Well equipped Lady at reception was helpful and good at her job
Friendly staff. Ouside in Tudor style. Inside : old charm. Good sleeping quality : good bed/flatscreen/silent environment. Ensuite bathroom (shampoo). Spacious living room/flatscreen. Equipped kitchen with electric frying pan and microwave (unfortunately the micro didn't work properly). Our appartment had a very sunny terrace. Nice indoor swimming. There is a restaurant, bar, rental car and airport shuttle service. We didn't make use of these. Countdown around the corner. In Grey Lynn there are some shops and a sunday market. Not far from the bus stop to the city. And for us not far from where our family lives. So we'll soon come back fhere.
We got this hotel at a discounted price, but we were still expecting decent service. Unfortunately, that did not happen in our experience. There were several broken appliances that were not fixed in a timely manner upon requests. The front desk were rude at times and the wifi situation was abismal. I would highly reccomend a different hotel if you were planning to stay here.
enjoyed this clean, well-located hotel. very friendly and helpful staff. woukd stay here again.
Stayed for a few nights ... it was close enough to walk to Ponsonby Road where there are ton of cafe's and shops. Staff was very friendly and helped me get acquainted with the area. I would stay here again.
Located in Grey Lynn, The Surrey Hotel is within a mile (2 km) of sights such as Ponsonby Road and Western Springs Stadium. This 83-room, 4-star hotel has a restaurant along with conveniences like an indoor pool and free self parking.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Full breakfast is offered for a fee each morning from 7 AM to 10 AM.
Flat-screen TVs come with cable channels, and guests can stay connected with WiFi. Bathrooms have hair dryers and free toiletries. Refrigerators, safes, and phones are other standard amenities.
At The Surrey Hotel, guests enjoy an indoor pool, a gym, and free WiFi in public areas. If you decide to drive, there's free parking. Front-desk staff can answer questions 24/7, and assist with securing valuables, concierge services, and luggage storage. Additional amenities include conference space, a business center, and free newspapers.
Well equipped Lady at reception was helpful and good at her job
Friendly staff. Ouside in Tudor style. Inside : old charm. Good sleeping quality : good bed/flatscreen/silent environment. Ensuite bathroom (shampoo). Spacious living room/flatscreen. Equipped kitchen with electric frying pan and microwave (unfortunately the micro didn't work properly). Our appartment had a very sunny terrace. Nice indoor swimming. There is a restaurant, bar, rental car and airport shuttle service. We didn't make use of these. Countdown around the corner. In Grey Lynn there are some shops and a sunday market. Not far from the bus stop to the city. And for us not far from where our family lives. So we'll soon come back fhere.
We got this hotel at a discounted price, but we were still expecting decent service. Unfortunately, that did not happen in our experience. There were several broken appliances that were not fixed in a timely manner upon requests. The front desk were rude at times and the wifi situation was abismal. I would highly reccomend a different hotel if you were planning to stay here.
enjoyed this clean, well-located hotel. very friendly and helpful staff. woukd stay here again.
Stayed for a few nights ... it was close enough to walk to Ponsonby Road where there are ton of cafe's and shops. Staff was very friendly and helped me get acquainted with the area. I would stay here again.
Thank you for your feedback, Great to see you found our team friendly, we pride ourselves on our customer service and it is great to see is showing in our customer service. I will ensure to pass on your comments. We look forward to welcoming you back to hotel again soon.