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The Surrey Hotel

4.0 star property
Edwardian hotel with a 24-hour front desk and an indoor pool

Choose dates to view prices

Photo gallery for The Surrey Hotel

Relax by the rectangular pool surrounded by a mural of a sailboat and lush greenery.
Enjoy a patio with a table and chairs, surrounded by a low fence and a garden bed.
Enjoy meals at a cozy table set with a menu, glass, and cutlery.
Experience a blend of traditional and modern charm in this inviting room, featuring a unique carriage centerpiece, high ceiling, and stylish chandelier.
Traditional architecture meets charming ambiance at The Surrey Pub, with a picturesque entrance and lush surroundings.

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Laundry

Explore the area

Map
465 Great North Road, Grey Lynn, Auckland, 1021
  • Eden Park
    ‪15 min walk‬
  • Auckland Zoo
    ‪3 min drive‬
  • Sky Tower
    ‪4 min drive‬
  • Auckland (AKL-Auckland Intl.)
    ‪23 min drive‬

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Room options

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | 2 bedrooms, desk, blackout drapes, iron/ironing board

Deluxe Room, 2 Queen Beds

8.8 out of 10
Excellent
(10 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Bathroom | Shower, free toiletries, hair dryer, towels

Superior Room, 2 Double Beds

8.0 out of 10
Very good
(3 reviews)
  • 323 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Family Room

Family Room | 2 bedrooms, desk, blackout drapes, iron/ironing board

Family Room

  • 431 sq ft
  • Sleeps 5
  • 1 Queen Bed and 3 Twin Beds

View all photos for Standard Apartment, 1 Bedroom, Garden View

Standard Apartment, 1 Bedroom, Garden View | Living area | Flat-screen TV

Standard Apartment, 1 Bedroom, Garden View

  • 431 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment, 2 Bedrooms

Standard Apartment, 2 Bedrooms | Living area | Flat-screen TV

Standard Apartment, 2 Bedrooms

8.0 out of 10
Very good
(1 review)
  • 570 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Motel Studio (located across the road)

Motel Studio (located across the road) | 2 bedrooms, desk, blackout drapes, iron/ironing board

Motel Studio (located across the road)

10.0 out of 10
Exceptional
(3 reviews)
  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

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About the neighborhood

Auckland

Located in Grey Lynn within a mile (2 km) of Eden Park, The Surrey Hotel is within a few miles (5 km) of other popular sights such as Sky Tower. This 83-room, 4-star hotel has a restaurant along with conveniences like an indoor pool and free in-room WiFi.

What's nearby

  • Eden Park - 15 min walk - 0.8 miles
  • Auckland Zoo - 3 min drive - 1.8 miles
  • Sky Tower - 4 min drive - 2.5 miles
  • SkyCity Casino - 4 min drive - 2.5 miles
  • Auckland Ferry Terminal - 6 min drive - 2.9 miles

Getting around

  • Auckland Kingsland Station - 2 min drive
  • MOTAT 1 Tram Stop - 16 min walk
  • Auckland Intl. Airport (AKL) - 25 min drive

Restaurants

  • ‪Umu Pizza - ‬18 min walk
  • ‪Grey Lynn Park Festival 2010 - ‬12 min walk
  • ‪Kingsland Social - ‬19 min walk
  • ‪The Portland Public House - ‬18 min walk
  • ‪Canton Cafe - ‬19 min walk

About this property

The Surrey Hotel

Edwardian hotel with a 24-hour front desk and an indoor pool
At The Surrey Hotel, guests have access to an indoor pool, free WiFi in public areas, and meeting rooms. Limited parking is available. Front-desk staff can answer questions 24/7, and assist with luggage storage, concierge services, and securing valuables. Additional amenities include conference space, a business center, and a terrace.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Free local calls, ironing boards, and desks are other standard amenities.
Recreational amenities at the hotel include an indoor pool.

Children under 14 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Filipino, French, Japanese, Thai

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: NZD 20 to 30 for adults and NZD 20 to 30 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Surrey Pub

Things to do

  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • 4 buildings
  • Built in 1980
  • Edwardian architecture
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: NZD 150.00 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately NZD 20.00 to 30 for adults, and NZD 20.00 to 30 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM—-anytime
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers limited parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Surrey Auckland
Surrey Hotel Auckland
Surrey Hotel Auckland
Surrey Auckland
Hotel The Surrey Hotel Auckland
Auckland The Surrey Hotel Hotel
The Surrey Hotel Auckland
Hotel The Surrey Hotel
Surrey Hotel
Surrey
New Zealand
Quality Inn Auckland
Auckland Quality Inn
The Surrey Hotel Hotel
The Surrey Hotel Auckland
The Surrey Hotel Hotel Auckland

Frequently asked questions

Are free cancellation options available at The Surrey Hotel?

The Surrey Hotel offers free cancellation on select room rates. To learn more, review the cancellation policy on Orbitz.

What's there to see close to The Surrey Hotel?

This hotel is situated in Grey Lynn within a short 19-minute walk of Western Springs Stadium. You'll also find Eden Park and Auckland Zoo within a short drive.

Will I be able to park at The Surrey Hotel?

Yes, there is accessible parking available.

Does The Surrey Hotel feature a casino at the property?

No, The Surrey Hotel doesn't have a casino.

Is there an indoor pool at The Surrey Hotel?

Yes, this hotel has an indoor pool.

What amenities will couples enjoy at The Surrey Hotel?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Are there hot tubs at The Surrey Hotel?

No, there isn't a spa tub at this hotel.

Does The Surrey Hotel feature a restaurant that includes a breakfast menu?

Yes, The Surrey Hotel serves a full breakfast for a surcharge each morning at The Surrey Pub.

Does The Surrey Hotel allow pets to stay free of charge?

No, pets aren't allowed at The Surrey Hotel though service animals are welcome.

Are there connecting rooms at The Surrey Hotel?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to The Surrey Hotel?

The closest major airport to The Surrey Hotel is Auckland Intl. Airport (AKL), which is 15.8 mi away (25 minutes by car).

Are there rooms with balconies at The Surrey Hotel?

Yes, some guestrooms at The Surrey Hotel offer a balcony and may feature garden views.

The Surrey Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 221 out of 957 reviews
Rating 8 - Good. 414 out of 957 reviews
Rating 6 - Okay. 216 out of 957 reviews
Rating 4 - Poor. 77 out of 957 reviews
Rating 2 - Terrible. 29 out of 957 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bring Your Baby!

Mahara and the team are friendly, professional and so welcoming! This is our second stay and we absolutely recommend it for families with babies. Peaceful and quiet at night, too.
Stayed 2 nights in Mar 2025

8/10 Good

Mia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay at this establishment. Would definitely stay here again
Stayed 1 night in Mar 2025

10/10 Excellent

Anishea

Traveled with group
Great service from staff, clean facilities, good food.
Stayed 1 night in Mar 2025

10/10 Excellent

Marcela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family Friendly Hospitality

Stayed 2 nights in Mar 2025

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

4/10 Poor

Francis

Disliked: Cleanliness
Water kettle got molds and the curtains
Stayed 2 nights in Feb 2025

10/10 Excellent

Rod

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal location

Great spot suited us perfectly
Stayed 1 night in Feb 2025

10/10 Excellent

Brendon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Bella

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and accommodating.
Stayed 1 night in Jan 2025

10/10 Excellent

Tanveerul

Traveled with family
Liked: Cleanliness, staff & service
Pool wasnt properly heated
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Liked: Property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Bruce

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just felt very comfortable here The only thing I wish was there was a microwave in the room Staff were always very helpful
Stayed 5 nights in Dec 2024

10/10 Excellent

Tony

Liked: Staff & service
Great place for the price
Stayed 1 night in Dec 2024

6/10 Okay

Jo

Traveled with family
Disliked: Amenities
The property was ok, great location for our concert. However staff attitude in the bar was terrible! Unfriendly, unapproachable and unprofessional.
Stayed 2 nights in Nov 2024

6/10 Okay

Linda

Convenient to concert venue, friendly staff and restaurant on site. Requested room service but beds not made, not all rubbish removed and missing a towel.A small annoyance - no soap dish.
Stayed 2 nights in Nov 2024

8/10 Good

Bronwyn

Liked: Cleanliness, staff & service, amenities
Walking to distance to eden park
Stayed 1 night in Nov 2024

10/10 Excellent

Meagan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all your shopping needs. Has dining available on site also for convenience. Lots of parking.
Stayed 2 nights in Nov 2024

10/10 Excellent

Emma

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Have stayed before and will definitely stay again. Fantastic!
Stayed 2 nights in Nov 2024

10/10 Excellent

Camilla, Richmond Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Anne

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Was a little dated but comfortable
Stayed 1 night in Oct 2024

10/10 Excellent

Amanda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

6/10 Okay

Rae

Liked: Staff & service
Easy check in , rooms were clean and sufficient for our overnight stay
Stayed 1 night in Oct 2024

10/10 Excellent

Linda, Palmerston North

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. The swimming pool was an excellent entertainment for my kids. Will be great if the hotl had a microwave for its guests to use.for
Stayed 3 nights in Oct 2024

10/10 Excellent

Mike

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food at the restaurant, nice clean quiet room when i needed sleep on a working trip, staff were friendly, great place to stay overall
Stayed 1 night in Sep 2024