Worse Hotel experience ever !!! Awful customer experience
They gave away my room
Great Stay and Quick Breakfast Selection.
Staff very dismissive and not friendly. It felt like we were annoying everyone. Dirty bathrooms. No silverware, washer and drier were broke, mold in bathroom ceiling, mold in Shower doors, bathroom not stocked: no shampoos, no body wash, no extra TP. Breakfast was oatmeal and muffins. Completely dissatisfied with this hotel. Needs better management.
It’s was vey noisy and wasn’t able to sleep at all, also, hotel offered the full breakfast but all it has was just apple pies and muffins. It’s not worth the price at all.
It was a short notice stat for me- and did not expect much. The stay was great. Very clean and modern. And of course Orbitz. Made it fast and easy to get.
When I checked in the front desk staff member 8/11 in the late evening was beyond nice and helpfull. The hotel was clean as was my room. I had an unusual rason for travel and the early morning staff member was also accomodating and allowed me to extend my check out time!! Breakfast - While probably not what many expect had your basics. . muffins, breakfast biscut, fruit and coffee. Overall it will be my family new go to stay place in Austin.
The hotel was conveniently located to many restaurants and shopping outlets. Affordable, clean and a seemingly safe environment.
The location of the property was hard to find. They did not have signage that could be seen from the highway. I was very very disappointed at check in time. We had prepaid in full for our room and had a confirmation number from Orbitz. When we arrived which was after 3pm, we were told that we had already checked in earlier and the room had been booked again and given to someone else. We had purchased the additional cancellation insurance for $9 - $4.50 per person. This is an overcharge because if the room was going to be cancelled, it would be for entire room. How does this work per person? The desk attendant did place us in another room. The overnight duty person was very rude when we checked out around 4:45am. I asked him a couple of questions and he had a very bad attitude. The overall stay was not very pleasant. The room had a musty damp smell.
Great service. Check in was smooth and fast. The front desk was awaiting my arrival and had everything ready for me. Check in was about 2 minutes. Very clean and quiet. Excellent experience
After we unpacked I opened the fridge to put some drinks and it was full of old food. I mean full, top to bottom. And it smelled. I called the front desk because I was running late for an appointment and asked her to send someone to clean it. It was 7:30 pm and she said she had no cleaning service and would send the maintenance guy. I said fine and she kept blowing up my phone to ask me if I wanted to switch rooms after I told her to just clean the fridge while I was gone. Then she called again (interrupting my appointment) to ask if any of the food in the fridge was mine. I told her no, why else would I be calling? I requested the manger and she said they all leave at 4:30 pm. When I checked out I didn’t get an apology nor did the manager reach out to me. This place has given up. When I called the front desk for an extra pillow, I was told I would have to come to the desk and get it myself. Worst service I have had at a hotel.
Was clean. They were understaffed and we had to wait 2 hours after check in to be able to get our room...
I would highly recommend. Nice and courteous staff.
We stayed here for one night and it was a pleasant experience. The room was comfortable and the bathroom was great - we enjoyed the shower products.
Located in Wells Branch within a mile (2 km) of Katherine Fleischer Park, Best Western Plus Executive Residency Austin is within 2 miles (3 km) of Austin's Park. This 86-room, 3-star hotel has free breakfast along with conveniences like an outdoor pool and a 24-hour gym.
Start your day off right with a free on-the-go breakfast offered each morning.
43-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hydromassage showers, hair dryers, and free toiletries. Other standard amenities include refrigerators, coffee makers, and free local calls.
At Best Western Plus Executive Residency Austin, guests enjoy features like an outdoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-in.
Worse Hotel experience ever !!! Awful customer experience
They gave away my room
Great Stay and Quick Breakfast Selection.
Dear Rosa Jennifer, It was our pleasure to host you at Best Western Plus Executive Residency Austin. Our team is delighted you appreciated our tasty and convenient breakfast service! If your travels bring you back to Austin, we hope you will depend on us for another comfortable visit.
Staff very dismissive and not friendly. It felt like we were annoying everyone. Dirty bathrooms. No silverware, washer and drier were broke, mold in bathroom ceiling, mold in Shower doors, bathroom not stocked: no shampoos, no body wash, no extra TP. Breakfast was oatmeal and muffins. Completely dissatisfied with this hotel. Needs better management.
Dear Leonardo, Thank you for choosing to stay with us. We want to ensure every guest has a clean, comfortable stay and we will be communicating your concerns to the relevant departments as we are always striving to improve. We apologize for any perceived rudeness from our staff; it is important to us that every guest feels welcomed and we will speak with our team. All the best in your future travels.
It’s was vey noisy and wasn’t able to sleep at all, also, hotel offered the full breakfast but all it has was just apple pies and muffins. It’s not worth the price at all.
Dear Venkates, Thank you for leaving us your thoughts on your recent visit. Please know that while complimentary, the breakfast we offer is on-the-go style and made for easy eating while going about your day. We trust you alerted our team to the issues you encountered, and we will keep those thoughts in mind as we improve. It would be our pleasure to welcome you back for a better stay the next time you're in town.
It was a short notice stat for me- and did not expect much. The stay was great. Very clean and modern. And of course Orbitz. Made it fast and easy to get.
Thanks for staying with us. We appreciate your feedback!
When I checked in the front desk staff member 8/11 in the late evening was beyond nice and helpfull. The hotel was clean as was my room. I had an unusual rason for travel and the early morning staff member was also accomodating and allowed me to extend my check out time!! Breakfast - While probably not what many expect had your basics. . muffins, breakfast biscut, fruit and coffee. Overall it will be my family new go to stay place in Austin.
On behalf of the Best Western Plus Executive Residency Austin team, thank you for being our guest and highlighting our exceptional hospitality, immaculate accommodations, and delicious breakfast! Come back and see us soon so you can experience them all over again!
The hotel was conveniently located to many restaurants and shopping outlets. Affordable, clean and a seemingly safe environment.
Thanks for staying with us. We appreciate your feedback!
We are sorry for the inconvenience that you have experienced and will look into this issue.