The place has roaches so bring your own cleaning supplies. They do not collect trash, you have to take it out yourself. Staff said management would throw the trash back in my room. Was told i could 2 rags for 4 people in a room with 2 beds that sleeps 4 people.The staffer soth dreads is horribly rude along with front desk not being helpful. People smoke less than 5 ft from the front door. They checked me out of my hotel before my check out date.
The ladies in the front office were super friendly. The hotel room itself was super old. It seemed clean but I put on my own sheets and blankets. There was no amenities at all. I was a little upset that I was an evacuee from hurricane Dorian and I only ended needing to stay two nights versus three, thank goodness, but was not refunded for the third night. I also was charge the pet fee for my little dog when I heard many other hotels waiving such a fee for evacuees. I would not stay here again or recommend it.
I told them my sister was in the hospital and I was up there all night with her and would like a late check out. Not only did they deny that- they woke me up at 10:30 wanting to “inspect” the walls. Then they called at 10:45 wanting to know if I wanted to rent another night. Really?
I was in the area to purchase a home to relocate to augusta, however the internet WI FI was down not functioning for 5 of the 7 days I stayed. I was forced to move to accomodation that had WI FI fully in service as the time spent at woodspring suites, I was dead in the water. I have stayed in augusta another two weeks or more to find housing.
The nicest staff I have ever been around! Was made to feel very welcome! Love the free dinner :)
Located 2.3 mi (3.7 km) from Augusta National Golf Club, WoodSpring Suites Augusta Riverwatch is within a 10-minute drive of other popular attractions like Augusta Mall. This 113-room hotel has in-room conveniences like kitchens, refrigerators, and microwaves.
Guests can expect free WiFi and 34-inch flat-screen TVs with cable channels. Kitchens, refrigerators, and microwaves are also available. Limited housekeeping is available.
WoodSpring Suites Augusta Riverwatch features free WiFi in public areas, express check-out, and laundry facilities. If you drive, put free parking to good use. Staff members can help with accommodation requests, and provide front-desk service during limited hours. This smoke-free hotel also has a vending machine.
The place has roaches so bring your own cleaning supplies. They do not collect trash, you have to take it out yourself. Staff said management would throw the trash back in my room. Was told i could 2 rags for 4 people in a room with 2 beds that sleeps 4 people.The staffer soth dreads is horribly rude along with front desk not being helpful. People smoke less than 5 ft from the front door. They checked me out of my hotel before my check out date.
The ladies in the front office were super friendly. The hotel room itself was super old. It seemed clean but I put on my own sheets and blankets. There was no amenities at all. I was a little upset that I was an evacuee from hurricane Dorian and I only ended needing to stay two nights versus three, thank goodness, but was not refunded for the third night. I also was charge the pet fee for my little dog when I heard many other hotels waiving such a fee for evacuees. I would not stay here again or recommend it.
We appreciate the kind comments about the friendliness of the staff, however are sorry to see that you were less than satisfied with the amenities offered at the hotel. Thank you very much for providing us with your feedback.
Dear Guest, I received a copy of your review, and wanted to take a moment to personally respond. I was disheartened to read the hotel didn’t meet your expectations. I sincerely apologize for your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. O. Swain
I told them my sister was in the hospital and I was up there all night with her and would like a late check out. Not only did they deny that- they woke me up at 10:30 wanting to “inspect” the walls. Then they called at 10:45 wanting to know if I wanted to rent another night. Really?
Thank you for taking the time to provide feedback about your stay with us. It's comments like yours that help us grow as a team and improve in areas that can effect our guests. We will work on improving our guest experience.
I was in the area to purchase a home to relocate to augusta, however the internet WI FI was down not functioning for 5 of the 7 days I stayed. I was forced to move to accomodation that had WI FI fully in service as the time spent at woodspring suites, I was dead in the water. I have stayed in augusta another two weeks or more to find housing.
The nicest staff I have ever been around! Was made to feel very welcome! Love the free dinner :)
Thank you so much for sharing your experience with us. I was disheartened to read about the unfortunate incident with the pest. I sincerely apologize for the experience. We will be addressing your concerns with our Pest Control Provider to ensure this is an isolated incident. I sincerely apologize for your experience. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. Thank you for choosing our hotel. We hope to see you again soon.