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Crowne Plaza Annapolis

3.5 out of 5.0

Recent guest reviews

I was disappointed that the front desk lady forgot to give me my voucher for breakfast.

Newly renovated building and excellent services from staff.

It was a quick and easy check in. Went to the bar at night and the bartender Nilo was so polite and attentive. Overall satisfied with my stay and will definitely come back and recommend to my friends and family.

The facility was very clean and the staff was very friendly and helpful. We had a beautiful room that was very comfortable and clean. We thoroughly enjoyed our stay and will return!

From the excellent front desk staff to an immaculate room, our stay was a pleasure.

This was a very nice hotel with a great staff. The hot tub was very relaxing and the breakfast was good, not great, but good. I would ask for a room facing away from the highway if I return as the traffic noise was loud. All in allv it was a good hotel for the low price.

There was no literature in the room (phone book, grill menu, or town interests) Also a biggy there was no Bible in the room. That was very dissapointing and because of this we would not recommend this hotel. We had never been to Annapolis before and it would have been nice to see what some of the local attractions were. We were there for a wedding. Lucklily not at the hotel.

Hi, we were passing through Annapolis and the Crowne Plaza worked beautifully. We had a great night's sleep and a good workout in the fitness room. We'd definitely stay here again.

Employees are very friendly. The pool and Jacuzzi are really nice.

I was very disappointed with my stay. The room and carpet was old and worn and had an odor. The pillows very uncomfortable. Tha toliets and plumbing you could hear running all night long, at least every 20 minutes, which kept me up the entire nighr. I will not be staying at that hotel ever again, and woukd never recommend it to no one.

the hotel meet my expectations about the facilities of the hotel and the staff are very good on handling situations that is why I highly recommend this hotel.

We stayed here for a wedding and found the hotel experience to be fairly standard. The exception came from the clubhouse server who went above and beyond to make us comfortable, and well fed. We enjoyed our relaxing stay overall.

THIS ONE IS THE BEST OF THE BEST WITH FREE SHUTTLE TO GO AND TO PICK YOU UP. I HIGHLY RECOMMEND THIS HOTEL.

I will ONLY improve customer service. The front desk was not always polite, attentive, knowledgeable.

Reserved room online when no other service could accomodate us. The Sheraton in Annapolis while not fully updated, a bit old, was still a great place. While I felt as though the rate was a bit high, when checking in found out we were placed on the Club level. That afforded us the luxury of enjoying the "Club Room" with free snacks anytime and a full breakfast in the mornings. No charge for parking and free WIFI. Only a couple of miles from the center of Annapolis...what's not to like!!

The Sheraton Annapolis was very clean and inviting. We enjoyed our stay!

I used to stay here quite frequently and was always very pleased with its cleanliness and my overall experience. This past visit, not so much. Our room smelled musty and the elevators were extremely slow. Additionally they don't keep the area around the bar staffed during the afternoons on Saturdays (12-5ish) so it was an ordeal to even order a beer. Fix these issues and get back to being a competitive place to stay in Annapolis, I believe in you Sheraton!

The Sheraton was in a great location. Close to the mall and other restaurants. The shuttle downtown was great and very convenient.

We thoroughly enjoyed our stay at the Sheraton. We were greeted with a smile and enjoyed a delicious breakfast before beginning our day. Our only concern was the AC was not cooling properly and made a loud noise while we were trying to sleep. Upon calling the front desk at 11:30 PM, they could not service the AC unit until the next day and another room was not available. That made stuffy night with no AC. The AC was fixed the next day.

Joy W. - (Manager) is exceptionally attentive and hands on in all areas of hotel Marianna - (at front desk) was extremely pleasant and professional at all times Kevin - (cafe/grille) very accommodating and attentive especially helpful with my three under 8 - made for an enjoyable and leisurely breakfast Chris - (pool attendant) always tidying, folding towels, and attending to pool guests The hotel is decorated in minimal/contemporary style with nice nautical touches! The rooms can use a bit of an upgrade (carpets and furniture) and maybe some more nods to the nautical theme. However, the euro sheets/pillow top are a nice touch even with allergies we were all fine and comfortable; Although not stated sheets are hypoallergenic and while hotel is pet friendly we were given a room that was not exposed to possible pet dander (Thanks again Marianna!). My four star rating was a direct result of the staff and especially Joy and Marianna exhaustive efforts (Joy was there sun up-to sundown) every time I turned around she was working on something the cafe, the pool, the front desk, the fitness room. I would definitely stay at another Sheraton and my husband is still raving about the sausage, unlimited crispy bacon, and fresh fruit available at the breakfast buffet. (Thanks Kevin).

Room options

Standard Room

King 1 | Full 1 | Sleeps 2

Deluxe Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Executive Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Executive Room, Non Smoking

King 1 | Full 2 | Sleeps 4

Guest reviews for Crowne Plaza Annapolis

Everyone (9) Couples (29) Business (5) Family (14) Friends (2) Other (10)
4
Everyone

I was disappointed that the front desk lady forgot to give me my voucher for breakfast.

By on Mar 12, 2017

Review comment responded on Mar 15, 2017

Dear Valued Guest, Thank you so much for taking the time to complete the survey. Your feedback is very important to us. We appreciate it. We hope to see you soon again. Have a lovely day. Thank you Elsa

5

great hotel and staff in downtown annapolis.

Everyone

Newly renovated building and excellent services from staff.

By , from Akron, Ohio on Mar 5, 2017

Review comment responded on Mar 7, 2017

Dear Valued Guest, Thank you so much for taking the time to complete the survey. It is our pleasure to serve you. We hope to see you soon again. Have a lovely day. Thank you Elsa

5

great hotel staff

Everyone

It was a quick and easy check in. Went to the bar at night and the bartender Nilo was so polite and attentive. Overall satisfied with my stay and will definitely come back and recommend to my friends and family.

By on Feb 25, 2017

Review comment responded on Feb 28, 2017

Dear Valued Guest, We appreciate you taking the time to complete the survey. Your feedback is very important to us. Thank you for choosing to stay with us at the Crowne Plaza Annapolis. We hope to see you soon again. Have a lovely day. Thank you Elsa

5

great hotel next to restaurants and great mall

Everyone

The facility was very clean and the staff was very friendly and helpful. We had a beautiful room that was very comfortable and clean. We thoroughly enjoyed our stay and will return!

By on Feb 2, 2017

Review comment responded on Feb 7, 2017

Dear Valued Guest, Thank you so much for taking the time to complete the survey. We appreciate it. Your feedback is very important to us. We hope to see you soon again. Have a lovely day. Thank you Elsa

5

convenient to annapolis shopping

Everyone

From the excellent front desk staff to an immaculate room, our stay was a pleasure.

By , from delaware on Dec 6, 2016

Review comment responded on Dec 8, 2016

Dear Valued GUest, Thank you so much for taking the time to complete the survey. Your feedback is very important to us. We are thrilled to learn that you enjoyed your stay at the Crowne Plaza Annapolis. We hope to see you soon again. Have a lovely day. Thank you Elsa

4

great staff

Everyone

This was a very nice hotel with a great staff. The hot tub was very relaxing and the breakfast was good, not great, but good. I would ask for a room facing away from the highway if I return as the traffic noise was loud. All in allv it was a good hotel for the low price.

By , from DC on Oct 18, 2016

Review comment responded on Oct 20, 2016

Dear Valued Guest, Thank you so much for taking the time to complete the survey. We appreciate your feedback. It is very important to us. Thank you for choosing to stay with us at the Crowne Plaza Annapolis. We hope to see you soon again. Have a lovely day. Thank you Elsa

3

dissapointed

Everyone

There was no literature in the room (phone book, grill menu, or town interests) Also a biggy there was no Bible in the room. That was very dissapointing and because of this we would not recommend this hotel. We had never been to Annapolis before and it would have been nice to see what some of the local attractions were. We were there for a wedding. Lucklily not at the hotel.

By on Oct 12, 2016

Review comment responded on Oct 14, 2016

Dear Valued Guest, Thank you so much for taking the time to complete the survey. We appreciate your feedback. It is very to us. We apologies for the inconvenience you had during your stay. We hope to see you again. Have a lovely day. Thank you Elsa

5

perfect overnight

Everyone

Hi, we were passing through Annapolis and the Crowne Plaza worked beautifully. We had a great night's sleep and a good workout in the fitness room. We'd definitely stay here again.

By , from Seattle on Aug 15, 2016

Review comment responded on Aug 17, 2016

Kelly, Thanks so much for the great review - we continue to strive for 5 star ratings and are thrilled we were able to achieve them during your stay. We are happy you enjoyed a good nights sleep and the fitness room too. Please come back again soon. Warm regards, Dorothy Paez General Manager

4

nice pool.

Couples

Employees are very friendly. The pool and Jacuzzi are really nice.

By on Aug 2, 2016

Review comment responded on Jan 1, 1970

Dear Valued Guest, Thank you so much for taking the time to complete the survey. Your feedback is very important to us and we appreciate it. We hope to see you soon again. Have a lovely day. Thank you Elsa

1

very disappointed

Everyone

I was very disappointed with my stay. The room and carpet was old and worn and had an odor. The pillows very uncomfortable. Tha toliets and plumbing you could hear running all night long, at least every 20 minutes, which kept me up the entire nighr. I will not be staying at that hotel ever again, and woukd never recommend it to no one.

By , from Eastern Shore on Mar 10, 2016

Review comment responded on Mar 15, 2016

Lisa, I am very sorry you were so disappointed with your accommodations. We are getting ready for a multimillion dollar upgrade to our hotel. I will address the plumbing issues you mentioned with the engineering department. I hope you will reconsider and give us another try!. Warm regards, Dorothy Paez, General Manager