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Recent guest reviews

I was most excited to visit this one in Nusa Dua after seeing the pictures and reviews. And no doubt the hotel has the infrastructure to call it one of the best resorts available in Nusa dua area , but staff is a problem . It started with the check in . Throughout Bali hotels the check in time is 2 pm and accordingly we reached the resort at 1:55 pm and there was ms Michelle to attend to is who said that the check in time was 3pm in here . I checked my voucher and she was right I did not read carefully, so I politely requested her for an early check in .. she said it’s not possible. I could see at least 3-4 guests who were allowed early check ins but for some strange reason she denied mine . She told me about the east wing where my room is and rooms are still getting ready . At 3:05 pm I lost my patience and inquired again, she apologised and gave us complementary coupons for drinks . I told her I’m too tired I don’t need these I need my room . So finally at 3:10 pm I was awarded a room but in the “west” wing which was even far from the east wing because it still wasn’t ready . The room was nice and beautiful though but 3complaints (room no 4111) 1. It was too far off from the beach 2. There were stains of freshly done paint job . 3. The water flow in the toilet seat wasn’t up to the mark . But it had a lagoon view which was beautiful, with ducks n fishes right outside the room . Breakfast was superb . No complaints at all . We had dinner one day at the pool cafe and there also there was a staff problem where they left us unattended for almost 20 minutes. We had to shout to call them at a time where only 3-4 tables were occupied Swimming pool - the lagoon pool was always crowded, especially where the water slide was there . But the staff was very careless there . I saw children wearing crocs and swimming and there was no one to tell them it’s not allowed . And even slide warnings and rules were openly broken under the nose of the staff , which hardly bothered to intervene. Beach - private white sand beach with still water was beautiful. Only disappointment the sunset was not visible on the sea side . Overall it’s such a beautiful property but still not taken care of properly . With so many guests around it’s almost impossible to maintain it . But overall it was a good experience.

One word: Superb!! Actually it’s two words: super amazing. Thank you guys so much for the wonderful service. Keep it up! Will definitely visit again soon and recommend this to my family and some friends. Kudos to y’all!!

The Grand Hyatt is a sprawling resort set in amazing well maintained grounds. The common areas including restaurants, bars, pools are very well maintained and in excellent condition. The room was not maintained to the same standard. We had 2 interconnecting rooms. The rooms were large by hotel standards with large bathrooms and Walk in robes but were dated and not well maintained with an air conditioner that did not function properly and a bar fridge that did not keep drinks cold. The food at the restaurants was great. There are multiple bars to choose from. We particularly liked the Verandah Bar and the rooftop Salsa Bar with amazing beach views. We enjoyed breakfast each morning at salsa verde overlooking the beach. The staff at the hotel were friendly and helpful but at times the language barrier meant we were not understood. The pools are great. Large resort style pools and spectacular lagoon pools and a fun water slide which was big enough for the whole family to enjoy! The beach directly in front of the hotel was not great for swimming. There was shallow water for about 200m out to where the waves were breaking so not ideal for swimming. We did discover that the beach about 200m to the right of the resort (in front of other resorts) was much better as it was deeper closer to shore and the waves were breaking much closer to the beach so much more fun for some family swimming and surfing. The day spa was beautiful - a lovely experience in your own peaceful day spa villa.

Everything about the Grand Hyatt Bali exceeded my expectations. It is a huge beautiful sprawling resort with gorgeously maintained gardens, ponds and pools. My room in the Club section was just lovely, large, traditionally furnished clean and welcoming. My terrace looked towards the wonderful Club lounge area and also overlooked a large pond full of fish and other wildlife. Just fabulous. The Club Experience itself couldn't have been better from the attentive staff to the delicious breakfast and drinks and substantial canapes in the evening. I will most certainly return to the Grand Hyatt Bali next year, well done!

Pros: The Lagoon setting, gardens and pools are excellent, the size of the gardens and pools ensure you can always find a spot to relax. The swimming pools are huge and interesting as they meander through the gardens, with some fun slides for the kids. The gardens are kept immaculate and attract some of the friendly wildlife, such as birds and aquatic monitor lizards. The ponds are also stocked Koi Carp and other fish. Food. Is excellent from International breakfast to Italian dishes including pizzas and other Italian classics, to Balinese local dishes and a buffet. They also do some very nice cocktails. Staff. Are very friendly and helpful. Beach. Is large and clean. Entertainment and water sports are very good including windsurfing, and bicycle hire Cons: Hotel is large so expect to walk to get from beach to room and back to the restaurants. this can be a plus helping you lose a few kilos. The rooms are a little dated but in the style of the period when the hotel was constructed, 1990 I believe with a renovation in 2007, we found our room very clean and everything worked.

We had a great stay, very nice staff, check in fast, beautiful sea view, large bright room, many activities for parents and especially for children, Top cocktails , very good restaurants, sumptuous beach, It was a dream thanks

Waking up to see the ocean was amazing. The check in process was seamless and the hotel immaculate. I wish I had spent a little more time enjoying the pools. It was reasonably priced and breakfast had a wide spread to meet everyone's needs.

It is a famous hotel in Bali. As we all want some good rest and sunbath, we choose this one. They have many facilities good for families and friends. We went during holiday time so it is quite a bit crowded.

Would definitely go back. The grounds were like being in paradise. Large rooms, comfortable bed. Hotel is showing a little age, having said that everything worked well. Drinks a bit pricey, food ok but I don’t think Hyatt is known for its food.

First of all the room I stayed which was sea view King size. The price I gave USD230 per night; in return the room is very poor. TV Table is very old, TV size small and old, Tea/Freeze cabinet old and, Bed old. In toilet slippery, water speed is very poor. not clean due to old and not maintained properly. I never expected to have this type of room. I stayed in Sofitel from 13th to 16th, room is very clean and comfortable.

Kawasan Wisata Nusa Dua BTDC Nusa Dua Bali

Hotel highlights

  • Walking distance to Nusa Dua Beach and Bali Nusa Dua Theater
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in BTDC, Grand Hyatt Bali is within a 10-minute walk of popular sights such as Nusa Dua Beach and Bali Nusa Dua Theater. This 636-room, 5-star hotel welcomes business and leisure travelers with 5 outdoor pools, a private beach, and a full-service spa.


Dining

This hotel is home to a diner and a bar/lounge. Order from room service to satisfy your hunger without leaving your room. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

The 636 soundproofed accommodations afford space to spread out with a separate bedroom and sitting areas. 25-inch LED TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Along with relaxing touches like rainfall showers and spring water baths, bathrooms offer hair dryers and free toiletries. Other standard amenities include minibars, coffee makers, and free bottled water.


Property features

Grand Hyatt Bali features a private beach, a full-service spa, and 5 outdoor pools. Free valet and self parking are available, and there's also an airport shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this beach hotel include a children's pool, a health club, and a spa tub.

Room options

Ambassador Suite

King 1 | Sleeps 3

Grand Suite, 1 King Bed

King 1 | Sleeps 4

Club Executive Suite, 1 King Bed

King 1 | Sleeps 4

Club Room, 1 King Bed (Club Access)

King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

80.0% of guests recommend this hotel

Total of 4918 reviews

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