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Grand Erbil Hotel

4.0 star property

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Photo gallery for Grand Erbil Hotel

Porch
Indoor pool
Banquet hall
2 bars/lounges, poolside bar
Free daily buffet breakfast

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Sauranbaeva Str. 5, Almaty, 050-0011
  • Place, Panfilov Park
    ‪11 min drive‬
  • Place, MEGA Park
    ‪11 min drive‬
  • Place, Zenkov Cathedral
    ‪12 min drive‬
  • Airport, Almaty (ALA-Almaty Intl.)
    ‪8 min drive‬

Room options

View all photos for Economy Double Room, No Windows

A hotel room with a bed, two bedside lamps, a red chair, and a small table with a lamp.

Economy Double Room, No Windows

  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Single Room

A hotel room with a bed, bedside table, and a window with curtains.

Standard Single Room

  • 161 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Double Room

A hotel room with a large bed, a dark blue headboard, white bedding, and two bedside tables with lamps.

Standard Double Room

  • 194 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Twin Room

A hotel room with two beds, a nightstand with a lamp, a chair, and a small table with a book.

Standard Twin Room

  • 194 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Double Room

A hotel room with a large bed, two armchairs, a small table, and a TV.

Superior Double Room

  • 258 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Twin Room

A hotel room with two beds, a desk, a chair, a TV, and a large window with curtains.

Superior Twin Room

  • 258 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Luxury Double Room, Jetted Tub

Luxury Double Room, Jetted Tub | In-room safe, desk, iron/ironing board, free WiFi

Luxury Double Room, Jetted Tub

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Basic Shared Dormitory, Shared Bathroom

Basic Shared Dormitory, Shared Bathroom | In-room safe, desk, iron/ironing board, free WiFi

Basic Shared Dormitory, Shared Bathroom

  • 377 sq ft
  • 1 bedroom
  • Sleeps 1
  • 3 Twin Bunk Beds
  • Free WiFi

About the neighborhood

Almaty

Located in Turksib District, Grand Erbil Hotel is within a 10-minute drive of Green Bazaar and Gabit Musrepov Kazakh Theatre for Children and Youth. This 4-star hotel welcomes guests with 67 rooms and conveniences like a full-service spa, an indoor pool, and free in-room WiFi.

What's nearby

  • 28 Panfilov Heroes Memorial Park - 11 min drive - 6.0 miles
  • Panfilov Park - 11 min drive - 6.0 miles
  • MEGA Park - 11 min drive - 6.2 miles
  • Almaty Zoo - 12 min drive - 6.2 miles
  • Zenkov Cathedral - 12 min drive - 6.4 miles

Getting around

  • Almaty Station - 22 min drive
  • Almaly - 29 min drive
  • Almaty (ALA-Almaty Intl.) - 16 min drive

Restaurants

  • ‪Шалахо - ‬2 min drive
  • ‪Лаффа - ‬19 min walk
  • ‪Отан - ‬19 min walk
  • ‪Манам - ‬3 min drive
  • ‪Samurai Sushi - ‬4 min walk

About this property

Grand Erbil Hotel

Renovated in 2023, Grand Erbil Hotel offers a full-service spa, an indoor pool, and a sauna. There's limited parking, and an airport shuttle (available 24 hours) for KZT 3000 per vehicle one-way. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this spa hotel include free WiFi in public areas, a free kid's club, and a meeting room.
70-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, slippers, and bathrobes. Other amenities include dining areas, refrigerators, and microwaves.
Recreational amenities at the hotel include an indoor pool and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with Turkish bath/hammam.

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Jul 11 - Jul 12
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limited onsite parking (max 10 spaces per unit)
  • Wheelchair-accessible van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Erbil

Things to do

  • Free children's club
  • Full-service spa
  • Indoor pool
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Free children's club
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting room

Outdoors

  • Terrace

Full-service spa

  • Massage
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in room
  • Elevator
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Renovated entire property - January 2023

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 70-inch flat-screen TV with satellite channels

Food and drink

  • Kitchen island
  • Limited room service
  • Microwave
  • Paper towels
  • Refrigerator
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 5 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for KZT 10000.0 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: KZT 5000.00 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: KZT 3000 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: KZT 10000.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM—-11:00 AM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers limited parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Grand Erbil Hotel Almaty
Grand Erbil Almaty
Grand Erbil
Grand Erbil Hotel Hotel
Grand Erbil Hotel Almaty
Grand Erbil Hotel Hotel Almaty

Frequently asked questions

Is free cancellation available at Grand Erbil Hotel?

Grand Erbil Hotel provides free cancellation on select room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at Grand Erbil Hotel?

As of Jul 7, 2026, prices found for a 1-night stay for 2 adults at Grand Erbil Hotel on Jul 12, 2026 start from $42, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Grand Erbil Hotel?

This hotel is situated in Turksib District, close to MEGA Park, Almaty Zoo, and Almaty Opera House. You'll also find Gabit Musrepov Kazakh Theatre for Children and Youth and Hippodrome nearby.

Is parking available on site at Grand Erbil Hotel?

Yes, there is wheelchair-accessible van parking available. You'll find a max of 10 spaces per unit.

Is there a spa at Grand Erbil Hotel?

There is a full-service spa available for guests to enjoy and services include massages.

Does Grand Erbil Hotel feature a casino?

No, Grand Erbil Hotel doesn't have a casino.

Will I find an indoor pool at Grand Erbil Hotel?

Yes, this hotel has an indoor pool.

What amenities will couples enjoy at Grand Erbil Hotel?

There are plenty of amenities for couples at this hotel, including 2 restaurants, an indoor pool, and a poolside bar.

Are there hot tubs at Grand Erbil Hotel?

No, but guests can enjoy a sauna at this hotel.

Does Grand Erbil Hotel have a restaurant that serves breakfast?

Yes, Grand Erbil Hotel has 2 restaurants, and serves free buffet breakfast each morning.

Will Grand Erbil Hotel allow pets to stay for free?

No, pets aren't allowed at Grand Erbil Hotel.

Are there connecting rooms at Grand Erbil Hotel?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Grand Erbil Hotel?

The closest major airport to Grand Erbil Hotel is Almaty (ALA-Almaty Intl.), which is 4.3 mi away (16 minutes by car).

Are there rooms with balconies that I can book at Grand Erbil Hotel?

Yes, some guestrooms at Grand Erbil Hotel offer a balcony.

Grand Erbil Hotel Reviews

Reviews

6.2
Rating 10 - Excellent. 13 out of 83 reviews
Rating 8 - Good. 26 out of 83 reviews
Rating 6 - Okay. 14 out of 83 reviews
Rating 4 - Poor. 12 out of 83 reviews
Rating 2 - Terrible. 18 out of 83 reviews

6.4/10

Cleanliness

6.8/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Quaint stay
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Reza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hostel with lots of amenities & good breakfast
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice hotel and I would like to come back!
Stayed 1 night in Oct 2025
Verified

8/10 Good

Didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel for one night

Good hotel for one night
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

ILIAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room, nice people
Stayed 4 nights in Nov 2024
Verified

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that hotel did not make a big deal about checking in, after a long flight this is appropriated.
Verified

10/10 Excellent

Muzaffar

Liked: Staff & service, property conditions & facilities
Very noisy, the restaurant in the hotel plays the music very loud until 5 a.m.
Stayed 1 night in Feb 2025
Verified

2/10 Terrible

Nicola

Disliked: Cleanliness, staff & service, property conditions & facilities
The restaurant was good and the personnel polite. The club was good too. The hotel reception and the room was horrible.
Stayed 1 night in Oct 2023
Verified

6/10 Okay

Leon

Liked: Cleanliness, staff & service, amenities
Wifi didn't work well Wouldn't print a boarding pass Spa is closed Noisy next to room
Stayed 1 night in Apr 2025
Verified

8/10 Good

SEKAR

Liked: Cleanliness, staff & service, property conditions & facilities
on over all it was ok and good.
Stayed 1 night in Jun 2023
Verified

8/10 Good

Jumpei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked out around 3 am in the morning, so we couldn't enjoy the hotel well, but there is no problem. The reception staff welcomed us and responded to our early check-out.
Stayed 1 night in Aug 2024
Verified

2/10 Terrible

Puneet

Disliked: Property conditions & facilities
Filthy old property
Stayed 1 night in Oct 2024
Verified

4/10 Poor

Ahmed

Disliked: Cleanliness, staff & service, property conditions & facilities
The room had good spce area but need rerenovation.
Stayed 1 night in Sep 2023
Verified

4/10 Poor

Bilquis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not very friendly
Stayed 4 nights in May 2025
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely not

Worst hotel I've ever been to. Weird fines, unclean rooms, everything was broken or halfbroken. It was loud and unbearably hot at night. No idea how this could possibly be rated as a 4 star hotel. I don’t recommend.
Stayed 1 night in Mar 2025
Verified

4/10 Poor

Gintautas

Disliked: Cleanliness, property conditions & facilities
Strong sewage smell in bathroom. Low water pressure in bathroom.
Stayed 1 night in Jan 2024
Verified

2/10 Terrible

Ekaterina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience. The AC and Wi-Fi were both non-functional, making the stay uncomfortable. The cleanliness was disappointing—towels that should have been white were grey and dingy. The only redeeming factor was the breakfast, which was decent. I wouldn't recommend staying here.
Stayed 1 night in Aug 2024
Verified

6/10 Okay

JEAN

Disliked: Cleanliness, staff & service
internet was very poor or none and room service was every other day
Stayed 9 nights in Feb 2023
Verified

2/10 Terrible

Begimai

Disliked: Amenities, property conditions & facilities
Didnt like it
Stayed 2 nights in Jul 2022
Verified

2/10 Terrible

Sameer

Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed here for 2 nights and it was not the best experience. I noticed stains on the carpet and some of the blankets and towels. The bathroom was small and the bathtub with the shower curtains made it almost impossible to not spill water on the bathroom floor, yet they have a sign saying they’ll charge you 50,000 tenge for spilling water on the floor. The WiFi was so bad. Imagine after a long day hiking, you can hardly keep a phone call going with your family back home. The street seems a little sketchy, the view from window in our room was just some garbage dump below us. Not sure if it was staff or some local but always smoking outside and staring. The staff didn’t seem friendly either, not like the staff at other hotels who are very endearing.
Stayed 3 nights in Aug 2025
Verified

2/10 Terrible

Gregory

Disliked: Staff & service
Worst hotel I’ve ever stayed at. I had to be moved to three rooms because of problems. Two the air conditioning didn’t work. The phone didn’t work in any room. The restaurant at the hotel has dancing parties every night. They last until 3 in the morning on weekdays and five in the morning on weekends. We had to leave early because the staff stoke a pair of $900 earrings.
Stayed 22 nights in Oct 2024
Verified

2/10 Terrible

Arseniy

Disliked: Staff & service, amenities
Leaving the hotel premises, I witnessed a distressing scene of a man physically assaulting a woman, causing a public outcry. Despite the evident commotion, approximately ten bystanders remained passive, declining to intervene. Shockingly, even the security guard on duty abstained from taking any action. Upon alerting the hotel management via phone, my friend was assured that the situation was being handled, despite the ongoing violence inflicted on the woman just outside the hotel premises, resulting in severe facial injuries.
Stayed 1 night in Oct 2023
Verified

2/10 Terrible

Jon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Felt scammed by the hotel

We felt almost robbed by the hotel on two occasions, leaving a bad taste. The more I think about it the more I felt we were part of a scam. We asked the hotel to order us a taxi. When it arrived we were told the price and confirmed it on the drivers phone with the email from the hotel listing the price (5000). When we returned the driver requested more (14000). No one at the hotel would help us or stand up for us. All five at reception just stood there watching this man shout at us threatening to call the police. I said he should. I didn't want to go to jail so Infront of all the staff handed over the cash. The driver then shook all there hands (they were clearly friends) and walked off. Afterwards the receptionist said "yea you paid too much". The second occasion was the hotels laundry service. Three pairs of socks, a Tshirt and a pair of boxers cost £12/€14/$15.
Verified

6/10 Okay

Shibahara

Disliked: Cleanliness, property conditions & facilities
ドミトリーなのにロッカーがない。インド人が私物を盗もうとしていた。
Stayed 11 nights in Sep 2025
Verified

10/10 Excellent

Takeharu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
快適でした。
Stayed 2 nights in Aug 2025