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Recent guest reviews

i had a very disappointing experience with the lady who check me in Nov. 3, 2019 @ 10pm .. is like blaming me for booking it late! coz there system cant see my reservation. booked the room 5 hours prior to my arrival.decided to stay in midori for couple hours to rest. coz i have a morning flight back to US the next day. that lady took at least 20 minutes of my time explaining and showing her my reservation. “ so tired that day” she ask 12k pesos for assurance that if ever i dont have a reservation they have atleast secured money to charge for. so shameful! i told her that im a frequent guest here. and i even told to her to check my name and yet she’s still act like a boss. she really piss me off because she only gave me 1 bfast tab even tho’ the room i reserved is for two! she’s something. never experience this in any 5 star hotel that i’ve been. feel so embarrassed because who would go to a 5 star hotel w/o reservation? forgot her name but i know exactly her features: Tall skinny light skin short hair with a braces ‘i think*

As the only 5 star hotel in Clark, Pampanga they really need to educate or replace most of front desk staff. They are rude, not friendly, unprofessional and no sense of customer service at all.

Kalayaan St., C.M. Recto Avenue Mabalacat City Pampanga

Hotel highlights

  • Steps from Clark Freeport Zone
  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining

Located in Clark, Midori Clark Hotel and Casino is adjacent to Clark Freeport Zone with other popular attractions like Aqua Planet within a couple of miles (3 km). This 111-room, 5-star hotel has a restaurant, a casino, and an outdoor pool.


Dining

Enjoy a bite to eat at Toscana Dining, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:00 AM to 10:30 AM.


Rooms

Midori Clark Hotel and Casino's 111 air-conditioned rooms provide free minibar items, coffee makers, and free bottled water. LCD TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers, designer toiletries, slippers, and bathrobes. Other standard amenities include safes, phones, and ironing boards.


Property features

Built in 2015, the brand new Midori Clark Hotel and Casino features a casino, karaoke, and an outdoor pool. You can take advantage of free valet parking, along with an airport shuttle (available 24 hours) for PHP 450 per vehicle one-way. The front desk is staffed 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this luxury hotel include a children's pool, a fitness center, and free WiFi in public areas.

Room options

Superior Room, Non Smoking

1 Queen Bed | 2 Twin Beds | Sleeps 2

Deluxe Room, Non Smoking

1 Queen Bed | 2 Twin Beds | Sleeps 2

Premier Suite, 1 Bedroom, Terrace, Mountainside

1 King Bed | Sleeps 2

Suite, 1 Bedroom, Ensuite, Mountainside (Midori Suite)

1 King Bed | Sleeps 2

Guest reviews for Midori Clark Hotel and Casino

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i had a very disappointing experience with the lady who check me in Nov. 3, 2019 @ 10pm .. is like blaming me for booking it late! coz there system cant see my reservation. booked the room 5 hours prior to my arrival.decided to stay in midori for couple hours to rest. coz i have a morning flight back to US the next day. that lady took at least 20 minutes of my time explaining and showing her my reservation. “ so tired that day” she ask 12k pesos for assurance that if ever i dont have a reservation they have atleast secured money to charge for. so shameful! i told her that im a frequent guest here. and i even told to her to check my name and yet she’s still act like a boss. she really piss me off because she only gave me 1 bfast tab even tho’ the room i reserved is for two! she’s something. never experience this in any 5 star hotel that i’ve been. feel so embarrassed because who would go to a 5 star hotel w/o reservation? forgot her name but i know exactly her features: Tall skinny light skin short hair with a braces ‘i think*

By , from California on Nov 23, 2019

Review comment responded on Nov 24, 2019

Thank you for taking the time out to give feedback. Your comments are very essential to our hotel. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. Once again we would like to thank you for choosing Midori Clark Hotel and Casino. We look forward to book with us soon

2

customer service

Everyone

As the only 5 star hotel in Clark, Pampanga they really need to educate or replace most of front desk staff. They are rude, not friendly, unprofessional and no sense of customer service at all.

By on Apr 17, 2018

Review comment responded on Apr 25, 2018

We will address this directly, Hope to have more and specific details with regards to the said incident.

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