8/10 Good
Arlene
Oct 2, 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was hard for us to find the place. 2 GPS brought us to wrong place. We had to ask around to finally find the place.
Check in was a breeze. Staff were very friendly and provided helpful information regarding sights and places to eat.
Once we entered the room, noted insects on the bed and in bathroom floor which we were able to “kill”. Room is generally clean . Bathroom shower stalls noted to have algae/mold in between tiles. We were very surprised since this hotel just opened 9 months ago, per front desk staff. Noted also thick dust above wall tiles. Informed room cleaner regarding above findings the next morning. She brought insect spray canister which she left behind for us to use. She apparently sprayed bleach on the wall tiles in the shower stall because bubbles came out when we showered at night ; but did not scrubbed the tiles ; molds/algae was still unchanged. Room cleaner also dusted the upper tiles on the wall as evidenced by the decreased amount that can be visibly seen. However, she did not clean up the dust balls that fell on the sink and on our toiletries.
Breakfast had good variety of cold cuts, bread and juices. Dining staff were quick to replenish food.
Our room had a very good view of the town and the Basilica. We were able to sleep well during the night. It was very quiet.
Parking is easy to get in and out. Nightly fee of €15.00.
Check out was also a breeze. Reported room findings to front desk staff and she took notes. Hopefully,it will be resolved
Arlene
Stayed 2 nights in Sep 2025
