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Grand Hotel Tien Shan

4.0 star property

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Photo gallery for Grand Hotel Tien Shan

Lobby lounge
Creator video
Couples treatment rooms, sauna, hot tub, steam room, Turkish bath
Free daily buffet breakfast
View from property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
115 Bogenbay Batyr Street, Almaty, 050000
  • Place, Zenkov Cathedral
    ‪5 min walk‬
  • Place, 28 Panfilov Heroes Memorial Park
    ‪5 min walk‬
  • Place, Panfilov Park
    ‪9 min walk‬
  • Airport, Almaty (ALA-Almaty Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Single Room

100-cm Smart TV with satellite channels

Standard Single Room

8.8 out of 10
Excellent
(5 reviews)
  • 240 sq ft
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Superior Double Room

100-cm Smart TV with satellite channels

Superior Double Room

9.0 out of 10
Wonderful
(4 reviews)
  • 390 sq ft
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, minibar, in-room safe, desk

Deluxe Double Room

7.2 out of 10
Good
(5 reviews)
  • 406 sq ft
  • Sleeps 4
  • 1 Double Bed OR 1 Twin Bed
  • Free WiFi

View all photos for Luxury Suite

Premium bedding, minibar, in-room safe, desk

Luxury Suite

  • 407 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Superior Twin Room

100-cm Smart TV with satellite channels

Superior Twin Room

  • 369 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Premium Double Room

Premium Double Room | Premium bedding, minibar, in-room safe, desk

Premium Double Room

  • City view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premium Twin Room

Premium Twin Room | Premium bedding, minibar, in-room safe, desk

Premium Twin Room

  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Almaty

Located in Medeu District, Grand Hotel Tien Shan is within a 10-minute stroll of sights such as 28 Panfilov Heroes Memorial Park and Zenkov Cathedral. This 78-room, 4-star hotel welcomes business and leisure travelers with 2 indoor pools, a full-service spa, and free breakfast.

What's nearby

  • Zenkov Cathedral - 5 min walk - 0.3 miles
  • 28 Panfilov Heroes Memorial Park - 5 min walk - 0.3 miles
  • Almaty Opera House - 7 min walk - 0.4 miles
  • Panfilov Park - 9 min walk - 0.5 miles
  • Almaty Cathedral - 9 min walk - 0.5 miles

Getting around

  • Almaly - 6 min walk
  • Almaty Station - 10 min drive
  • Almaty (ALA-Almaty Intl.) - 29 min drive

Restaurants

  • ‪Six Coffee+Wine - ‬1 min walk
  • ‪Kumano - ‬5 min walk
  • ‪ШЕФ - ‬3 min walk
  • ‪I’m - ‬4 min walk
  • ‪Red Beer Bar - ‬4 min walk

About this property

Grand Hotel Tien Shan

Guests of Grand Hotel Tien Shan have access to a full-service spa, 2 indoor pools, and a gym. There's free parking, and an airport shuttle (available 24 hours) for KZT 8000 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and a conference center.
100-cm Smart TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Minibars, safes, and phones are also standard.
2 indoor swimming pools are on site along with a sauna and a fitness center.
Bali has 5 treatment rooms including rooms for couples. Services include hot stone massages, Thai massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. Guests under 18 years old are not allowed in the spa.

Similar properties

Lobby
Renion Park Hotel
Medeu District
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
9.0 out of 10, Wonderful, 8 reviews
$91 nightly
The price is $106
Jun 28 - Jun 29
Total with taxes and fees
Renion Park Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cigar Club
  • Kezdesu
  • L Fame Lounge and Leisure
  • Restaurant Nauryz

Things to do

  • 2 indoor pools
  • Full-service spa
  • Gym
  • Piano
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 2 indoor pools
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (9,555 square feet of space)
  • Meeting room

Outdoors

  • Pool loungers

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Sauna
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • Area rugs in room
  • No elevator

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 100-cm smart TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 100 percent of room rate

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from July 1 2026 to July 8 2026 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 3 kids 6 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for KZT 10000.0 per day
  • Cribs/infant beds are available for KZT 5000.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: KZT 8000 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: 100 percent of room rate (subject to availability)
  • Crib (infant bed) fee: KZT 5000.0 per day
  • Rollaway bed fee: KZT 10000.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.
Property Registration Number 5620286

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.

Property is also known as

Grand Hotel Tien Shan
Grand Hotel Tien Shan Almaty
Grand Tien Shan
Grand Tien Shan Almaty
Grand Tien Shan Hotel
Grand Hotel Tien Shan Hotel
Grand Hotel Tien Shan Almaty
Grand Hotel Tien Shan Hotel Almaty

Frequently asked questions

Is a free cancellation option available at Grand Hotel Tien Shan?

Grand Hotel Tien Shan provides free cancellation on select room rates. For additional details, review the cancellation policy on our site.

How much does it cost to stay at Grand Hotel Tien Shan?

As of Jun 24, 2026, prices found for a 1-night stay for 2 adults at Grand Hotel Tien Shan on Jul 4, 2026 start from $116, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Grand Hotel Tien Shan?

This hotel is situated in Medeu District within a 10-minute walk of 28 Panfilov Heroes Memorial Park, Almaty Opera House, and Nedelka Park. You'll also find Green Bazaar and Museum of Kazakh Musical Instruments less than a mile away.

Is parking available on site at Grand Hotel Tien Shan?

Yes, self parking is offered for free at the hotel.

Is there a spa at Grand Hotel Tien Shan?

Bali is the hotel's spa and services include hot stone massages, Thai massages, aromatherapy, and Ayurvedic treatments.

Does Grand Hotel Tien Shan feature a casino?

No, Grand Hotel Tien Shan doesn't have a casino.

Is there an indoor pool at Grand Hotel Tien Shan?

Yes, this hotel has 2 indoor pools. Note though that pool facilities will be unavailable from July 1 2026 until July 8 2026 (subject to change).

Is Grand Hotel Tien Shan a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, 2 indoor pools, and a bar/lounge.

Does Grand Hotel Tien Shan have a hot tub?

No, but guests can enjoy a steam room at this hotel.

Does Grand Hotel Tien Shan have a restaurant that serves breakfast?

Yes, Grand Hotel Tien Shan serves free buffet breakfast at Restaurant Nauryz each morning.

Does Grand Hotel Tien Shan allow pets to stay free of charge?

No, pets aren't allowed at Grand Hotel Tien Shan.

Does Grand Hotel Tien Shan have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Grand Hotel Tien Shan?

The closest major airport to Grand Hotel Tien Shan is Almaty (ALA-Almaty Intl.), which is 9.8 mi away (29 minutes by car).

Are there rooms with balconies that I can book at Grand Hotel Tien Shan?

No, there aren't any guestrooms with balconies at Grand Hotel Tien Shan.

Does Grand Hotel Tien Shan have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at Grand Hotel Tien Shan.

Grand Hotel Tien Shan Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 156 out of 332 reviews
Rating 8 - Good. 119 out of 332 reviews
Rating 6 - Okay. 38 out of 332 reviews
Rating 4 - Poor. 12 out of 332 reviews
Rating 2 - Terrible. 7 out of 332 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Loida Cargason

Liked: Cleanliness, amenities, property conditions & facilities
Yes! Worth the money I paid for. Breakfast was excellent! No complaints.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Burke

Liked: Cleanliness, staff & service, room comfort
Good breakfast
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

kee cheol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good locations and easy access to popular places
Stayed 1 night in Oct 2025
Verified

8/10 Good

Gaurav

Liked: Cleanliness, staff & service, property conditions & facilities
Property is located in a beautiful area, staff is courteous, breakfast is great
Stayed 5 nights in Apr 2025
Verified

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent! SPA is highly recommended
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Darya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and close to all the main city spots
Stayed 4 nights in Jul 2024
Verified

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean hotel and professional staff.
Stayed 1 night in Jun 2024
Verified

8/10 Good

Per

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near metro, Hotel breakfast really good. Staff professional and kind.
Stayed 8 nights in Aug 2025
Verified

10/10 Excellent

Dharamvir Singh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tourist friendly hotel with amazing staff

Amazing and centrally located with superb breakfast and staff support.
Stayed 5 nights in May 2023
Verified

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Good clean hotel, large room, and friendly service from the staff.
Stayed 3 nights in Jul 2022
Verified

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with friendly helpful staff who spoke gòod English
Stayed 4 nights in Jul 2024
Verified

10/10 Excellent

Bernard Alexandre Pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Good location, friendly staff, nice rooms. I strongly recommend this hotel and I will stay here next time again
Stayed 2 nights in Apr 2024
Verified

8/10 Good

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
We stayed on the ground floor away from the road and it was really quiet. The breakfast was ok for a small hotel. We found the hotel comfortable.We did have a safe problem, which wasn’t fixed, but we did only stay 2 nights.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is excellent and centrally located close to all amenities. The Spa and pool were a great benefit in a cool atmosphere
Stayed 3 nights in Jun 2023
Verified

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, very clean and well looked after. Restaurant was good, and very good pool/spa facilities. Staff were polite and helpful. Excellent central location and nice safe area (solo woman traveler). Air conditioning did not work very well, would have given 5 stars otherwise.
Stayed 7 nights in Apr 2025
Verified

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautifully decorated with local art. The pool was peaceful and beautiful.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay!

Great property. Excellent breakfasts. Helpful staff. Awesome spa.
Stayed 2 nights in May 2023
Verified

10/10 Excellent

jens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff in reception especial when checking out the 29of March. Over all good hotel with spa pools and good location.
Stayed 2 nights in Mar 2023
Verified

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitable place
Stayed 10 nights in Aug 2023
Verified

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As mentioned by other travellers, the property might seems dated, but at the same time it is very well maintained and extremely clean.
Stayed 6 nights in May 2023
Verified

6/10 Okay

Eric

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Ok
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

A lovely, clean hotel in the city centre. Rooms are comfortable. Easily accessible to all the main sights. I didn't eat in the hotel restaurant but there are lots of food options locally.
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Paramveer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet place. Staff was so nice and smiling. Housekeeping staff was also very attentive of their duties. All in all , I recommend this place to stay in Almaty.
Stayed 8 nights in Sep 2023
Verified

10/10 Excellent

Shawn

Older style but elegantly cared for. Very comfortable. We enjoyed our stay tremendously.
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic central location in Almaty, conveniently located in proximity to the Opera, Arasan Spa, the Cathedral, and great restaurants. The hotel gym is small, but adequate in a pinch. The spa is not to be missed. Wonderful buffet breakfast to start the day!
Stayed 4 nights in Mar 2024