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Hotel Otrar

4.0 star property
Central hotel with free breakfast connected to a shopping center in Almaty

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Photo gallery for Hotel Otrar

Interior
Restaurant
Presidential Suite, 2 Bedrooms | Premium bedding, minibar, in-room safe, soundproofing
Suite | Premium bedding, minibar, in-room safe, soundproofing
Terrace/patio

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Breakfast included
  • Pool
  • Gym
  • Room service
  • Air conditioning

Explore the area

Map
Gogolya Street 73, Almaty, 050002
  • Panfilov Park
    ‪3 min walk‬
  • Zenkov Cathedral
    ‪12 min walk‬
  • Almaty Opera House
    ‪17 min walk‬
  • Almaty (ALA-Almaty Intl.)
    ‪14 min drive‬

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Room options

View all photos for Business Twin Room

Premium bedding, minibar, in-room safe, soundproofing

Business Twin Room

  • 149 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite

Junior Suite | Premium bedding, minibar, in-room safe, soundproofing

Junior Suite

  • 300 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite

Suite | Premium bedding, minibar, in-room safe, soundproofing

Suite

  • 449 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Single Room

Standard Single Room | Premium bedding, minibar, in-room safe, soundproofing

Standard Single Room

  • 149 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Presidential Suite, 2 Bedrooms

Presidential Suite, 2 Bedrooms | Premium bedding, minibar, in-room safe, soundproofing

Presidential Suite, 2 Bedrooms

  • 1321 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Business Double Room

Business Double Room | Premium bedding, minibar, in-room safe, soundproofing

Business Double Room

  • 149 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room

Premium bedding, minibar, in-room safe, soundproofing

Standard Twin Room

  • 149 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Business Single Room

Premium bedding, minibar, in-room safe, soundproofing

Business Single Room

  • 149 sq ft
  • Sleeps 1
  • 1 Twin Bed

About the neighborhood

Almaty

Located in Medeu District, Hotel Otrar is within a 10-minute stroll of sights such as 28 Panfilov Heroes Memorial Park and Almaty Cathedral. This 4-star hotel has 161 rooms and welcomes guests with free breakfast, an indoor pool, and free in-room WiFi. Centrally located in Almaty, the hotel is connected to a shopping center, and a short walk from Museum of Kazakh Musical Instruments and Zenkov Cathedral.

What's nearby

  • Panfilov Park - 3 min walk - 0.2 miles
  • Zenkov Cathedral - 12 min walk - 0.7 miles
  • Almaty Opera House - 17 min walk - 0.9 miles
  • MEGA Park - 3 min drive - 1.2 miles
  • Dostyk Plaza - 4 min drive - 2.2 miles

Getting around

  • Almaty Station - 10 min drive
  • Almaly - 18 min walk
  • Almaty (ALA-Almaty Intl.) - 27 min drive

Restaurants

  • ‪Bowler Coffee Roasters - ‬7 min walk
  • ‪Lanzhou - ‬6 min walk
  • ‪Agosto - ‬6 min walk
  • ‪Hoper’s Craft Beer & Grill Bar - ‬4 min walk
  • ‪Bkitzer - ‬4 min walk

About this property

Hotel Otrar

Central hotel with free breakfast connected to a shopping center in Almaty
Hotel Otrar features a nightclub, an indoor pool, and a gym. For transportation, you can make use of an airport shuttle (available 24 hours) for KZT 23000 per person roundtrip, as well as an area shuttle. Front-desk staff can answer questions 24/7, and assist with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include a sauna, free WiFi in public areas, and a 24-hour business center.
TVs come with digital channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Refrigerators, minibars, and safes are other standard amenities.
Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Children under 6 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision.

Languages

English, German, Russian

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Gym
  • Indoor pool
  • Nightclub
  • Sauna
  • Steam room

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Low-height counter and sink

More

  • 1 building
  • 5 floors
  • Built in 1981
  • Designated smoking areas
  • Mosquito nets
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Pay movies
  • TV with premium digital channels

Food and drink

  • 24-hour room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 12 years old or younger stays free when using existing bedding (children may not be eligible for free breakfast)
  • Rollaway/extra beds are available for KZT 7000.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: KZT 23000 per person (roundtrip)
  • Rollaway bed fee: KZT 7000.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
  • Check-in: noon
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Clothing is optional at Hotel Otrar.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.

Property is also known as

Hotel Otrar Almaty
Otrar Almaty
Otrar
Hotel Otrar Hotel
Hotel Otrar Almaty
Hotel Otrar Hotel Almaty

Frequently asked questions

Is a free cancellation option available at Hotel Otrar?

Hotel Otrar provides free cancellation on select room rates. For additional details, review the cancellation policy on our site.

What's there to do near Hotel Otrar?

This hotel is situated in Medeu District, just steps from 28 Panfilov Heroes Memorial Park and Almaty Cathedral, and within a short walk of Museum of Kazakh Musical Instruments. You'll also find Zenkov Cathedral and Central Park of Culture and Leisure less than a mile away.

Is parking available on site at Hotel Otrar?

No, this hotel doesn't offer parking.

Does Hotel Otrar include a casino on the premises?

No, Hotel Otrar doesn't have a casino.

Is there an indoor pool at Hotel Otrar?

Yes, this hotel has an indoor pool.

What amenities will couples enjoy at Hotel Otrar?

There are plenty of amenities for couples at this hotel, including an indoor pool, 2 bars, and a restaurant.

Does Hotel Otrar have a hot tub?

No, but guests can enjoy a steam room at this hotel.

Does Hotel Otrar have a restaurant that serves breakfast?

Yes, Hotel Otrar serves free buffet breakfast each morning from its restaurant.

Does Hotel Otrar allow pets to stay for free?

No, pets aren't allowed at Hotel Otrar.

Are there connecting rooms at Hotel Otrar?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Hotel Otrar?

The closest major airport to Hotel Otrar is Almaty (ALA-Almaty Intl.), which is 10.6 mi away (27 minutes by car).

Can I book a room with a balcony at Hotel Otrar?

No, you won't find guestrooms with balconies at Hotel Otrar.

Hotel Otrar Reviews

Reviews

6.8
Rating 10 - Excellent. 7 out of 35 reviews
Rating 8 - Good. 13 out of 35 reviews
Rating 6 - Okay. 6 out of 35 reviews
Rating 4 - Poor. 3 out of 35 reviews
Rating 2 - Terrible. 6 out of 35 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

8.4/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, room comfort

The staff was a wonderful, expect the last day .

Stayed 8 nights in Aug 2024

10/10 Excellent

Didier

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Roman

Business traveler
Liked: Amenities
Stayed 3 nights in Sep 2023

10/10 Excellent

Khwaja

Liked: Property conditions & facilities
safe and good
Stayed 4 nights in Aug 2023

10/10 Excellent

Pavel, Bellevue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and service
Stayed 8 nights in Apr 2023

6/10 Okay

MUHAMMAD

Stayed 4 nights in Oct 2022

8/10 Good

Raj Kishor

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel located in the heart of the city.
Stayed 3 nights in Oct 2021

8/10 Good

Jean Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
The staff was not much helpful. Could hardly speak English. They just seem not to bother about the the guests. Good breakfast !
Stayed 4 nights in Jul 2018

2/10 Terrible

Jessica

Liked: Cleanliness
Disliked: Staff & service

Going to have to pay double

We prepaid at the time of our booking. On arrival to the hotel they wouldn’t believe us. Dont use this service. There is such poor communication, loss of booking, and inability to unstand how booking online works.

4/10 Poor

Genaro II

Disliked: Staff & service, property conditions & facilities, room comfort

Very old hotel, nice location but expensive pickup

The hotel charged me USD 38 for hotel pick. That is 12,500 tenge. The average rate is 3,000 tenge. I took Uber going back to airport and costed me 2,000 tenge. I complained about it but reception said that was their contract with the supplier. They should know better and arranged for a fair costing. It was too late for me to decline bec driver was in the airport already and it was immediate booking. Hotel facade was far from the pictures. It is a very old hotel with old design and furnitures. Good things about the hotel are location and is a bit clean. This is not value for money.
Stayed 1 night in Nov 2017

8/10 Good

Joseph

Liked: Cleanliness, staff & service
Disliked: Room comfort

Nice hotel and locale

Great location but a/c unit did not work which was replaced by another old-style unit that struggled to function.
Stayed 1 night in Aug 2017

8/10 Good

Kenneth

Liked: Staff & service, property conditions & facilities

Friendly, helpful staff in a convenient location.

Friendly, helpful staff. Location convenient for Metro, shopping and restaurants. My room had a nice view of the mountains.
Stayed 3 nights in Jul 2017

6/10 Okay

Bear, Hong Kong

Disliked: Cleanliness

Convenient hotel but ancient

Old hotel, amenities very limited, furnishings are old and the cupboards in the room was broken, we stayed there for a short night at a low price before a 6am flight so it was not bad!
Stayed 1 night in Jun 2017

8/10 Good

Jack, New Jersey

Liked: Cleanliness, staff & service
Disliked: Room comfort

Great staff

The hotel staff members were very helpful, but the bed is less than satisfactory: the metal springs are hard on my back.
Stayed 2 nights in Jun 2017

2/10 Terrible

Imran

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad bad bad

Not so great.

8/10 Good

Tom, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfectly good InTourist-type hotel.

Good enough, and good price. Right across the street from the big wooden cathedral, where the singing during mass is extraordinary.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Great location, but its not 4-star

Very convenient location. Service is excellent, very helpful staff. Great breakfast. Downsides: its not a 4 star hotel as claimed. And the shower was not in good condition

2/10 Terrible

Jose Antonio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Si lo escoges te arrepentirás

El peor Hotel, que he estado en mi vida. Lo escogimos porque decía que tenía piscina, pero no es cierto. En recepción nadie hablaba inglés y resulta imposible entenderse. El Wi-Fi no funcionaba. Al final consiguieron conectarme mi teléfono pero no el de mi esposa. La habitación es diminuta con camas de 80 × 1 80 y colchones viejos. El aire acondicionado antiguo hacía un ruido ensordecedor, pero si lo desconectabas te asabas. La televisión antigua tampoco funcionó. El baño ridículamente pequeño y parecido al que tenía mi abuela. Este Hotel tuvo esplendor los años 60 y ahora esta totalmente desfasado. Cuando llegamos una pareja de alemanes se marchaba viendo el estado; eso debimos haber hecho nosotros.
Apenas si se puede pasar entre la cama de 80 cm y el mueble del viejo televisor. El aire acondicionado de cassette hace un ruido infernal
Apenas se hay sitio para sentarse en el inodoro
La dejadez y decadencia está en todos los detalles.
Stayed 1 night in Aug 2024

2/10 Terrible

Jose Antonio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Si lo escoges te arrepentirás

El peor Hotel, que he estado en mi vida. Lo escogimos porque decía que tenía piscina, pero no es cierto -he reclamado a la web de hoteles-. En recepción nadie hablaba inglés y resulta imposible entenderse. El Wi-Fi no funcionaba. Al final consiguieron conectarme mi teléfono pero no el de mi esposa. La habitación es diminuta con camas de 80 × 1 80 y colchones viejos. El aire acondicionado antiguo hacía un ruido ensordecedor, pero si lo desconectabas te asabas. La televisión antigua tampoco funcionó. El baño ridículamente pequeño y parecido al que tenía mi abuela. Este Hotel tuvo esplendor los años 60 y ahora es un auténtico desastre. Cuando llegamos una pareja de alemanes se marchaba viendo el estado; eso debimos haber hecho nosotros.
Apenas si se puede pasar entre la cama de 80 cm y el mueble del viejo televisor. El aire acondicionado de cassette hace un ruido infernal
Apenas se hay sitio para sentarse en el inodoro
La taza se movía y el aspecto con chorrones marrones era de dejadez
No se preocupan ni de poner bien la luz del espejo que la tienen caída. Así todo el hotel
Stayed 1 night in Aug 2024

8/10 Good

Holm

Business traveler
Liked: Cleanliness, staff & service
Eine Sanierung des Hotels wäre wünschenswert. Preis/Leistung stimmt. Sehr feundliches Personal, was bei Problemen sofort hilft.
Straßenseite - Blick aus der 5. Etage. Etwas lauter - aber der Blick entschädigt.
Stayed 9 nights in Oct 2023

2/10 Terrible

Natalia

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Не рекомендую

Самый ужасный отель из тех, что я останавливалась- очень старый ремонт, в номере нет ни чайника, ни даже бутылки воды.
Завтраки вполне вкусные
Это чистый !!
Stayed 3 nights in Sep 2023

8/10 Good

koichi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

パンフィロフ公園すぐ近くのホテル

パンフィロフ公園のすぐ近くなので、ゼンコフ正教会もすぐ近くとなります。ｺｸﾄﾍﾞﾊﾟｰｸへのﾛｰﾌﾟｳｪｲ乗り場までも何とか歩いていけました。空港までのタクシーも1800ﾃﾝｹﾞぐらいで手配もしてくれました。
Stayed 1 night in Aug 2023

4/10 Poor

Alexander

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Really hard beds but the staff was nice

The beds were extremely hard, which kinda ruined the whole stay. The hotel is also quite old. The breakfast was not great. But the staff was very nice and helpful.
Stayed 2 nights in Jun 2023

6/10 Okay

Dongki

Business traveler

친절한 직원 좋은 위치 그러나 가격대비 룸의 수준은 낮은 편

호텔 위치는 좋으나 가격 대비 룸의 수준은 부족했다고 생각됩니다. 그러나 직원분들은 친절했습니다.
Stayed 5 nights in Jun 2022