I’ve stayed at Amainah Bacalar several times since they opened and generally enjoy coming back. The location is great, the adults-only atmosphere keeps things calm, and overall it’s a pleasant place to stay.
That said, there are a few things that keep it from being a 5 star experience. The balcony doors really need screen doors. In a place like Bacalar, you can’t leave them open without ending up with mosquitoes in the room, which is frustrating and easily avoidable.
What pushed this stay to a solid 4 stars was Pablo at reception. He was genuinely helpful, attentive, and made the check-in experience smooth and welcoming, which makes a difference.
Overall, a good stay with room for improvement, and I’d stay here again.