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This is a fantastic place to stay: the hotel and its rooms are so stylish and majestic, a beautiful garden, very friendly and accommodating staff and all bang in the centre of Baden Baden. We had a wonderful time and felt very taken care of - thank you!
The hotel is an impressive adaptation of a former grand house and the staff were helpful and friendly. There was, however, a lack of "atmosphere" probably due to there being no bar or restaurant. Our room was very attractive and clean.
Just stayed overnight there. Very nice hotel near the city center, old classical building, great park around, plenty of parking on site. Nice large rooms well decorated. Nice restaurant, which room is used for breakfast as well as the terrace by the park. The wifi was a bit poor in my room on the last floor.
Just a one night stay but wished it could be longer. Booked a room but got a suite with balcony. Beautiful hotel staff very friendly and spoke good English. Parked outside in car park but there is a charge for this. Hotel within easy walk of this lovely city. Ate breakfast outside overlooking beautiful huge garden. Highly recommend this hotel and Baden-Baden.
I really impressed from the high quality of service in this hotel.I appreciated the aesthetics of the building, the garden and the interior decoration.The professionalism and politeness of the manager and all the personnel made our short stay in Baden Baden more enjoyable.
I am not in the habit of writing poor reviews but as a business owner perhaps the Belle Époque can use this review as a teachable moment. After a short drive from Heidelberg, my girlfriend and I arrived at the beautiful facade of the Belle Époque. Sadly our positive first impression of this 4.5 star hotel did not last very long. Upon registering we found our room was not ready as the guaranteed check-in time was 3 PM. This was not an issue as we were going to have a light lunch at the nearby Cafe Koenig. We began to retrieve our luggage and were asked if we wanted someone to get our bags. An unusual request because at every luxury hotel I’ve ever stayed at, this is not a question, it is expected as a level of service and the price you pay to stay at a luxury hotel. We opted to get the bags ourselves as the perception was we were an inconvenience to the concierge. We lugged our baggage up the steps of the entry stairway and into the storage area. Although it was going to be a short walk to the cafe, we asked if it was possible to get some water as it was quite hot. The concierge was quite happy to offer us 2 bottles from our mini-bar. While I could certainly afford the 2 bottles of water, I have never been charged for said bottles while waiting for our room. We politely declined, but to his credit he did cough up 2 bottles as we turned to exit the hotel. We arrived back at the hotel at about 2 PM. The room was still not ready but we were given a brief tour of the still being prepared Napoleon suite. Not sure why the tour of the unkempt room was performed, I can only surmise that it was to prove it was being worked on When we returned back to the hotel at 5:30, we were shown to the Napoleon Suite. While the ambiance was mildly opulent, the air conditioning vent was only located in the bathroom. We were assured the cool air would reach the sleeping quarters in no time at all. Putting our faith in the system, we went out to dinner and returned at 10 PM to find the bedroom to be exceedingly warm and stuffy. An impossible climate to sleep in. Over the next hour Benedict did his best to help us. The initial fan brought to our room did not work. Though we were informed no other rooms were available, they recognized how bad the situation was and the adjoining suite (Cleopatra suite?) was suddenly available. It was marginally better. Another room in an outside building was found to be free but it was extremely worn down with a sad looking bed and Scottish carpeting that appeared to have seen much better days. We looked at the sister property down the block and shown the “best room.” It too appeared to be run down with a mattress that was clearly sagging in the middle. The concierge at the Little Prince Hotel made us feel we were overly demanding and had not given the air conditioning unit enough time to cool. In my estimation, 5 hours is enough time. During the course of our search for a solution, we were informed that the air conditioning problem was a known issue for years. I do not understand why we were selected for a clearly inferior room as we had booked the hotel months in advance and paid top dollar to be in a “luxury” hotel. It is one thing to deal with an unavoidable and unknown problem, it is quite the other situation when we were knowingly and deliberately placed in a room that would not meet the standards of any reputable high end hotel. We opted to move to the Cleopatra suite. Had two working fans, opened the window, and hoped for the best. We managed to sleep adequately. We were also given free run of the mini-bar which we did not use. 2 glasses of champagne were produced which while showed an attempt at reconciliation did nothing to alleviate our frustration at being subjected to a known problem at the hotel. The next day we departed, the concierge offered no further apologies, seemed totally unaware of the problems, and still charged the 19 or so Euros for parking. Either there was no communication from the staff or there is a policy of willful ignorance. I know from looking at the management responses on TripAdvisor, the management takes negative reviews seriously. There is the usual offer of giving the hotel a second chance. While that certainly looks nice on paper, the fact that I live in the United States and will probably never return to Baden-Baden makes this an easy offer to make. The management at the Belle Époque would be better served by rectifying a known and chronic problem in advance rather than hope unsuspecting tourists will either have cool weather or be too bashful to complain. In addition, they need a better process at handling the acute issues of customer service and not give false platitudes when it is clearly too late.
From the moment we walked into the hotel, I knew I was going to love it. The old world charm and decor was absolutely endearing and felt all the more appropriate given the town it was located in. The staff was beyond friendly from booking online (we had to email to sort out the room situation since we booked a too small room in error and they were quick to help us out and clear up our mistake). We were given a complimentary upgrade which was so wonderful. The staff was always smiling, greeted us at each arrival and departure, were incredibly helpful and knowledgeable with suggestions and directions, and patient with the language barrier. Our rooms were impeccably cleaned and it was so relaxing to be able to sit in the parlor in front of the fire and have drinks with, again, great service. The location was superb and we were only a short walk from the main downtown area. We were close enough to hike to Mount Merkur and were just a quick bus or car trip to some beautiful hiking trails. I cannot say enough about the staff and the hotel. I would gladly stay again and would recommend to anyone looking for a charming, quiet, and romantic spot to stay.
The hotel is situated in a grand mansion from 19th (?) century. There is no elevator access. Hotel has paid parking which was the reason I have chosen it and walking to Casino and major attraction of the town is an easy 15 min walk. Breakfast is excellent and you can even enjoy it in their nice little garden.
Stayed there back in December only for 1 night, The hotel is very peaceful and quiet. I do not remember seeing more than 1 tenant other than me although the hotel is highly booked. The concierge does it all by himself. The parquet squeaking as you walk gives the feeling going back to the revolution era. Easy parking, close to town and casino.
Pros: - On-site parking - Nice building, historical though modern equipped, in-suite Jacuzzi - Convenient location, walking distance to down town as well as spa - Friendly and helpful staff - Spacious room, especially high ceiling Cons: - Breakfast way too simple, even not enough boiled eggs
Hotel Belle Epoque Baden Baden places you within a 15-minute stroll of popular sights such as Casino Baden-Baden and Friedrichsbad. This 32-room, 4.5-star hotel welcomes guests with conveniences like free breakfast, a restaurant, and free in-room WiFi.
Free hot/cold buffet breakfast is served each morning from 7:00 AM to 11:00 AM. Sit down for a leisurely bite to eat at the onsite fine-dining restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room.
All of Hotel Belle Epoque Baden Baden's 32 recently renovated rooms provide minibars, free newspapers, and free long-distance calls. Guests can expect free WiFi and TVs with DVD players. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Free local calls, safes, and desks are other standard amenities.
Hotel Belle Epoque Baden Baden features free WiFi in public areas, conference space, and a business center. Parking is EUR 19 per night (EUR 19 per night for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for EUR 95 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this luxury hotel include a computer station, express check-in, and express check-out.