2/10 Terrible
KARA
May 3, 2026
I made our reservations 5 months in advance of needing the room. They cancelled 3 days before we were supposed to check in. They said they were overbooked but when I went to their website they were still selling rooms for 5x what we had paid, which means they just cancelled our reservations to be able to sell the room for more. when I asked to talk to the manager the lady on the phone told me if I wanted to talk to someone I could Google the number and then she hung up. I tried calling their customer service but it takes you directly to a full mailbox and has no way to talk to a person.
It was graduation and move out weekend at Auburn and not another hotel within 60 miles under $400. Because of their last minute cancellation we had to cancel all our weekend plans and drive 14 hours in a day. They also haven't refunded our money for the stay they cancelled.
KARA
Stayed 1 night in May 2026



























