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City Hotel Tien Shan

3.5 star property
Hotel in Almaty with a 24-hour front desk and a restaurant

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Photo gallery for City Hotel Tien Shan

Staircase
Interior detail
Bar (on property)
Lobby
Deluxe Twin Room | In-room safe, desk, rollaway beds, free WiFi

Reviews

6.0 out of 10

Popular amenities

  • Bar
  • Breakfast available
  • Parking included
  • Laundry
  • Air conditioning
  • Housekeeping

Explore the area

Map
Kunaeva Street 151/34, Almaty, 050000
  • Almaty Opera House
    ‪7 min walk‬
  • Zenkov Cathedral
    ‪12 min walk‬
  • Panfilov Park
    ‪16 min walk‬
  • Almaty (ALA-Almaty Intl.)
    ‪16 min drive‬

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Room options

View all photos for Deluxe Twin Room

Deluxe Twin Room | In-room safe, desk, rollaway beds, free WiFi

Deluxe Twin Room

  • 452 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room | Living area | Flat-screen TV

Deluxe Double Room

  • 452 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Single Room

Standard Single Room | In-room safe, desk, rollaway beds, free WiFi

Standard Single Room

  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 Large Twin Bed

About the neighborhood

Almaty

Located in Medeu District, City Hotel Tien Shan is within a 10-minute stroll of sights such as Nedelka Park and Almaty Opera House. This 31-room, 3.5-star hotel has a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Almaty Opera House - 7 min walk - 0.4 miles
  • Zenkov Cathedral - 12 min walk - 0.7 miles
  • Panfilov Park - 16 min walk - 0.9 miles
  • Dostyk Plaza - 2 min drive - 1.2 miles
  • MEGA Park - 4 min drive - 2.2 miles

Getting around

  • Almaly - 10 min walk
  • Almaty Station - 12 min drive
  • Almaty (ALA-Almaty Intl.) - 28 min drive

Restaurants

  • ‪Vanilla - ‬1 min walk
  • ‪Афиша - ‬8 min walk
  • ‪Guinness Pub - ‬10 min walk
  • ‪Чайxана Navat - ‬9 min walk
  • ‪Хороший Год - ‬7 min walk

About this property

City Hotel Tien Shan

Hotel in Almaty with a 24-hour front desk and a restaurant
Guests of City Hotel Tien Shan enjoy access to free WiFi in public areas, conference space, and coffee in a common area. There's free parking, and an airport shuttle (available 24 hours) for KZT 4800 per vehicle one-way. The 24-hour front desk has staff standing by to help with luggage storage and dry cleaning/laundry. Additional amenities include free newspapers, laundry facilities, and a water dispenser.
Flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, slippers, and bathrobes. Other standard amenities include refrigerators, free local calls, and safes.

Languages

English, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 10:00 AM for a fee: KZT 2,000 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Tapchan

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Conference space

Accessibility

  • No elevator

More

  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub
  • Hair dryer
  • Private bathroom
  • Slippers

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating
  • Phone
  • Safe

Policies

Check-in

Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for KZT 10000.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Cash deposit: KZT 5000 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately KZT 2000 per person
  • Airport shuttle fee: KZT 4800 per vehicle (one-way)
  • Rollaway bed fee: KZT 10000.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.

Additional information about polices, regulations, and more:

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Unmarried guests may be restricted from sharing rooms in accordance with local laws. Guests must provide proof of marriage if requested by the property.
  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

City Hotel Tien Shan Almaty
City Hotel Tien Shan
City Tien Shan Almaty
City Tien Shan
City Hotel Tien Shan Hotel
City Hotel Tien Shan Almaty
City Hotel Tien Shan Hotel Almaty

Frequently asked questions

Are free cancellation options available at City Hotel Tien Shan?

City Hotel Tien Shan provides free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

What is there to do close to City Hotel Tien Shan?

This hotel is situated in Medeu District within a 10-minute walk of Almaty Opera House, Nedelka Park, and Geology Museum. You'll also find 28 Panfilov Heroes Memorial Park and Zenkov Cathedral less than a mile away.

Will I be able to park at City Hotel Tien Shan?

Yes, self parking is offered for free at the hotel.

Does City Hotel Tien Shan feature a casino at the property?

No, City Hotel Tien Shan doesn't have a casino.

Will I find an indoor pool at City Hotel Tien Shan?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at City Hotel Tien Shan?

Couples staying at this hotel will appreciate amenities like bathrobes and slippers as well as a bar.

Does City Hotel Tien Shan have a hot tub?

No, there isn't a spa tub at this hotel.

Does City Hotel Tien Shan have a restaurant with a breakfast menu?

Yes, City Hotel Tien Shan serves a cooked-to-order breakfast for a surcharge each morning at Tapchan.

Will City Hotel Tien Shan allow pets to stay free of charge?

No, pets aren't allowed at City Hotel Tien Shan.

Does City Hotel Tien Shan have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to City Hotel Tien Shan?

The closest major airport to City Hotel Tien Shan is Almaty (ALA-Almaty Intl.), which is 10.7 mi away (28 minutes by car).

Are there rooms with balconies that I can book at City Hotel Tien Shan?

No, there aren't any guestrooms with balconies at City Hotel Tien Shan.

City Hotel Tien Shan Reviews

Reviews

6.0
Rating 10 - Excellent. 0 out of 5 reviews
Rating 8 - Good. 2 out of 5 reviews
Rating 6 - Okay. 2 out of 5 reviews
Rating 4 - Poor. 0 out of 5 reviews
Rating 2 - Terrible. 1 out of 5 reviews

7.2/10

Cleanliness

5.6/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities

City Hotel Tien Shan

Overall, I enjoyed my stay. The exterior is not new, but my room was nicely appointed. The water takes a very long time to get warm. Just when I was about to give up on it, it got better. Norice that I said warm. It never gets scalding hot, but it is good enough for me. The front desk usually has an English speaker available which helps a lot. Also, there is always a security guard / doorman present at the lobby. I never saw a need for one, but I suppose some people like to see that. The free breakfast buffet wasn't usually impressive, but then on one morning it suddenly was. In any case, you can request eggs if the buffet isn't doing it for you. The kitchen staff seems pretty efficient to me. The hotel is in a good, safe area. Lots of cafes and bars and things to do within walking distance or a reasonable Uber ride away.
Stayed 5 nights in Sep 2017

8/10 Good

JIGNESH

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

masa

near supermrket

Enough to stay. No more things I need. If it has a elevator, it will be more comfortable.

2/10 Terrible

Tatiana

Disliked: Staff & service, room comfort

Я не придираюсь!

Заселялась 31 октября, вечером. Отель полу-пустой. Дали номер 207. Захожу и понимаю, что с низкого второго этажа вид на оживленную улицу. Очень шумно, даже при закрытых окнах. Прошу поменять - дают 208. Соседний, по той же стороне. Прошу поменять - дают 310. Этажом выше, окна туда же. Прошу дать 311. Дают. Окна в тихий двор. При стоимости 23 000 тенге (4500 руб) в номере нет бесплатной воды в бутылках, нет ни чайника, ни чашек/ложек. Единственный стакан не поменяли после предыдущих постояльцев - он ГРЯЗНЫЙ!! Воду в ванной я спускала минут 15... горячая не пошла... Не приняв с дороги душ, ложусь спать. В 5 часов утра я проснулась от отвратительного гула непонятной природы. Он то звучал, то замолкал, потом начинался снова... Как пылесос, только хуже - очень мерзкая частота. Я поняла, как от звуков сходят с ума... Часа через полтора с трудом уснула. ОКАЗЫВАЕТСЯ, это заработало оборудование в соседнем продуктовом магазине! Это мне утром на ресепшн сказали, когда я на сутки раньше срока пошла убегать из этого ужасного места. Да, завтрак никакой! Тарелки и Глазунья к моему приходу закончилась - их не добавили. Куриные крылья я не могу без пива, блинчики холодные, кофе растворимый... Нет, я не придираюсь! Все так и было! Еэжу много, Первый раз я так вляпалась...

6/10 Okay

Verified traveler

Das Hotel war relativ zentral gelegen

Die Abbildung des Hotels im Angebot entsprach nicht der Realität (Das Hotel war zwar aus der Hotelgruppe, aber eben nicht das abgebildete