ibis Amman3.0 out of 5.0
Recent guest reviews
Ibis made my solo trip to Jordan was made very comfortable! Thanks to the hotel manager and reception staff! Excellent service all round & great location off course . I am surely coming back again!!!!!
The hotel need maintenance and improvements. The internet doesn’t works in my room. The carpet is dirty and old. The decoration is old fashion. The bathroom looks very old and not properly clean. The room doesn’t have a socket near the bad. The staff is friendly but nothing special. I hope the ibis can improve that. Thank you
Comfortable hotel with a great location. Exceptional customer service, especially from Hassn and the other housekeeping staff. Rooms are clean and well appointed. The staff was very friendly and asked several times during our stay how they might help us.
Well located. A good mall just across with excellent local shopping. Apart from Trinkets one can pickup Supermarket items also like Cheese, Tinned stuff etc. There is an excellent local Jordanian sweet shop across called Habibi wiorth visiting. The Hotel is clean and neat. Rooms are neat though not classy. Dining Hall looks good and food is reasonably tasty. Breakfast choices are limited.
I have stayed in IBIS across 3 – 4 countries and every I have felt that a little bit extra could transform this chain from a mediocre hotel to very good hotel. This IBIS was no different. As it is located around 15 – 20 mins from the main attraction (Citadel etc.) of the city, I will say that this located is well located. It takes around 30 – 40 minutes to reach the hotel from the airport. The hotel has place to stop the car in front of the lobby but the staff is not mandated to help the guests in pulling out luggage from the car and taking it to the check-in. However, the bell boy brings luggage to the room after check-in is complete. The front desk staff was reasonably courteous and the check-in was smooth. However, we were given a smoking room despite booking a non-smoking one. To be fair to the front desk, they indeed mentioned that there wont be smell in the room and if there are issues they will help us. While there wasn’t any smell in the room I was not sure what help front desk would have extended in case of a smell. I was expecting the front desk to be proactive to shift us to the non-smoking room but the same never happened. The room size was good (ensure you take a superior room) and there was a mini bar with 2- 3 complimentary (non-alcoholic) drinks. The rooms were cleaned everyday and the hotel building is very clean. The breakfast spread was extremely basic (again a typical IBIS) and even the refill was not prompt. There is a good looking bar at the ground floor which has reasonably good spread of spirits. However, the prices seemed a bit high and what was surprising was that there were mosquitos in the bar (it’s a centrally AC hotel!). The staff at the bar was courteous but had very limited knowledge of the drinks available/ not available. So overall, the prices were not worth it and experience was disappointing. There is a concierge that is available to help and also provide chauffer services for site seeing etc. (including multi-day visit outside of Amman). This possibly for was the best part of the hotel. While one pays more for booking a chauffer driven car from hotel, its convenient and presumably safe.. In summary, the pros are: 1. Location 2. Concierge services 3. room size (applicable for superior room) 4. Nice and clean hotel area and rooms Cons: 1. Poor breakfast spread 2. mosquitos inside hotel 3. Ignorant staff in the bar I feel that the management needs to realise that the value for money for a client is generated through good overall experience and not just clean civil structure. Hence, I hope IBIS as a group starts focusing on delivering good quality service and experience to clients along with good looking superstructure. I feel some minor push in improving the service quality would transform this chain from a mediocre to a sought after hotel – till then its strictly a one night hotel. Overall, I was not too pleased and will look at alternate hotels if and when I am in Amman next.
We love the Ibis, especially our house keeper Maher. His English is incredible, and our room was very clean! He was very warm and extended wonderful Jordanian hospitality. The Ibis is very quiet and secure. It's also close to a McDonald's a food court and a grocery store, a two minute walk! Thank you Ibis!
The hotel has extremely helpful and friendly staff who took care of my check-in in no time. Breakfast was mediocre with very limited choices of food. There was more decorations on the food display than there was food. I was disappointed with the choices of bread and most of the offerings were white bread. The tables in the breakfast room were not set up fully and I could not find a knife or fork - so I had to borrow some from the next table. During breakfast, the hotel staff were loud - often speaking loudly and disturbing the guests as they were calling on each other. As I was trying to enjoy my breakfast, I could see staff passing by in front of me, bringing food raw materials to the kitchen. I was waiting for an elevator for more than 5 minutes. - only to find out that one of the elevators that I was waiting for was "out-of-service" and no one seemed to care or do something about it. I did my booking online - without breakfast. When I checked in I decided to add breakfast. I paid for it 7 JDs at the receptionist. In the morning when I headed to breakfast, the attending staff had no clue that I had paid breakfast. He told me that his records show "without breakfast". I assured him that I paid for it downstairs - so he let me in. it is too bad that they do not give you a receipt or proof of payment!! The room was spacious and clean - and I appreciated that they have 2 small bottles of cold water (free) and a coffee maker with coffee, tea and 2 cups. The room had a small fridge that I could use and internet was pretty fast. The bathroom was a HUGE disappointment. The tiling was moldy and the shower door was rusty (see images). This has spoiled my whole stay. Security at the entrance was tight- and they only allowed the taxi to enter to drop me off - after they did a swipe (I guess either for explosive chemicals or for drugs) of the drivers' steering, dashboard, and door handle. Then I had to put my luggage onto a belt for X-ray. However, my bags were too heavy and belt was not appropriately placed (in terms of height) for easy access.
Perfect location, rooms are quite, friendly team, room cleaning is perfect, thanks for Maher who cares about rooms cleanliness, he is very polite person. Everyone of the staff we met are very helpful and friendly. Thank You!
I normally stays in IBIS Amman. Room cleaning is excellent . Odai Hamdan who cleans the room is very generous and loyal to his works. Good work by Odai ! Hotel is situated in an ideal location. Quality of break fast to be improved in the sense that as we are Indian would like to have Indian varieties. Hotel management to think to include at least 1 or 2 items depends on the Indian national occupies in the hotel.
For anyone who has stayed in any of the Ibis hotels, this hotel is no different. Perfect location, rooms are quite small but they are clean and tidy. Everyone of the staff we met are very helpful and friendly. Only one request, can you please install clothes hooks in the bathroom, I was having trouble finding a place to hang my towel. Overall I was very happy with my stay. Well done Ibis Amman.
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- Fitness center
- 24-hour business center
Ibis Amman places you next to Amman Mall and within a mile (2 km) of Tlaa Al Ali Hospital. This 3-star hotel has 158 guestrooms and offers free in-room WiFi, a fitness center, and a 24-hour business center. In central Amman, the hotel is also close to Mecca Mall and University of Jordan.
In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a bar. You can get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.
All of ibis Amman's 158 rooms are recently renovated and have an array of amenities, including refrigerators, coffee makers, and free bottled water. Guests can expect 26-inch LCD TVs with satellite channels, along with free WiFi and wired Internet. Select Comfort beds sport Egyptian cotton sheets and bathrooms offer hair dryers. Laptop-compatible safes, phones, and desks are also available.
Ibis Amman features a fitness center, free WiFi in public areas, and 6 meeting rooms. Valet parking is USD 1.5 per day if you plan to drive, or hop aboard the airport shuttle during limited hours for USD 45 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.
Reviews from Trip Advisor
67% of guests recommend this hotelTotal of 600 reviews