frequently asked questions

Are free cancellation options available at Nusa Dua Beach Hotel and Spa - Handwritten Collection?

Nusa Dua Beach Hotel and Spa - Handwritten Collection provides free cancellation on select room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at Nusa Dua Beach Hotel and Spa - Handwritten Collection?

As of Feb 24, 2026, prices found for a 1-night stay for 2 adults at Nusa Dua Beach Hotel and Spa - Handwritten Collection on Mar 9, 2026 start from $95.29, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Nusa Dua Beach Hotel and Spa - Handwritten Collection?

This hotel is situated in BTDC within a short 16-minute walk of Nusa Dua Beach and also 19 minutes on foot from Tanjung Benoa Beach. You'll also find Bali Nusa Dua Theater and Bali Collection Shopping Centre less than a mile away.

Is there parking available at Nusa Dua Beach Hotel and Spa - Handwritten Collection?

Yes, valet parking and self parking are offered for free at the hotel.

Is a spa located at Nusa Dua Beach Hotel and Spa - Handwritten Collection?

Nusa Dua Spa is the hotel's spa and services include body wraps, aromatherapy, and massages.

Does Nusa Dua Beach Hotel and Spa - Handwritten Collection feature a casino at the property?

No, Nusa Dua Beach Hotel and Spa - Handwritten Collection doesn't have a casino.

Is there an indoor pool at Nusa Dua Beach Hotel and Spa - Handwritten Collection?

No, this hotel doesn't have an indoor pool; however, there are 3 outdoor pools.

Is Nusa Dua Beach Hotel and Spa - Handwritten Collection a good place to stay for couples?

This beachfront hotel offers many amenities for couples such as 3 outdoor pools and a poolside bar with some guestrooms featuring private pools.

Does Nusa Dua Beach Hotel and Spa - Handwritten Collection have a hot tub?

No, but guests can enjoy a steam room at this hotel.

Does Nusa Dua Beach Hotel and Spa - Handwritten Collection have a restaurant with a breakfast menu?

Yes, Nusa Dua Beach Hotel and Spa - Handwritten Collection has 4 restaurants, and serves a full breakfast each morning for a surcharge.

Does Nusa Dua Beach Hotel and Spa - Handwritten Collection allow pets to stay free of charge?

No, pets and service animals aren't allowed at Nusa Dua Beach Hotel and Spa - Handwritten Collection.

Does Nusa Dua Beach Hotel and Spa - Handwritten Collection have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Nusa Dua Beach Hotel and Spa - Handwritten Collection?

The closest major airport to Nusa Dua Beach Hotel and Spa - Handwritten Collection is Ngurah Rai Intl. Airport (DPS), which is 8.4 mi away (39 minutes by car).

Are there rooms with balconies at Nusa Dua Beach Hotel and Spa - Handwritten Collection?

Yes, every guestroom at Nusa Dua Beach Hotel and Spa - Handwritten Collection comes with a balcony with some featuring lagoon or garden views.

Does Nusa Dua Beach Hotel and Spa - Handwritten Collection have a wedding venue on site?

There are wedding services available at Nusa Dua Beach Hotel and Spa - Handwritten Collection if that's in your vacation plans.

Nusa Dua Beach Hotel and Spa - Handwritten Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 603 out of 1009 reviews
Rating 8 - Good. 296 out of 1009 reviews
Rating 6 - Okay. 73 out of 1009 reviews
Rating 4 - Poor. 26 out of 1009 reviews
Rating 2 - Terrible. 11 out of 1009 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Merry

Liked: Cleanliness, property conditions & facilities
Beautiful gardens
Stayed 5 nights in Nov 2025

10/10 Excellent

Kyohei

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice bar and nice restaurants.
Stayed 5 nights in Nov 2025

8/10 Good

Janice, Burnaby

Stayed 7 nights in Nov 2025

10/10 Excellent

Amos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an excellent from the drivers to the hotel staff, excellent hospitality
Stayed 3 nights in Nov 2025

10/10 Excellent

Tutteli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nicest place I have ever stayed
Stayed 3 nights in Nov 2025

10/10 Excellent

Priya Prakash

Traveled with family
Liked: Cleanliness
“Great hotel! The staff were incredibly friendly and helpful throughout my stay. Highly recommend
Stayed 3 nights in Nov 2025

10/10 Excellent

Stephen Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and facilities.
Stayed 10 nights in Nov 2025

8/10 Good

Sitsabesan, Tsim Sha Tsui

Stayed 7 nights in Nov 2025

10/10 Excellent

Jodie

Stayed 1 night in Nov 2025

10/10 Excellent

Karel

Staff arive
Stayed 2 nights in Nov 2025

10/10 Excellent

Ali

Stayed 4 nights in Nov 2025

10/10 Excellent

Nancy

Traveled with family
Everything
Stayed 2 nights in Nov 2025

10/10 Excellent

Nikki, Venice

Cool resort. Veryb
Stayed 4 nights in Sep 2025

10/10 Excellent

Samantha

Stayed 7 nights in Oct 2025

10/10 Excellent

Fahima Sky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful. I was made to feel like royalty. It was very close to shops as well. I just wish the room had a streaming service like Netflix.
Stayed 6 nights in Oct 2025

10/10 Excellent

Stephanie

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
An absolutely spectacular resort and complex - expansive, well maintained gardens with peacocks and local wildlife. Tidy beach, excellent variety in food choices at very reasonable prices. Kids club was extremely friendly and well attended. Highly recommend booking Palace Club access - this was definitely a superior breakfast (the main buffet is huge, well supplied but busy and chaotic feeling) and cocktail hour is delightful. A truely relaxing place to be, and exceptionally friendly staff. Sauna and cold plunge pool was a delightful luxury. Thank you so much, we will definitely return!
Stayed 4 nights in Oct 2025

10/10 Excellent

Therese

Liked: Cleanliness, staff & service, amenities
Lovely staff, amazing food/restaurants and so many facilities! The poolarea and the beach was fantastic. The best breakfast I ever had. The only thing which could have been better is the room, and the aircondition. The room never got colder than 23,5 degreese, even if you put it to 20 degreese.
Stayed 5 nights in Oct 2025

8/10 Good

Rodney Reginald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall my wife and I had a great experience. It was memorable and the staff were very accommodating and friendly. They only thing which I would recommend is to freshen up the breakfast menu. At times it was the same breakfast options, By day three we weren't looking forward to it anymore but the quality of the food was great.
Stayed 7 nights in Oct 2025

10/10 Excellent

BYEONG MO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean, and it was clear right away that this was a luxurious hotel with a rich history. The staff were very friendly and welcoming. I highly recommend staying here, especially for families. The garden, in particular, was absolutely beautiful!
Stayed 4 nights in Aug 2025

2/10 Terrible

ryan Francis

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Minus the rude check in agent the entire building was worth 100 stars of kindness
Stayed 7 nights in Oct 2025

8/10 Good

Véronique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ras
Stayed 3 nights in Oct 2025

10/10 Excellent

Mihaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel maintaining the balinese style while updating the service to the modern times, with great facilities, great staff, very clean rooms, nicely appointed, direct access to the beach, multiple pools, diverse restaurants , bar and entertainment. Above everything, the management team was great in organizing everything so we could have an amazing experience! Thank you!
Stayed 10 nights in Oct 2025

4/10 Poor

Aleksei

Traveled with family
This wasn't the first time we stayed at this hotel but most likely the last. It all started when we arrived at hotel at 2:30pm 30min before the official check-in time (3pm). We booked 2 rooms but only 1 was ready and we were given the key for that 1 room at 14:50 and was told by check-in lady that the second room will be finished soon and that the key will be delivered to the room that we check-in. After 1h I receive the email that come and get the key from reception, I rang the front desk and then they brought me the key to second room but 2h later we found out that the air-conditioning wasn't working in the room and hotel stuff came to fix it. Service of the hotel restaurant stuff was very bad, people working at the hotel restaurants preferred to talk between themselves rather then serve people who are actually paying them top money. You can sit in the restaurant but no one would came and take your order for 30min and then the food won't get delivered to the table until 10min sitting on the kitchen table and you can see all that with your own eyes. I saw multiple people complaining about number of different things including what I have just mentioned. Last time we stayed in this hotel in 2018 before they became ACCOR group and everything was excellent but not this time. Food was good including breakfast, hotel became a bit old and runned down as specialy rooms but they still charge top dollar.
Stayed 4 nights in Oct 2025

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bar service was very slow check in was very hot and slow no fans or anything to cool customers down
Stayed 2 nights in Oct 2025

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Rooms need upgrading and taxis at transport desk are more than double than grab. Beach path is great and nice for walks.
Stayed 7 nights in Oct 2025

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