Grand Hotel Tien Shan

These fees and deposits will be charged at check-in, check-out, or the time of service.

• Airport shuttle fee: KZT 8000 per vehicle (one-way, maximum occupancy 3)
• Early check-in is available for a fee (subject to availability)
• Late check-out fee: 100 percent of room rate (subject to availability)
• Crib (infant bed) fee: KZT 5000.0 per day
• Rollaway bed fee: KZT 10000.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

• Check-in: 2:00 PM
• Check-out: noon
• Minimum check-in age: 18

Details about charges, deposits, or other important information:

• This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
• Charges for extra guests may apply and vary depending on the property's policy.
• A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
• Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
• This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

• If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
• Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
• Registered guests are the only ones allowed in guestrooms.
• There are no elevators.