Pestana Delfim Beach & Golf Hotel - All Inclusive4.0 out of 5.0
Recent guest reviews
The food is dreadful! The beer is awful ( 0.90c a pint in Alvor) no bottled beer and the spirits are undrinkable. The entertainment was mediocre at best. We were on the 14th floor and the cleaners never got round to us until well after 4 and twice after 5 o'clock! Sheets were changed once in 10 days. The pool was icy and the area dirty/untidy with broken sunbeds/umbrellas. The most annoying thing was having to wait for clean cups in the mornings and clean dinner plates some mealtimes.
The first all inclusive holiday we had been to. Though the location was close to a small local beach one could get to the busier larger beach with transport easily. I would not recommend getting an automatic car as expensive unless going beach hopping and sightseeing daily. The hotel itself had cold water in the pool so I did not swim and table tennis was a small room always filled while golf and tennis one had to pay extra and were not easy to get to in the complex . We soon got fed up of the all-inclusive buffet and think 5 nights is too long and the evening entertainment was just a singer so we skipped that as well. Guess value wise it is ok if you want an average experience and many seemed to enjoy the pool but think an a la carte or half board may be better to enjoy local cuisine. There is an indoor heated pool in the nearby complex you have to drive to and ask about which is free to use.
Returned yesterday from a weeks stay. Hotel decor is very dated and tatty, general communal areas not clean and food is terrible cheap offcuts of meat basic salad selection puddings awful and most of which I wouldn't have fed to a dog. On the morning we left i got up with terrible upset stomach not great to have to travel with felt really ill all day and still do now another guest was also unwell when he woke that morning and he had to keep getting off the bus to be sick on the way to the airport. Spoke to numerous people who had stayed there for many years in a row and they all said food had gone downhill this year. Spent a fortune elsewhere eating. Drinks are not the best choice of only 3 cocktails and they were not good. Lifts were disgusting not been cleaned for months drinks spilled all down the insides smears and really don't want to think about what was all over the mirrors. Urinals in public area out of order all week ladies toilets seats falling off and just propped against wall when did fall off and stayed like that for 2 days and was not fixed when we left. Sunbeds tatty and lots broken limited umbrellas and again lots broken general pool area left a mess. Entertainment ok on two nights rest were terrible. All I can say is thank God for the beautiful beaches and coves and the town. Would not recommend this hotel to anyone and would not return again it is certainly not the standard you would expect from a pestana hotel. 3 star hotel at the most and that's because I am feeling generous.
We stayed at the Pestana Delfim for the second time in September. This seems to be a time when the majority of guests are in the older age groups and there were very few children. Nationality wise there was a nice mix of British, German, Portuguese, French and Spanish. The transfer took 1hr45 mins and we were the last drop off in the late evening. Check in was quick and the hotel brought rolls, cake, fruit and water to our room as we were too late for dinner which was very nice. The room was quite spacious with a good sized balcony and a lovely sea view [6th floor] The beds are quite hard, the pillows nice and soft and the blackout curtains very good! The wardrobe had a hanging rail and low, shallow drawers but no open shelves which I would have preferred. The safe cost 2 euros per day and consists of a key rather than a code so you have to have the key with you and apparently there is a 100 euro charge if you lose it! The pool is huge with a central bar that is only open in high season but you can still walk across to sit and get a drink from the on tap machines [Juice, beer, sangria] Meal times were good and we always got the same table and everything ran smoothly. Breakfast was quiet at 7:30 but picked up by 8'ish. We tried the hot breakfast once and although it had just been put out it was barely luke warm. There was always a choice of cereals, fruit, cold meats and cheeses, assorted bread, cakes and a toaster that does not work very well. The butter, jams & honey were all in individually packaged containers which was nice & hygienic. There were self service machines for coffee. latte, chocolate, fruit juices etc and even bottles of sparkling wine. Lunch was quite busy but again everything ran smoothly and choices included soup, chicken dishes, pork, beef, fish and show cooking. The pudding selection was good with fresh fruits, ice cream and various flans and cold desserts. Afternoons at 4pm burgers, hotdogs, assorted rolls, bread, cold meats, cheese, cake and crisps were available. Dinner started at 7pm and this was the best time to go as it was quieter. Typical meals included goulash, mild curry, chicken and pork dishes and there was always a fish dish and the fish was very good and varied. Beer, sangria and white wine were available on tap to help yourself. Chips and rice were always on offer. The mashed potato at the show cooking was horribly watery! The cocktails available have changed since we were last there and there were now 3 on the list plus a non alcoholic one - Blue Lagoon, Black Russian & Pestana Special which contained rum, peach liqueur, fruit juice, gooseberry! The Sunset Bar was very nice and well maintained and there was a television and pool table in there [2 euros a game] The other bar was a little run down looking and the evening entertainment was not up to much. Karaoke on Monday but no one volunteered! A good male singer on wednesday doing some 60's stuff. Nothing on Thursday and a group with a female singer on Friday who were very middle of the road with their song choices but the guitarists were good. The reception staff were very good and spoke excellent English and very extremely helpful answering queries. Pestana Delfim was an enjoyable experience for the money and we enjoyed the food and the abundance of machines available for hot drinks, juices, sangria, beer, espresso etc. The room was clean and the towels seemed to be changed every day. There is a small fridge in the room and a good hairdryer. The television is small and antiquated but not a bad picture. A lot of channels but none British although you could get the news. Location wise the hotel is excellent as a path leads down to a gorgeous beach with amazing rock formations to the left and the boardwalk and Alvor to the right. You can also walk into Alvor via the road and it is only 1 mile. There is a small supermarket and lots of interesting side streets, shops & eating places. Across the road outside the hotel you can get a bus into Lagos for 4euros15 each way. First bus is at 9:32 & usually late. Lagos is great for souvenirs, eating and just wandering around. St Anthony's Church is there too.
Thinking about staying here, look elsewhere, been here 2 days and want to go home. No way is this a 4 star, its shabby and tired but worst of all is the restaurant and the poor quality food, cheap cuts of meat covered in a sauce to try and make it look something it's not, food that should be hot is cold, same food over and over again and not much selection or choice. We are having to eat out tonight at a restaurant in the town as I can't face going in there again, probably eat out most nights left as well. Possibly watered down drinks as well listening to other guests. We have quite a few holidays and know what a 4 * should brand this is not one of them, shame on you Thompson or Tui or whatever your name is now. 😡😡😡😡😡😡
Stayed here mid-September with a friend for 4 nights and cannot complain. The hotel is about an hour transfer from the airport. Yes in some parts the hotel does look dated and in need of renovation however there was nothing that I would say was horrendous and definitely didn't affect our stay. Temperatures were late 20s- early 30s whilst were there. Hotel was clean and towels were changed daily. Great sea view from the 9th floor where our room was situated. All staff we spoke with at reception, in the restaurants and the bars were extremely friendly and helpful. We ate both in the buffet restaurant as well as the Italian restaurant which you have to pre-book. Good food in both restaurants with lots of choice in the buffet restaurant including lots of fish, meat, veg, salad, rice, pasta, fruit and an array of very appealing desserts. The pool area was relatively quiet (guessing from the time of year) and there were no issues in getting sun beds. It was refreshing to see no towels reserving beds either. As mentioned in other reviews, the pool is very cold and probably one of the coldest pools I have been in. The hotel is in an ideal location for the beach with it being less than a 5 minute walk away. The beach is one of the best I have been to with clean golden sands and only a few pebbles to meander over when getting into the sea. If you walk to the left once on the beach, you come to a beautiful coved area. You can walk along the wooden boardwalk too and if you walk to the right once on the beach you will come to the town of Avlor. Alvor is less than 5 euros in a taxi from the hotel with a number of bars, restaurants and tourist shops. We booked to go on a trip through reception which was a half day trip to Silves and Monchique costing 20€, great value for money. Silves has a cathedral and castle to look round to which we did (Cathedral is 1€ and castle 2.80€ entry which are not included in the trip price). Monchique is the highest point in Algarve so offers some great views and also some liqueur tasting was done here. All in all it was a great break and I would not hesitate in staying here again.
My dad along with a group of golfers recently stayed here. They have all stayed at various Pestana hotels which have all been excellent and the golf management teams have always gone out of their way to be helpful, but on this occasion this was not the case. Two sets of their golf clubs were stolen from the golf store, which is adjacent to the reception area. They were aware this store was not supervised but did not expect this. Once it had been established that the clubs were missing, the reluctance of the manager to help with the situation and inform the police was unbelievable. They were not willing to help them. They will never return to this hotel based on this experience, not just because of the theft but due to the poor attitude of the senior management. I do not know why Golf Breaks are promoting this hotel as one of their venues.
I will never stay here again. Room too small unless you upgrade. Food average, had much better in other all inclusives. Dated but clean. Just come back from a golf holiday in a party of 12. We all left our clubs in the bag room behind the reception because the room was too small to keep them in only to have 2 sets stolen, you would expect some kind of security if they are offering this service. There are cctv cameras in this area but when head of security came he said that only the police have authority to look at the footage, when they arrived 11 hours later they said that is not true but didn't seem to be too bothered about the theft, wouldn't give a crime report for insurance purposes.
Nice hotel, clean, good food, nice pool, close to the beach, friendly staff. As mentioned in several comments before, need some upgrade for a 4 stars hotel. The price is also a bit high considering the overall quality. Anyway we spent a nice week there.
The hotel is a little dated and the rooms definitely need updating but this is the only downside. They are clean and comfortable. The bathrooms are modern and towels were changed daily. You can also use beach towels from the hotel to take to the beach (tokens provided). Food was good with plenty p.of fresh fish on the menu. The pools are lovely salt water pools. Easy access from the hotel gardens to the beach down a hill (5 mins down and 10 mins back). Good food serving times and also snacks at the pool bar at 4pm. The ladies that run the kids club were lovely. Had a lovely relaxing break and would definitely return to Alvor. The town is lovely with lots of restaurants to choose from
Reviews from Trip Advisor
61% of guests recommend this hotelTotal of 1022 reviews