Amman Airport Hotel4.0 out of 5.0
Recent guest reviews
I stayed at the Amman Airport hotel upon my late arrival in Amman. I expected more of a business hotel. The shuttle service from the hotel was ideal, and it's the only hotel with simple and short shuttle service. The rooms were basic and clean. But the wifi was poor. No access in the room, and even the lobby access was rejected by my computer security (none of my other Jordan hotels had the security problem). I was surprised by this, as I expected an airport hotel to cater to business, where wifi, including in the room would be essential.
This place s very close to the airport and would be useful for flights late at night or early morning including connections however rooms are expensive and barely passable in terms of services and up-keep. The bathroom basin was partially blocked and would not drain water. Airport shuttle is provided. Breakfast included.
We stayed at the hotel last Friday night as we had an early flight on Saturday morning. Quite frankly I wish we hadn't bothered and stayed in Amman instead. This is one of the worst hotels I have been in for some time and I stay in a lot of hotels around the world. Food is served a large barn-like room which is more like a works canteen or a cafeteria. They charge 15 JD for a buffet which on the whole is rather unappetising but as it's the only food without going to the airport, or into town they have you as a captive audience. My wife and I both have food allergies, but the dishes available heavily restricted the choice we had. I asked if there was a room service menu and was given one which had sandwiches and appetisers but no meat dishes such as steak or chicken - which you would expect from an international hotel. We resorted to the buffet in the end, but discovered that most of the trays were cool and the lamps underneath were re-lit by the staff. When I complained to one of the kitchen staff who came in to check levels of food I told him that the potatoes were cold. He picked one up in his hand, felt it, make some noncommittal noise and dropped it back into the dish! We tried to eat some of the chicken which was moderately warm but that was about all we could manage. We looked for the waiter but he had gone from the entrance to the canteen so we headed off to reception to make a complaint and on our way there noticed the shabby state of the furniture at the entrance to the restaurant - see photo. We eventually met with the duty manager and we told him about our concern over lack of hygiene, but his staff kept coming up to him and interrupting mid conversation so he was not giving us his undivided attention. He offered us a bowl of fruit in our room - which we declined - and apologised but did not seem overly concerned. I then went to the bar to get a can of tonic water and some glasses to drink from as there were none in our room. I was charged 2.6 JD for a can of tonic water which equates to £2.70 - talk about extortionate prices! We had paid £160 for a superior room as we had stayed in this establishment before and were not impressed by the standard of accommodation, so thought we would give them the benefit of the doubt but paid a little bit more to try and get a better room. The so-called superior room had one chair, a small table, one dressing gown and some towels which had seen better days. There were no glasses at all, not even plastic ones in the bathroom. All in all it was an experience which we would not wish to repeat. Next time we will bite the bullet and stay in Amman and just get up a bit earlier to get to the airport. In summary, in my opinion it is an establishment which has demonstrated no concern for customers, has poor standards of hygiene, and which charges as much as they can get away with for something that quite frankly isn't worth it.
The staff at the front desk were rude and they confiscated snacks my kids had because it is against the hotel rules to bring any type of food from outside. We had to wait in the lobby for an hour before our room was ready even though we arrived after the noon check in time advertised on the website. Once inside the room the real nightmare began, everything was filthy!! there was hair on the bathroom floor, the bed sheets smelled bad and this is supposed to be a 4 star hotel? We called the front desk to tell them the room needs cleaning and they said it was just cleaned. We ended up going to the airport a few hours early just to escape this overpriced filthy 1/2 star hotel.
Royal Jordanian gave me a voucher to this hotel when one of their flights got delayed and I missed my connection to Larnaca. Not bad for an overnight stay, but not more. The room as the basic amenities, and its clean - which is all one can ask for. However, if you're staying long day hours, ensure that you have a travel visa/permitted to go to the city and explore Amman. The internet at the hotel is slow. Good for checking your email, but not to download documents or stream Netflix shows.
Spend a night at this hotel on the 5th September. Room carpet was filth did not even walk barefoot on it. Service in the restaurant was terrible had to bed for even water. Hotel does not allow you to bring any food ordrink from outside and charged £ 2 for a can of soda. Terrible service
Terrible English with some of the staff, tacky decor and visible dirt/filth in some areas. If you're landing very late at night/early morning and only plan to be here for a few hours or quick nap, then it's fine. Otherwise, avoid at all costs. Definitely not a good first impression of Jordan.
I was put in this hotel due to a delay with Royal Jordanian and I missed my connection. It is clear that this hotel knows they don't have to do anything with regards care for customers because they are guaranteed to have occupancy through RJ. Checking in late 1130pm I had to wait in the lobby for a room to be ready. When I got to the room, there was no water in the toilet. Maintenance was sent. He couldn't fix it. I had to go back down to the lobby and wait for another room. Both rooms smelled weird. Carpets filthy. There was a clump of hair hanging off the bedside light. Curtains filthy. Bathroom felt cleaner and shower was fine. Next morning I was told my wakeup would be at 430am for a 5am bus. At 420am the phone rang for wake up. At 440am someone came knocking on my door telling me to be ready (I was in the shower). At 455am I was on the bus. The bus didn't leave until 530am. Doors left open so it was cold. Clearly waiting for it to fill/driver was sat outside smoking cigarettes. A complete shambles. They kept saying we would leave in 5mins and that lasted for 30mins. Moreover, the hotel knew which flight I was on. When I got to the airport there was already a 4hour delay posted but the hotel didn't think to check this. A total shambles of a hotel. And moreover, I wouldn't fly with RJ again. And I was in business class so apparently I got the "upgraded business class rooms!". I dread to see what the economy rooms look like!
The only reason this hotel can survive is it's Monopol as the only airport hotel with Amman airport operating the majority of its European flights in the middle of the night. Please be aware that the hotel does not store luggage. So if you feel like heading into town after checking out and picking up your luggage on the way back to catch your late flight - forget it. I talked to the manager, the fact that luggage storage explicitly was advertised on booking.com did not seem to matter much to him, in fact nothing seemed to matter much to any staff in this hotel. He could have cared less about my situation. The Dead Sea with its wonderful hotels is only an hour away from the airport with cheap taxis available - next time I will head down there directly no matter the time of the day. So would I advise anyone else - just skip this place.
cons: maintenance not kept up in the building; elevator buttons don't always open door or move the elevator on the 1st try; dining facilities are less than adequate; not much variety in food; a 4.99% charge is automatically added to all purchases (gift shop, etc) inn addition to the TWO taxes already required; no iron or ironing board in rooms; can hear people in hallways; pros: shuttle service is convenient; and free to guests of hotel; amenitiies such as soaps, etc. are nice;
- Free continental breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located 1.1 mi (1.7 km) from Qasr al-Qastal, Amman Airport Hotel is within a 15-minute drive of Qasr Al-Mshatta. This 304-room, 4-star hotel has an outdoor pool along with free in-room WiFi and free self parking. It's near the airport and also within a 15-minute drive of Amman Waves.
Free continental breakfast is served each morning from 6 AM to 10:30 AM. Enjoy dining at the hotel's 2 onsite restaurants: Mosaic Restaurant specializes in international cuisine and serves breakfast, lunch, and dinner; La Terrace offers relaxing pool views. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or 2 coffee shops/cafés.
The 304 soundproofed rooms feature kitchenettes. Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Beds are dressed in Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and free toiletries. Coffee makers, free bottled water, and safes are also standard.
Amman Airport Hotel features an outdoor pool, a children's pool, and a fitness center. You can take advantage of free parking, along with an airport shuttle for a fee (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include an outdoor tennis court, free WiFi in public areas, and 3 meeting rooms.
Reviews from Trip Advisor
67% of guests recommend this hotelTotal of 571 reviews