Kevin's house is perfect for a group of friends to relax on a weekend, the layout is great and all beds and couches are extremely comfortable! We loved the house in general, however, we were disappointed to learn that the hot tub needed servicing and we could not use it.
Kevin was very responsive; he answered our call immediately and a service crew was over within the hour. It seemed as if the hot tub would have been usable within just a few hours after we noticed the issue, however the service crew left in the middle of their servicing without telling us why or when they would come back.
They did not come back for about 2 hours (after we reached back out to Kevin to ask what was going on) and because they were gone for so long, the hot water they used to fill the hot tub had cooled down, which meant it took over 4 hours to warm back up.
This meant we lost the entire day of hot tub use, only able to get into at the end of the night. We were disappointed as this was the main reason, we booked the house.
Kevin was extremely accommodating - he sent us a pizza for lunch and gave us a partial refund, however I wish the service crew and did not disappear in the middle of servicing. We are not even sure if they would have came back if we did not contact Kevin.
That being said, we loved the house and would absolutely come back again, assuming the hot tub will be usable from the start!