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Best Western Queens Hotel

3.0 out of 5.0

Recent guest reviews

I stayed here recently while traveling for business with the university. The location was perfect - close to the train station, university, and shops/restaurants. The hot breakfast in the morning was a good start to the day. Despite that, this place is a bit of a dump. It’s outdated and needs a total refurbishment. The bed was really hard with springs pushing through - not a good sleep at all. The room was also incredibly and uncomfortably hot, even after turning the furnace off, and my window didn’t open to let any fresh air in. The bathroom wasn’t very clean and had black mold all over the shower grouting. The hairdryer that was provided was covered in some sort of gummy, dirty stuff of unknown origin. The website makes the rooms look really nice and modern, but that just wasn’t the case in reality. Altogether, survivable if you’re on a budget and only have a short stay, but I’d recommend looking somewhere else.

Stayed for just one night on a Travelzoo deal. Having read some of the very negative reviews I was not sure what to expect, but generally we were pleasantly surprised.We found the hotel clean and well eqipped with tea and coffee making facilites, and we certainly did not recognise some of the poor comments from other reviewers. We did have two gripes, the large double bed which was two put together was very uncomfortable, hard and lumpy with a distinct ridge down the centre. Also the net curtain was dingy and had holes. We were told that replacing mattresses is planned, for that room, 206, it cannot come fast enough. We had dinner, served in the bar and not in the dining room, it took a while to arrive but was well worth the wait, very good food, piping hot and large portions. I struggled to finish my steak pie and my partners prawn cocktail had more prawns than I have ever seen! Breakfast was in the dining room, served by two very pleasant young ladies and again was good. The hotels location is excellent, very central for shops and for Discovery, but all in all Dundee was a disapointment. All of the hotels staff were very pleasant, and bed and breakfast, evening meal and a botttle of wine for £79 was remarkably good value.

Very tired hotel. Needs a complete updating. Carpet and drapes old and dirty. Needs paint , wallpaper, new furniture. Halls are old and dirty, bad lighting, bad elevator, bad lobby. Dirty from the entrance to the room. This facility is not run well .

Thanks to Sean for helping make this a great day for us all. Well organised and very helpful and went over and above and listened to all requests. Food was lovely. Staff were helpful. Q bar has a nice atmosphere at reasonable prices.

Stayed here as we were going to a gig nearby. Hotel was lovely and staff at reception were great. However, was woken by the fire alarm at 2:35am. Went downstairs with one other from across the hall to find all the doors shut and no staff about to tell us what to do or where to go. The alarm eventually went off but still no staff about the hotel to explain anything.

This should be 'Worst Western', what a soulless cheerless place, spend some money and upgrade to the rest of Dundee. No morning call which I requested, bed was the most uncomfortable I have ever witnessed. They boast Winston Churchill stayed there, Dundee women heckled him and threw him out of Dundee, he sent troops against the Scots and the Irish and was responsible for the starvation of millions of Indians, get rid of this nonsense.

Just like to say a huge thank you to all the staff for your attention and great service at my sons wedding yesterday. Nothing was a bother and we really appreciate it. You helped to make the day so very special. Elaine Martin X

I've stayed at this hotel before and generally had a good experience. This time not so much. The staff were friendly and very helpful but a number of factors impacted the enjoyment of my stay. The door was a total nuisance, incredibly difficult to close properly. There were a couple of occasions where it seemed closed but on returning to my room I could open it without my key. This obviously made me concerned about my belongings. I had to pull hard and test until it worked every time I left my room to be sure. The electrics were also not fabulous. Again, the dtaff were great about helping me resolbe thos issue but I couldn'tuse most of the plugs in the room without tripping the electrics. It's not great when I need to unplug the kettle to charge my phone. Worst of all though was the window. There was a distinct gap between the two panes and given the bitterly cold weather and heavy wind, there was an unpleasant draft of which the heater couldn't counter. To get a decent night's sleep I actually had to plug the gap with several pairs of socks. While I have had good experiences staying here in the past, I'm not sure I would want to stay here again, certainly not in the colder months.

pleasant 1 night stay good location in town already booked for wkend nov clean room comfy bed bit cold in room till main heating turned on but apart from that pleasant staff close to all shops and main high street restaurants close by walking distance good car park behind hotel

What can I say about this hotel, well it’s one of, if not the oldest hotel in Dundee. However this is not a down point at all. You are literally staying in history the hotel is full of charm and the atmosphere is relaxed and beautiful. The building is full of character and charm which comes with History. My favourite feature of the Hotel is the letter from hero Winston Churchill who stayed at this hotel and was so impressed he wrote a letter thanking them which is proudly on display in the hall way. The rooms are warm, with beautiful High ceilings, large comfy beds, clean and very functioning Bathrooms and free WiFi. There is a Car Park which is free for residents and in Dundee this a big a deal as there very few or no other hotels with free car parking! The hotel is basically in the City centre and is not more than a five Minuet walk from the actual city Centre! The Staff are very friendly and always go above and beyond the call duty to make your stay everything you could wish for and more. The food is out of this world and I would also recommend Clarke’s Bakery which is opposite the Hotel the food here is beyond belief and is truly magical they do a selection of hot food and cakes :) love it here and the coffee is the best I have ever had. Dundee is a beautiful amazing City, and one of the best things about Dundee it’s not too touristy so every other shop is not a whisky shop. It’s real, beautiful and I would recommend the Queens hotel and this beautiful City without hesitation! If you miss Dundee on your visit to Scotland you have truly missed out.

160 Nethergate Dundee Scotland

Hotel highlights

  • Walking distance to Discovery Point and Verdant Works
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Best Western Queens Hotel places you within a 15-minute stroll of popular sights such as Discovery Point and Verdant Works. This 53-room, 3-star hotel has a restaurant and a bar/lounge, along with free self parking. Centrally located in Dundee, the hotel is also a short walk from Dundee Contemporary Arts Centre and Dundee Science Centre.


This hotel serves as home to a bar, along with a restaurant that specializes in regional cuisine. Start your day off with breakfast, available for a fee.


All 53 rooms feature coffee makers, free newspapers, and phones. For entertainment, guests can expect to find TVs. Hair dryers are also included.

Property features

At Best Western Queens Hotel, guests have access to free WiFi in public areas, 5 meeting rooms, and free newspapers. You can take advantage of free parking if you drive. Helpful staff is there to provide a safe deposit box at the front desk, as well as offer insight about the area. This smoke-free hotel also has a porter/bellhop.

Reviews from Trip Advisor

Trip Advisor aggregated rating

66.0% of guests recommend this hotel

Total of 603 reviews