Pestana Delfim Beach & Golf Hotel - All Inclusive4.0 out of 5.0
Recent guest reviews
I have visited this hotel 5 times in total, once each year, half board. The staff are exceptional, they stood out for me, really impressed! The decor could do with an update, but it didn't ruin the experiences. The location was ideal!! I have just checked prices for the forthcoming year and I'm not sure we can afford to visit again. Approx £1,000 for two for a week is a lot for us. But honestly, this hotel is well worth visiting. An absolute favourite!
I have stayed at this hotel on three occasions and would dearly like to see it updated. The staff are fabulous and the location is great. Always found something I liked to eat not a massive selection but good enough. The hotel just needs some money investing in it to update as very tired.
I stayed at this hotel in early October, the location is superb, a 5 min walk down to the beach, to the right is a long stretch of sand up to the estuary mouth, there is also a boardwalk which leads to the town. To the left, a short walk to a series of small coves, some linked by caves and steps leading to the cliff tops from which the views are amazing. There are many small bars and cafes along the boardwalk. The hotel is adequate, all staff I encountered were extremely pleasant and helpful however I would not class it as 4 star, the decor is tired, the towels wafer thin, Several of the loungers around the pool were on their last legs, not a major problem to me as I was out exploring the region on most days. The food was reasonable but breakfasts and desserts lacked imagination. The majority of the clientele appeared to be on golfing package holidays as the chain own a number of golf courses, whilst I enjoyed the location I doubt that I would return to the Delfim. The local town Alvor and its surrounds can be explored in a day, the regional capital Portimao appeared shut when I visited however it was a Saturday, in comparison the other large town, Lagos was a large cosmopolitan bustling commercial, tourist centre with a large harbour and marina and typical narrow mediteranean streets and squares, lined with small bars and cafes, definitely worth a return visit.
Been to this hotel for several consecutive years now and always found it to be great value for money. The views from our room this year was fabulous and as usual the maid service was spot on, clean sheets, comfy beds and good size bathroom with shower, duel sinks, bath, toilet and bidet. We always use the all inclusive rate and although not branded spirits the taste was just the same, local beer and free bottled water every day to take out onto the beach or golf course. Plenty of food throughout the day with vegetarian and gluten free options and as it's Portugal the fish dishes were great! A large outdoor swimming pool, gym, tennis courts, putting green and small practice area for the sports minded guests, a short walk to a beautiful beach with a boardwalk all the way to Alvor village with its cafes, bars and fish restaurants. Already booked up for next year, can't wait!!
My wife and I stayed at the Pestana Delfim for a week in October The location of the hotel is very good, situated on a hill and within less than a five minues away from the exceptional boardwalk along the fabulous beach to the little fishing town of Alvor, crammed with shops and eateries. When we arrived we checked in straight away and given our room on the tenth floor. On entering we saw that that the room (with its balcony, two chairs and a table) was very clean even though the decor and furniture were looking very tired. I would surmise that the hotel was probably built in the 1980's. All the walls are quite freshly painted, but the carpets on some of the floor landings are quite stained as were some of the chairs in reception. Clean, fresh towels were provided every day and toiletries topped up.The bed was made and the clothes changed once during our stay. The mattress was firm and comfortable but the pillows were too old and soft. There was plenty of hanging space and drawers in the wardrobe for clothes and a safe, for which 2 euros a day was charged. Five lamps provided lighting but there was not any ceiling light. However as the week drew on we noticed that the washbasins were not always rinsed, taps not polished and the toilet not cleaned by the maid. Neither was the room vacuumed. On the other hand the maintenance team were most efficient responding to fix a bathroom light and a fault with the toilet straight away. Three meals a day, together with afternoon snacks were provided. The choice was quite poor and we felt that there was far too much use of frozen food: vegetables, sausages and even some fish, which were quite tasteless and that the cakes were commercially bought perhaps. One would have expected considering where we were that the sea food menu would have been more exciting than it was. Probably for this reason there were no line ups or waiting for a table. Breakfast was acceptable but some guests, even though they were all inclusive, prefered to go to Alvor for dinner. Tasteless local beer was available but only Seco, a fizzy Sangria and Red Wine were available on tap in the dining room. Unfortunately we went off the Sangria very quickly when my wife noticed two flies floating in her glass and I noticed three in mine! A very acceptable white wine was available at the Toucan Bar. Measures of spirits were very liberal but the 'cocktails' were all mixed before hand and poured from plastic containers kept in the fridge. They all appeared to be the same colour and did not taste good. There was plenty of various kinds of good coffee available as well as tea, but as one used water from the drinks the machine, the water was NOT boiling, and tea made with hot water, even when you have bought your own tea bags was not drinkable. Some of the bar staff doubled up as waiters in the dining room as well and one waitress was too efficient as your plate was whisked away almost before you had put your knife and fork down. It was coming to the end of the season and it was clear that the hotel did not carry a full complement of staff. The pool area needs more care and attention. The sun beds were clearly old and the covers needed replacing. Unfortunately they were also a mishmash of colours, different shades of blue and beige and white stripes. Sun umbrellas were scarce at the start of the holiday but toward the end disapeared completely! On making enquiries at the reception desk we were told that they were available from the towel house poolside. We have never experienced this before in any hotel! Added to which there was notice anywhere we could see informing guests of it. The supports for the umbrellas were also very worn, had been painted many times and needed so again. The 'Blue Lagoon Bar' in the centre of the pool was not used and looked abandoned. On inspection, tiles had fallen off in the seating area and everything looked ramshakle. The floor of the pool area had not been swept properly for some time judging from the many cigarette stumps in the cracks between the paying stones. Smoking was not a problem for non smokers but this could be that there were so few guests staying. Even though the hotel is non smoking with no ash trays in the balcony tables. But some of course smoked! Also be warned since there are so many trees and bushes surrounding the hotel, not only to check your sun bed before placing the towel down, and that one can be dive bombed! We did not see any activities taking part even though there were posters up informing guests of what was offered every day! If they were not available, why leave the signs up? Entertainment in the 'Piano Bar' varied greatly. Indeed the piano must have been 'virtual!' But the electric guiarist who performed one evening was very, very good. His voice may not have been the best but his guitar technique deserved highest praise. There were plenty of excursion leaflets in reception and one could book tours easily and efficiently. The hotel itself, together with other Pestana hotels laid on a complimenary bus every day to Portamao, but one had to book the day before. We were picked up by bus at 11.20 and dropped off, being told to be back there for 16.00 hours. Why the hotels not provide a street map of Portamao is unfortunate as we did manage to find one in the town. We both returned to the pick up point at 15.50, some o f the group were there already. By then it was cold and windy and NO bus came. We waited until 16.45 when one of the group found contacted the hotel and were told that the driver was there for 16.00 but left as there was nobody there! The 20 of us had to get taxis,(we shared with two other couples so the 9 euros was only trifling,) and on getting back to the hotel made enquiries. Firstly we were told that this had happened before. We demanded that further information was needed. After about 20 minutes we were told that the driver, who was not the usual one, had dropped us off in the WRONG location in the morning, and that another driver in the afternoon had gone to the RIGHT location. Even though that 20 people were missing he went back to the company offices straight away and left it at that. Since it was apparently NOT the first time an incident like this happened one should ask why the hotel is still employing this company? The hotel did offer to recompense the cost of the taxi, but since we did not have a receipt that would have been problematic. In any case as teh cost was so minimal between six of us... But if you are ever in a situation like this ask the taxi driver for a receipt on returning to the hotel. So what is the conclusion at the end of this review? This hotel definately does not deserve a four star rating. It needs upgrading and improving in many areas. Its location was the only reason we did not apply to be moved to another hotel. Granted it was the end of season, but we had paid for four star service and at least adequate service but did not receive it.
We have stayed here a few times and never had a bad holiday,yes there could be the odd improvements but it has all you need for a great break by the sea on an outstanding beach.There is a wide choice of food and it is replenished regularly,the drinks at the bar are more than generous and the snacks at tea time are o.k.The rooms are of a great size and the beds comfy,towels changed regularly and room spotless.The pool is a little chilly but a nice relief after the hot sun.We went with Thomson and I can't say enough good things about the rep Claire who went above and beyond to make our holiday great.
A week with the family during Half Term at the Pestana Delfim Hotel. This was a great week; the hotel staff were excellent from reception to the restaurant, all were friendly and efficient, really putting the guest first & great with the kids. Families be aware that we did encounter one odd (child hating) old couple who object to children having fun at the pool - by using it! - whilst they slept off last nights excess - but they were the exception that proved the rule, this hotel is great for families. The kids clubs and activities have however closed by now, so if you want to dump the kids and relax by the pool - think again. We didn't and still had a great time in the pool and the beach. The food was hot, despite other comments, plentiful and really nice. Even our fussy eaters had no complaints and praised it. Bring travel adaptors as always ( needless to say ) but a USB adaptor was a great addition which made phones etc easier to charge as there are not many power points in the rooms. Overall a great week , good food, good service, great hotel and a really great welcome. We will be back - thanks Delfim
We arrived in Portugal at 9.30am and were advised by the Thomson rep not to expect to get our room until about 4pm. On arrival at the hotel just after midday we were warmly greeted by a very nice young man who told us our room was ready for us. It was room 1203 on the twelfth floor. There are 4 lifts to every floor, so never a long wait for the lift. Our room was very comfortable and a good size, with ample storage.the bathroom was also quite large with bath and shower over bath, which was fairly low, so no problem stepping into it. The balcony was also quite large with a lovely full sea view. We found later that the beds were very comfortable ( I rarely find hotel beds comfortable, apart from Premier Inns). We could not fault the food with a good choice for breakfast,lunch and dinner. A bonus for us Brits, tea and coffee are available all day not just at breakfast. Bottled water is also free. The bar drinks (we were all inclusive) were generously sized with plenty of choice. The location of this hotel is very good, A walk through the gardens take you down to the lovely sandy beach. Turn right at the boardwalk and it's a casual walk into Alvor, turn left at the boardwalk and there is the beautiful beach, cliffs and caves. Set into these cliffs is a cafe with a lift to take you to the top for a cliff walk. Be warned though, the path back up to the hotel is steep, but not too long. The nightly entertainment was pleasant. For us it was a nice change to be able to sit in the lounge and have a conversation with people and actually be able to hear them. Both of the lounge bars are very comfortably furnished. We went on a couple of excursions, the gypsy market at Loule, though we preferred the actual street stalls there. And an excursion called "to the end of the world" this is highly recommended, the sights we saw were stunning. I would happily recommend this hotel to anyone. I must also add that it is spotlessly clean and all of the staff were very friendly and pleasant. We do not normally return to hotels, but we would to this one, in fact we did not want to leave and wished we'd booked 2 weeks instead of 1.
We have just returned from a weeks stay at the delfim and we had a great holiday. I think the reviews are fair to say that the hotel is dated but it is very clean. We found the staff all really friendly, we had our 7 month old baby with us and the staff all made a fuss... which she loved! The pool was too cold to swim in which was a shame. The location is great. We loved being able to walk along the seafront to alvor town, and them had the treat of being so close to the stunning seashore and caves. We always found something to eat from the buffet and enjoyed the grilled fish
we stayed here for 11 nights got back on the 13 October we had a room on the 10th floor it was very nice the views were very nice over looking pool and beach ok the tv needs up Dateing but we was not there to watch tv .the reception staff were very nice and help full rooms kept very clean . food was very nice .entertainment was good two the drinks were fine rui the barman was a great laugh the other one needs to learn to smile. the pool was very nice but the water was freezing we went to the beach most days which was lovely .we ate out 4 times in the towns near by which were very pleasent . met some nice people at the hotel a big hello to jean and doreen 2 very wonderfull and funny ladies. claire the rep was fantastic very help full . would i go back YES..
Located in Alvor within a short walk of Alvor Beach, Pestana Delfim Beach & Golf Hotel - All Inclusive is within a mile (2 km) of Hospital Alvor. This 4-star hotel has 312 guestrooms and offers an outdoor pool, free self parking, and a free children's club. Also close to this Portimao hotel are Rocha Beach and Tres Irmaos Beach.
This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with room service.
Pestana Delfim Beach & Golf Hotel - All Inclusive's 312 air-conditioned rooms provide balconies, minibars, and safes. For entertainment, guests can enjoy TVs. Bathrooms have hair dryers and free toiletries.
At Pestana Delfim Beach & Golf Hotel - All Inclusive, guests enjoy features like an outdoor pool, a children's pool, and an outdoor tennis court. Free parking is available if you drive. Other amenities at this all-inclusive hotel include free WiFi in public areas, conference space, and a free kid's club.
Reviews from Trip Advisor
61% of guests recommend this hotelTotal of 846 reviews