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Grand Sapphire

4.5 star property
Luxury hotel with a full-service spa and a steam room

Choose dates to view prices

Photo gallery for Grand Sapphire

Suite | Minibar, in-room safe, soundproofing, iron/ironing board
Children's activities
Lobby
Restaurant
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Spa
  • Room service
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
Dostyk avenue, 32, 32, Almaty, AMY, 050010
  • Place, Panfilov Park
    ‪7 min walk‬
  • Place, Zenkov Cathedral
    ‪12 min walk‬
  • Place, Almaty Opera House
    ‪14 min walk‬
  • Airport, Almaty (ALA-Almaty Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Single Room

Minibar, in-room safe, soundproofing, iron/ironing board

Standard Single Room

  • 194 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room | Minibar, in-room safe, soundproofing, iron/ironing board

Standard Double Room

  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Single Room

Minibar, in-room safe, soundproofing, iron/ironing board

Superior Single Room

  • 194 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, soundproofing, iron/ironing board

Superior Double Room

  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Room, Mountain View, Executive Level

Family Room, Mountain View, Executive Level | Minibar, in-room safe, soundproofing, iron/ironing board

Family Room, Mountain View, Executive Level

  • 376 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Room, City View, Executive Level

Deluxe Room, City View, Executive Level | Minibar, in-room safe, soundproofing, iron/ironing board

Deluxe Room, City View, Executive Level

  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Penthouse

Penthouse | Minibar, in-room safe, soundproofing, iron/ironing board

Penthouse

  • 549 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite

Suite | Minibar, in-room safe, soundproofing, iron/ironing board

Suite

  • 495 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

Luxury Suite

  • Sleeps 2

View all photos for Luxury Penthouse Suite

Minibar, in-room safe, soundproofing, iron/ironing board

Luxury Penthouse Suite

  • Sleeps 4

Standard Double Room

  • Sleeps 2

View all photos for Standard Twin Room

Minibar, in-room safe, soundproofing, iron/ironing board

Standard Twin Room

  • Sleeps 2

View all photos for Family Room

Minibar, in-room safe, soundproofing, iron/ironing board

Family Room

  • Sleeps 4

Superior Room

  • Sleeps 2

View all photos for Single Room

Minibar, in-room safe, soundproofing, iron/ironing board

Single Room

  • Sleeps 2

View all photos for Deluxe Room

Minibar, in-room safe, soundproofing, iron/ironing board

Deluxe Room

  • Sleeps 3

About the neighborhood

Almaty

Located in Medeu District, Grand Sapphire is within a mile (2 km) of popular sights such as Zenkov Cathedral and Almaty Opera House. This 50-room, 4.5-star hotel has a restaurant, a full-service spa, and free in-room WiFi.

What's nearby

  • Panfilov Park - 7 min walk - 0.4 miles
  • Zenkov Cathedral - 12 min walk - 0.7 miles
  • Almaty Opera House - 14 min walk - 0.8 miles
  • Almaty Central Stadium - 5 min drive - 2.4 miles
  • Almaty Tower - 6 min drive - 2.7 miles

Getting around

  • Almaty Station - 12 min drive
  • Almaly - 14 min walk
  • Almaty (ALA-Almaty Intl.) - 30 min drive

Restaurants

  • ‪Pasta La Vista - ‬5 min walk
  • ‪William Lawson's 13 - ‬2 min walk
  • ‪The Shakespeare Pub - ‬5 min walk
  • ‪Victory Mexican and Wild - ‬4 min walk
  • ‪Comein Grill Bar - ‬5 min walk

About this property

Grand Sapphire

Luxury hotel with a full-service spa and a steam room
Guests of Grand Sapphire enjoy features like a full-service spa, a steam room, and a business center. For transportation, you can make use of an airport shuttle (available 24 hours) for KZT 5000 per vehicle one-way, as well as an airport shuttle. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include a meeting room, free newspapers, and laundry facilities.
Guests can expect to find free WiFi and LED TVs with cable channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Refrigerators, minibars, and coffee makers are also standard.
Recreational amenities at the hotel include a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

LUXCOSMED has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a steam room and Turkish bath/hammam.

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station drop-off shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Full-service spa
  • Playground
  • Steam room

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa treatment rooms
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 6 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for KZT 5000.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: KZT 5000 per vehicle (one-way)
  • Rollaway bed fee: KZT 5000.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
  • Check-in: 2 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Grand Sapphire Hotel
Grand Sapphire Almaty
Grand Sapphire
Grand Sapphire Hotel
Grand Sapphire Almaty
Grand Sapphire Hotel Almaty

Frequently asked questions

Are free cancellation options available at Grand Sapphire?

Grand Sapphire offers free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

What is there to do close to Grand Sapphire?

This hotel is situated in Medeu District within a short 17-minute walk of Almaty Opera House and also 5 minutes on foot from 28 Panfilov Heroes Memorial Park. You'll also find Kok Tobe Cable Car and Museum of Kazakh Musical Instruments less than a mile away.

Is parking available on site at Grand Sapphire?

No, this hotel doesn't offer parking.

Is there a spa available at Grand Sapphire?

LUXCOSMED is the hotel's spa and services include body wraps, massages, mani/pedis, and facials.

Does Grand Sapphire have a casino?

No, Grand Sapphire doesn't have a casino.

Will I find an indoor pool at Grand Sapphire?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Grand Sapphire?

There are plenty of amenities for couples at this hotel, including a bar, a restaurant, and a full-service spa.

Does Grand Sapphire have a hot tub?

No, but this hotel does have a steam room.

Does Grand Sapphire feature a restaurant that includes a breakfast menu?

Yes, Grand Sapphire serves continental breakfast each morning for a surcharge from its restaurant.

Will Grand Sapphire allow pets to stay free of charge?

No, pets aren't allowed at Grand Sapphire.

Are there connecting rooms at Grand Sapphire?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Grand Sapphire?

The closest major airport to Grand Sapphire is Almaty (ALA-Almaty Intl.), which is 10.1 mi away (30 minutes by car).

Can I book a room with a balcony at Grand Sapphire?

No, there aren't any guestrooms with balconies at Grand Sapphire.

Reviews

Grand Sapphire Reviews

8.4

Very Good

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 9 out of 24 reviews
Rating 8 - Good. 11 out of 24 reviews
Rating 6 - Okay. 3 out of 24 reviews
Rating 4 - Poor. 1 out of 24 reviews
Rating 2 - Terrible. 0 out of 24 reviews

Reviews

10/10 Excellent

Mirai

Stayed 2 nights in Jun 2025

6/10 Okay

Verified traveler

Liked: Staff & service

Disappointed

We weren't very pleased with this place. For starters, we found out upon arrival that we had to pay 6000 tenge for two people/two nights. Below is the only mention of potential fees: "Hotel fees The price DOES NOT include any applicable hotel service fees, charges for optional incidentals (such as minibar snacks or telephone calls), or regulatory surcharges. The hotel will assess these fees, charges and surcharges upon check-out." The staff claimed this was a newly imposed tax from Feb 2023. Well, I booked the hotel in June of 2023 and was not informed of this fee. It was also necessary to pay in cash. I've never had such a large charge not disclosed on Hotels.com. Aside from that, the breakfast had some issues (no toaster? terrible coffee, not ready on time) And the room was quite shabby and stinky. One positive was the staff was helpful with luggage storage both pre and post-checkout
Stayed 2 nights in Jun 2023

8/10 Good

Pradip Kumar

Stayed 4 nights in May 2023

4/10 Poor

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Somebody smoked throughout all my stay

In general, it's a very good hotel. However, there is one serious downside. During all my stay my room was filled with cigarette smoke. When I complained to the receptionist, they were apologetic, but said that they have one person staying who keeps smoking despite all warnings, and there is nothing they can do about him. Air conditioning system spread the smoke to all rooms of that floor. They offered to move me to another floor, but it was too much of a hassle for me to move my belongings. It surprised me that the person who was clearly violating the hotel's rules and was warned many times was not evicted, even though all guests of that floor suffered because of him. I think this hotel should enforce its rules more strictly.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

8/10 Good

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, spoke English. Clean tidy room, lots of extras like tooth kit etc. Great value.
Stayed 4 nights in Mar 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two weeks in the Grand Sapphire

Every hotel in Central Asia I have stayed in had some kind of plumbing issue. This one was the hot water, you had to turn the shower and tap to full hot for about 10 minutes for it to get warm enough to shower. A word to the desk and it improved but still a big lag while it warms up. Restaurant I only had the breakfast. Presentation was 100% we are still working on the serving temperature.
Stayed 7 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, friendly staff and in a very beautiful area. I would mst definitely come here again
Stayed 1 night in Feb 2018

8/10 Good

Alexandr

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2018

6/10 Okay

Martin

Liked: Cleanliness, property conditions & facilities

Average hotel in a good location

My stay was ok in this hotel. Nothing special there. Room and especially the bathroom was very small. No proper desk to sit. No English channels on TV. The use of the sauna was at extra charge which I didn't expect. For the breakfast I had to go to an outside restaurant since the hotel restaurant was under refurbishment. Location is very good.
Stayed 3 nights in Dec 2017

10/10 Excellent

MAXIM

Stayed 1 night in Dec 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Clean, kind reception
Stayed 1 night in Jan 2021

10/10 Excellent

Baofeng

Stayed 1 night in Dec 2020

6/10 Okay

Jan Mikael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fint rum - men busstrafik

Tyvärr väcktes jag 06:30 varje morgon när busstrafiken kom igång. Hade rummet varit tystare hade det varit perfekt. Det finns antagligen tystare rum. Polaren sov som en stock.
Stayed 7 nights in Dec 2019

8/10 Good

Simen

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2019

8/10 Good

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2019

8/10 Good

Antti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very beautiful breakfast room. Very friendly staff. The room is a bit too small so you easily hurt yourself to hard corners of the bed.
Stayed 1 night in Jul 2019

8/10 Good

Bolat

Liked: Room comfort

Слабый отель в отличном районе

Отличное местоположение рядом с основными достопримечательностями - это основное достоинство отеля. Категорически не понравились завтраки и в целом обслуживающий персонал. Обслуживание в отеле долгое и равнодушное. Яичницу на завтрака умудряются принести холодной, хотя в зале было занято всего 2 столика. Фруктовая тарелка - это маленькая чашка с несколькими кусочками фруктов. А тарелка с выпечкой всего лишь одинокой заветренное пирожное
Stayed 1 night in May 2019

10/10 Excellent

TB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
荷物預かりなど対応が親切だった。
Stayed 1 night in Nov 2018

8/10 Good

Tatyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Гостепреимный Алма атинский отель

Очень понравился гостеприимный край и поэтому пребывание в отеле оставило самые приятные впечатления Расположение не совсем близко к основным достопримечательностями но через день к этому привыкаешь а в остальном-скорее порекомендую этот отель для пребывания чем нет
Stayed 4 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel meraviglioso
Stayed 1 night in Nov 2017