Skip to main content
Beginning of main content

NH Canciller Ayala Vitoria

4.0 out of 5.0

Recent guest reviews

Anyone who thinks General Franco died on November 20, 1975 from heart failure, at the age of 82 is sadly mistaken. He currently runs the breakfast restaurant at NH Canciller Ayala Vitoria in Bilbao in the Basque Country. After being sent back to my room twice to get dressed properly I was finally allowed close enough to the breakfast buffet to load my plate with delicious goodies. After being told not once but twice, upon checking in, and entering the restaurant, that breakfast was included. I was presented with a bill as I sat down. After storming out and returning to my room for the third time I was called upon and apologised to by reception and asked to return to the dining room for my included breakfast. Quickly collecting my toys and returning them to the pram I then returned to the breakfast room which was now closed. Vive Le Revolution!!!!

We needed a hotel to just rest a bit for the night en route to Madrid, but what we found was a fabulous and modern hotel in the middle of Vitoria-Gasteiz, facing a lovely park. The room was large, and the bathroom huge. We were greeted by the staff with a smile, and useful information about check-out, breakfast, etc. Overall our experience was lovely. I would recommend it to anyone looking to stay in the area, and I would definitely come back at a future date. PS: As we arrived late at night, we didn't really look outside our hotel room's window. It was a lovely surprise, in the morning, to see a fog-drenched view of a local mansion, and park. It was almost like a storybook setting.

This 4* hotel is very well situated in the centre of town and seems a favourite for travellers on business, as can be seen by the number of suits at breakfast. It has ample common spaces on the ground floor suitable for working or informal meetings. My room was stylish, comfortable and spotlessly clean. The wifi worked well and there was a safety box and mini bar. The breakfast buffet was delicious with options catering to all tastes and plenty of room in the hotel restaurant. Overall, a very pleasant stay.

I enjoyed my stay here at the hotel, the views were amazing, close to Florida park. The staff were very helpful. The internet could be better. Thank you for making my experience a good one. I recommend this hotel.

The NH hotel is nicely situated in front of the park and a few minutes walk away from the town plaza. Both breakfast and dinner had ample servings and were quite good. Rooms are ok and not too cramped.

Staff in the hotel and restaurant were efficient, friendly,and helpful. Food in the restaurant was good quality, well presented and reasonably priced. The room was spacious and comfortable. The sound insulation left something to be desired - we could hear noise from traffic and from other rooms. Could not access the Wifi with my Microsoft Lumia phone.

Ideally situated near the centre with underground parking that is a must! Check in was very slow and check out even slower. They seem to have a very complicated system and if a guest has a booking problem a large queue forms very quickly. You would expect an extra member of staff to help but no, the receptionist just deals with 1 check in at a time and that's it! The hotel is modern and clean. Breakfast was good with plenty of choice and they will cook eggs on request. Overall a good place to stay for a night but it's a tad lifeless .

This is a good hotel, well located right opposite a park in central Vitoria-Gasteiz. The room was comfortable and we had requested one with a park view, which was a good idea. Breakfast was good. Paid parking was under the hotel. All in all, a good place to stay - no great charm or character, but absolutely no complaints!

I would like to know in which century the hotel was awarded with 4 stars? Nothing near to it. Isolation terrible, everytime neighbours above us where getting in and out if bed we could followed the steps. Not to mention conversations next door, we were obliged to turn TV on,no need to follow theirs words. And the last strow was when road-works started firts thing in the morning. Despite the fact we were at the 4th floor we were able to hear it. In my opinion we should have been notice about it! What a holidays only manage to sleep 4 hours, Thanks only stayed overnigt!!!!

Avoid this place, unless your flavor is a poorly constructed apartment building and you don't care about a proper breakfast. Overly expensive parking in a crappy small garage and slow wifi make this place into a "must avoid". Crowned quite possibly worst hotel I've ever had the misfortune of having to stay in. Gave up and moved out early.

Santiago Ramon y Cajal Kalea, 5 Vitoria-Gasteiz Alava

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Concierge services
  • Laundry facilities

Located in Lovaina, NH Canciller Ayala Vitoria is adjacent to Florida Park and within a 5-minute walk of Armory Museum of Alava. This 174-room, 4-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi. It's near the airport and also a short walk from Cathedral of Mary Immaculate and Palace of Ajuria Enea.


This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start each morning with buffet breakfast, available for a fee from 5 AM to 10:30 AM.


All 174 air-conditioned rooms feature minibars, safes, and phones. TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Rooms also include desks.

Property features

NH Canciller Ayala Vitoria features free WiFi in public areas, conference space, and free newspapers. Self parking is offered for EUR 17.60 per night. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and securing valuables. This hotel also has laundry facilities.

Reviews from Trip Advisor

Trip Advisor aggregated rating

75% of guests recommend this hotel

Total of 1634 reviews